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Estamos creando la alternativa moderna a una oficina familiar, ofreciendo una gestión financiera sofisticada a familias de alto patrimonio mediante una combinación de servicio personalizado de primera clase y eficiencia impulsada por inteligencia artificial.\r\nRespaldados por Fieldcrest Ventures, nos preparamos para lanzarnos con 100 familias fundadoras en enero de 2026. Esta es tu oportunidad de formar parte del equipo fundador que definirá no solo una empresa, sino toda una nueva categoría de servicios financieros.\r\n\r\nEl puesto\r\nComo Director de Éxito del Cliente, serás el curador de experiencias excepcionales para las familias más exitosas de América. Este no es un puesto tradicional de liderazgo en éxito del cliente. Es una oportunidad para diseñar y ofrecer una \"experiencia de 11 estrellas\" que transforme la manera en que las familias adineradas piensan sobre su vida financiera, asegurando que cada interacción se sienta personalizada mientras se escala elegantemente mediante sistemas inteligentes.\r\n\r\nLa oportunidad\r\n Arquitecto de Experiencias – Definirás el estándar de servicio que distinga a CORVIDA de cualquier otro servicio financiero, haciendo accesible y moderna la calidad de una oficina familiar.\r\n Pionero del Lujo a Escala – Demostrarás que un servicio de nivel Hermès puede escalar mediante diseño inteligente y tecnología sin perder su esencia.\r\n Creador de Categoría – Tu trabajo establecerá los puntos de referencia experienciales para una nueva categoría completa de servicios financieros.\r\n Guardián de la Cultura – Como miembro del equipo fundador, integrarás el ADN del servicio de lujo en todos los aspectos del funcionamiento de CORVIDA.\r\n \r\nTus responsabilidades\r\n Definirás qué significa lujo en los servicios financieros, creando experiencias que compitan con la banca privada, la hostelería de cinco estrellas y los servicios de conserjería personalizados\r\n Diseñarás el recorrido completo del cliente, desde la primera impresión hasta la defensa permanente, asegurando que cada punto de contacto refleje una calidad premium\r\n Crearás estándares de servicio que hagan que las oficinas familiares parezcan obsoletas y caras\r\n Diseñarás la combinación perfecta entre momentos humanos de alto contacto y una eficiencia invisible impulsada por IA\r\n Liderarás a un equipo de gestores de éxito del cliente que encarnen el servicio de lujo mientras gestionan más de 100 clientes cada uno\r\n Crearás sistemas escalables que ofrezcan consistencia al nivel Ritz-Carlton con eficiencia propia de Silicon Valley\r\n \r\nEste puesto combina por igual funciones de arquitecto de marca de lujo, innovador operativo y constructor de equipos.\r\nRequisitos\r\nADN de servicio premium\r\n De 7 a 10 años liderando experiencias de cliente en entornos de lujo: banca privada, hostelería de cinco estrellas, retail de lujo o marcas de consumo ultra premium\r\n Trayectoria demostrada en el diseño y escalado de experiencias \"white-glove\" para clientes adinerados\r\n Comprensión profunda de lo que impulsa la lealtad entre individuos adinerados\r\n Experiencia gestionando equipos que ofrecen servicio personalizado a gran escala\r\n Historial de mantener calidad premium mientras se logra eficiencia operativa\r\n \r\nLiderazgo y visión\r\n Obsesión por los detalles experienciales: notas cosas que otros pasan por alto\r\n Pensador de sistemas capaz de codificar la excelencia intuitiva del servicio en procesos repetibles\r\n Apertura tecnológica: ves la IA como algo que potencia la humanidad, no que la reemplaza\r\n Optimizador basado en datos que mide sentimiento, satisfacción y momentos de deleite\r\n Docente natural capaz de transmitir estándares de servicio de lujo a equipos en crecimiento\r\n \r\nTu perfil\r\nEste puesto es ideal para un líder de experiencias de lujo que:\r\n Ha diseñado experiencias de cliente en marcas reconocidas por su servicio excepcional\r\n Entiende que el verdadero lujo es el esfuerzo invisible que crea experiencias sin esfuerzo\r\n Cree que un servicio premium significa anticiparse a las necesidades, no simplemente responder a ellas\r\n Puede traducir la sensación intangible de \"especial\" en estándares operativos concretos\r\n Se entusiasma con la democratización del lujo mediante un diseño inteligente\r\n \r\nNo eres alguien que\r\n Piense que el lujo significa complicación o ineficiencia\r\n Ve la escala y la personalización como incompatibles\r\n Necesite depender de grandes equipos para ofrecer calidad\r\n Confunda lo caro con lo excepcional\r\n Beneficios\r\nOTE de $250.000 (salario base + compensación por desempeño) \r\n Cobertura completa de salud, visión y dentadura\r\n Oportunidad de definir el servicio de lujo para una nueva generación\r\n Colaboración directa con emprendedores serial y pioneros del sector\r\n \r\nÚnete a nosotros\r\nCORVIDA no está contratando empleados. 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