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Este puesto combina comunicación empática con habilidades analíticas, permitiéndote atender diversas necesidades de los usuarios y mejorar su experiencia con nuestra plataforma. Serás clave para recopilar información valiosa a partir de las interacciones con los usuarios, impulsar mejoras y asegurar que cada punto de contacto con Flowith no sea solo una interacción de servicio, sino también una oportunidad para establecer conexiones significativas y descubrimientos. Únete a nosotros mientras revolucionamos la forma en que los usuarios experimentan la IA y creamos un recorrido de servicio que se sienta intuitivo y empoderador.\r\n\r\nResponsabilidades\r\n Soporte al usuario y resolución de problemas\r\n Dominar las funciones principales de Flowith, incluyendo Jardín del Conocimiento, Agente Neo y Canvas\r\n Brindar soporte técnico oportuno y servicios de consultoría profesionales\r\n Analizar comentarios de los usuarios para identificar y resolver problemas comunes\r\n Gestión de contenido y comunidad\r\n Guiar a los usuarios para que aprovechen eficazmente Flowith y construyan bases de conocimiento personal y agentes\r\n Facilitar el intercambio de conocimientos dentro de la comunidad, fomentando la creación y comercialización de cadenas de pensamiento y bases de conocimiento\r\n Seleccionar y destacar casos generados por usuarios que enriquezcan la biblioteca de ejemplos de la plataforma\r\n Mejora de la experiencia del usuario\r\n Recopilar y organizar sistemáticamente comentarios y sugerencias de los usuarios\r\n Colaborar estrechamente con el equipo de producto para proporcionar información directa sobre los usuarios\r\n Participar en discusiones sobre iteraciones del producto y optimización de funciones\r\n Estrategias de crecimiento y retención\r\n Diseñar e implementar iniciativas para aumentar el compromiso y las tasas de retención de usuarios\r\n Analizar métricas de comportamiento del usuario para optimizar los recorridos del cliente\r\n Apoyar la promoción de los conceptos innovadores de interacción con IA de Flowith\r\n Requisitos\r\n Estudiante universitario actual o titulado con comprensión completa de operaciones de productos de IA o internet \r\n Excelentes habilidades de comunicación, capaz de interactuar con los usuarios de manera clara, amigable y paciente\r\n Gran capacidad de aprendizaje, capaz de entender rápidamente nuevos conceptos de IA y dominar el uso del producto\r\n Atención al detalle y sólida gestión del tiempo, capaz de proporcionar respuestas precisas, rápidas y de alta calidad\r\n Alta adaptabilidad, excelentes habilidades de trabajo en equipo, así como empatía y resistencia emocional\r\n Experiencia previa en servicio al cliente y gestión de comunidades en Discord es preferible\r\n Entusiasmo genuino por la tecnología de IA y por la visión y filosofía de Flowith\r\n Capacidad de conectar sinceramente con los usuarios y comprender sus necesidades fundamentales\r\n Mentalidad orientada a soluciones creativas, capaz de ofrecer soluciones innovadoras\r\n Disposición para cuestionar los enfoques tradicionales de servicio al cliente e impulsar la innovación del servicio\r\n \r\nPara solicitantes basados en EE.UU.: está disponible el trabajo remoto: no es necesario mudarse. Tenga en cuenta que actualmente no ofrecemos patrocinio de visa.\r\n\r\nSoporte de accesibilidad: Si tiene alguna necesidad de accesibilidad o pregunta sobre el proceso de solicitud, contáctenos en join@flowith.us\r\nBeneficios\r\n Espacio de trabajo y estilo de vida:\r\n Política Amigable con Mascotas: Trae a tus amigos peludos al trabajo (tenemos un gato naranja y un perro mezcla golden terrier residentes). \r\n Hackatones en Islas: Retiros periódicos del equipo a islas cercanas para sesiones de programación innovadora y fortalecimiento del equipo\r\n Eventos de la Comunidad Tecnológica: Participación regular en encuentros tecnológicos globales y presentaciones de innovación\r\n Ambiente de Oficina Dinámico: Espacios que se transforman de lugares productivos durante el día a centros sociales con bar y áreas de juegos por la noche\r\n Refrescos: Snacks y bebidas gratuitos\r\n Herramientas de IA Ilimitadas: Acceso gratuito a Flowith y otras aplicaciones de vanguardia de IA\r\n Programa de Bienestar: Gimnasio gratuito\r\n Arreglos laborales\r\n Horarios Flexibles: Comienza tu jornada entre las 10:00 y las 14:00 con una jornada de 8 horas dentro de una semana de 5 días (o personaliza tus horarios según tus picos de productividad)\r\n PTO Flexible: Política generosa de días libres pagados que confía en ti para equilibrar trabajo y vida personal\r\n Opciones de Trabajo Remoto: Modelo híbrido con flexibilidad para trabajar desde casa\r\n Paquete Integral de Beneficios\r\n Compensación Competitiva: Estructura salarial líder en la industria (salario base + paquete de opciones)\r\n Cobertura Médica Premium: Cobertura médica integral\r\n Crecimiento Profesional: Presupuesto dedicado para conferencias, cursos y certificaciones\r\n ","price":"","unit":"per year","currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758783178000","seoName":"customer-success-specialist-full-time-intern","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-san-francisco/cate-cust-service-facing/customer-success-specialist-full-time-intern-6384424685350712/","localIds":"116","cateId":null,"tid":null,"logParams":{"tid":"11a5ba3f-fe88-4253-b6bb-95936e0ac345","sid":"20560005-d7c5-4939-b396-0d97502b684b"},"attrParams":{"summary":null,"highLight":["Conectar la innovación de IA con el compromiso del usuario","Apoyar el crecimiento de usuarios y la construcción de comunidades","Horarios flexibles y opciones de trabajo remoto"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"San Francisco,California","unit":null}]},"addDate":1758783178542,"categoryName":"Servicio al Cliente - 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