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Ofrecemos personalización impulsada por inteligencia artificial y estrategias guiadas por expertos para ayudar a las marcas a dominar los canales de comercio electrónico, minoristas y distribuidores. Desde capturar cada transacción en tienda hasta personalizar cada interacción, ayudamos a las marcas a superar sus objetivos de ingresos, aumentar la retención y crear clientes para toda la vida.\r\nEl Gerente de Cuentas Estratégicas desempeña un papel fundamental en el fortalecimiento y mejora de las relaciones con los clientes, garantizando un recorrido del cliente fluido desde el inicio hasta el final. Este puesto se encarga de asegurar la renovación oportuna de contratos de suscripción anuales o plurianuales e impulsar el éxito general del cliente mediante un compromiso estratégico, una comunicación clara y un enfoque centrado en el cliente. El enfoque está en la retención, el crecimiento y la expansión dentro de las cuentas asignadas. 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Nuestra misión es devolver la confianza al marketing, ayudando a las marcas a crear relaciones con sus clientes más leales y defensores de la marca. Creamos una plataforma para facilitar la identificación, el compromiso y la movilización de consumidores. Además, desarrollamos un proceso comprobado para crear una comunidad próspera de fanáticos leales a la marca con impacto inmediato y valor empresarial duradero. Más de 5.000 marcas en más de 173 países confían en nuestra combinación única de software, servicios y experiencia para generar conciencia, compromiso y clientes leales.\r\n\r\nEl Gerente de Cuenta Estratégica desempeña un papel crucial en el cultivo y mejora de las relaciones con los clientes, asegurando un viaje del cliente fluido desde el principio hasta el final. Este puesto es responsable de asegurar renovaciones oportunas de contratos de suscripción anuales o plurianuales e impulsar el éxito general del cliente mediante un compromiso estratégico, comunicación clara y un enfoque centrado en el cliente. El enfoque está en la retención, el crecimiento y la expansión dentro de las cuentas asignadas. Las métricas de éxito para este puesto serán la tasa neta de retención y la tasa de cancelación (churn).\r\n\r\nRequisitos\r\nPrincipales responsabilidades:\r\n Gestión de relaciones con clientes:\r\n Actuar como punto de contacto principal para las cuentas asignadas, generando confianza y fomentando asociaciones duraderas. Comprender los patrones de uso dentro de las cuentas, detectar tendencias tempranas y comunicarse con los clientes con un plan estratégico para garantizar el éxito.\r\n Realizar revisiones periódicas, revisiones trimestrales de negocios (QBR) y desarrollar planes de éxito para alinear objetivos con los clientes.\r\n Renovaciones y retención:\r\n Gestionar todo el proceso de renovación, asegurando la ejecución oportuna y sin problemas de los contratos de suscripción.\r\n Desarrollar e implementar estrategias proactivas para mitigar la cancelación y abordar eficazmente las preocupaciones y escalaciones de los clientes.\r\n Crecimiento y expansión de cuentas:\r\n Identificar y aprovechar oportunidades de venta cruzada y ascendente dentro de cuentas existentes para ampliar la utilización del servicio.\r\n Cultivar relaciones sólidas con partes interesadas clave, incluidos defensores internos y compradores económicos.\r\n Planificación estratégica de cuentas:\r\n Realizar investigaciones exhaustivas para comprender las necesidades del cliente y crear propuestas de valor personalizadas y casos comerciales alineados con sus objetivos.\r\n Aplicar una metodología estructurada para garantizar el éxito y satisfacción continuos del cliente durante todo su ciclo de vida.\r\n Experiencia requerida:\r\n 2-4 años de experiencia en roles de gestión de cuentas (AM), gestión de éxito del cliente (CSM) o gestión técnica de cuentas (TAM), específicamente atendiendo a clientes de nivel empresarial.\r\n Historial demostrado de superar objetivos de desempeño o clasificarse constantemente como uno de los mejores desempeños.\r\n Demostrada responsabilidad sobre metas de retención, renovación y expansión dentro de una cartera de negocios definida.\r\n Experiencia en la gestión de cuentas, preferiblemente dentro del sector MarTech SaaS. (preferible).\r\n Trayectoria laboral constante que demuestre estabilidad y compromiso (mínimo 2-3 años en puestos anteriores).\r\n \r\n Conocimientos y habilidades:\r\n Dominio de la investigación de cuentas y el desarrollo de estrategias personalizadas para el éxito del cliente.\r\n Conocimiento de arquitecturas de infraestructura IT, estructuras organizativas de TI, plataformas de Marketing y eCommerce, y beneficios de las plataformas del sector SaaS.\r\n Competencia en el uso de metodologías como QBRs y revisiones comerciales para ciclos de mejora continua.\r\n Fuertes habilidades de descubrimiento, formulación de preguntas y escucha activa para identificar con precisión las necesidades del cliente y proponer soluciones efectivas.\r\n Habilidad para construir relaciones en diversos niveles organizativos, incluidas partes interesadas ejecutivas, y fomentar defensores internos dentro de las organizaciones de los clientes.\r\n Mostrar entusiasmo y capacidad para usar herramientas de IA de manera efectiva para aumentar la satisfacción del cliente.\r\n Tener un intenso deseo de ganar.\r\n \r\n Habilidades y conocimientos preferidos:\r\n Comprensión de estrategias de fidelización o conceptos relacionados con el marketing.\r\n Experiencia en la elaboración y presentación de casos comerciales convincentes ante partes interesadas ejecutivas.\r\n Beneficios\r\nEste puesto es ideal para una persona proactiva y pensadora estratégica que destaque en la construcción de relaciones duraderas y en la entrega de un valor significativo para los clientes, contribuyendo así al éxito empresarial. Si te apasiona el éxito del cliente y posees la experiencia y mentalidad necesarias para destacar, ¡te animamos a postularte!\r\n\r\nLa oportunidad única de trabajar en uno de los mejores lugares para trabajar en San Antonio, con clientes en todo el mundo\r\n Plan de seguro médico Premier con deducible de $0 y co-pago de $0\r\n Planes de seguros dentales y de visión\r\n Cuentas flexibles para gastos médicos y de cuidado de dependientes\r\n PTO abierto: nos gusta mantenerlo simple... ¡tomarse tiempo para la vida es importante!\r\n 9 días festivos pagados cada año además del PTO abierto\r\n Plan de ahorro 401(k) con coincidencia del empleador\r\n Cobertura de vida, AD&D y discapacidad pagada por la empresa\r\n Un entorno de aprendizaje colaborativo y emprendedor con un manual comprobado\r\n Ser parte de una empresa de alto crecimiento que revoluciona la fidelización de clientes\r\n Trabajar con tecnología de vanguardia y productos innovadores\r\n Salario competitivo, beneficios y oportunidades de crecimiento\r\n Ambiente de trabajo divertido\r\n Esta descripción del trabajo indica la naturaleza general y el nivel de trabajo esperado del puesto. No está diseñada para cubrir ni contener una lista completa de actividades, deberes o responsabilidades requeridas del ocupante. Se puede pedir al ocupante que realice otras tareas además de las descritas anteriormente.\r\n\r\nEstamos orgullosos de fomentar un lugar de trabajo libre de discriminación. Creemos firmemente que la diversidad de experiencias, perspectivas y antecedentes conduce a un entorno mejor para nuestros empleados y a una mejor experiencia para nuestros usuarios y clientes. Somos un empleador que ofrece igualdad de oportunidades y no discriminamos por características protegidas. 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