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Nuestro personal docente y administrativo experimentado se compromete a ayudar a los estudiantes a alcanzar sus objetivos, proporcionando experiencias prácticas, instalaciones de última generación y apoyo y orientación personalizados. Operamos dentro de una cultura basada en valores y nos esforzamos por reflejar estos valores en todo lo que hacemos.\n\nCompensación: $18.20 /hora \nLugar de trabajo: Varía \nTurno: Domingo de 12 a 4 p.m., lunes a jueves de 12 p.m. a 9 p.m. (viernes y sábado libres)\n\nResumen del puesto:\nEl especialista en soporte tecnológico I tiene la función de apoyar y mantener sistemas informáticos, ordenadores de escritorio y periféricos. Esta persona será responsable de instalar, diagnosticar, reparar, mantener y actualizar hardware, software y equipos periféricos, asegurando un rendimiento óptimo de la computación.\n\nSus responsabilidades diarias variarán, pero no se limitan a:\n Brindar un excelente servicio al cliente a los profesores, estudiantes y personal de WSU Tech.\n Diagnosticar y solucionar problemas de hardware y software de manera oportuna y precisa.\n Informar activamente a otros técnicos sobre problemas críticos y proporcionar informes de estado a través del sistema de tickets de TI.\n Coordinar, ayudar y compartir conocimientos con otros técnicos de TI.\n Actuar como punto de contacto y apoyo secundario para sistemas de TI de menor impacto.\n Colaborar activamente en proyectos de actualización y mantenimiento de TI.\n\nRequisitos\nFormación académica:\nTítulo de asociado en Tecnología de la Información o experiencia equivalente en campo relacionado, preferible.\n\nCualificaciones preferidas:\nFinalización del curso CompTIA A+ 220-801 y 220-802 o certificaciones CompTIA A+, requerido.\nInscripción o finalización del curso CompTIA N+ o certificación N+, preferible.\nExperiencia en solución de problemas y reparación de computadoras modernas, requerida.\nMínimo de dos semestres de experiencia en soporte informático, preferible.\n\nRequisitos adicionales:\nCapacidad para identificar necesidades del usuario y ofrecer soluciones técnicas.\nCapacidad para instruir a otros, tanto individualmente como en grupos.\nCapacidad para interactuar adecuadamente con una población universitaria diversa.\nExcelentes habilidades organizativas y de servicio al cliente.\n\nBeneficios\nhttps://wsutech.edu/whyhere/\n\nWSU Tech se compromete con prácticas inclusivas y equitativas para crear un entorno y una cultura en los que estudiantes y empleados prosperen. Reconocemos que al valorar identidades, experiencias, talentos y dones diversos, cumplimos con nuestra misión de crear un canal de talento, establecer equidad laboral y mejorar la prosperidad económica de nuestra comunidad. 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