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Esta es una oportunidad completamente remota con Guidant Financial, disponible en estados seleccionados de EE. UU.: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO. \nCompensación: $20 por hora, equivalente a un salario anual de $41.600. \n¿Te apasiona brindar un excelente soporte a los clientes y ayudar a las pequeñas empresas a crecer? ¡En Guidant Financial creemos en empoderar a emprendedores y a nuestros miembros del equipo por igual! Hemos ayudado a lanzar más de 20.000 empresas y a crear casi 100.000 empleos mediante soluciones innovadoras de financiamiento. ¡Ahora queremos que formes parte de este emocionante viaje!\n\nNuestros Valores Fundamentales \n**Adaptabilidad**: Acepta el cambio y ayuda a otros a crecer en el proceso. \n**Conexión**: Crea relaciones, apoya a los demás y crece junto con ellos. \n**Excelencia**: Sal de tu zona de confort para mejorar y satisfacer tu curiosidad. \n\nTu Rol como Especialista de Soporte en Experiencia del Cliente \nEl Especialista de Soporte en Experiencia del Cliente desempeña un papel fundamental al apoyar a propietarios de pequeñas empresas en la administración de sus planes 401(k). Este puesto dinámico implica responder preguntas, guiar a los clientes en la firma electrónica de los formularios anuales 5500 y mantenerlos informados sobre cualquier documento pendiente. Te comunicarás con clientes en gran volumen mediante llamadas y correos electrónicos, y colaborarás eficazmente con tus compañeros del departamento de Servicios de Administración 401(k) para ofrecer un servicio excepcional.\n\nLo que harás \nResponder consultas de clientes de forma oportuna y eficaz dentro de los plazos establecidos. \nCrear una base sólida en planes 401(k) y familiarizarte con el proceso de presentación del formulario 5500. \nCumplir consistentemente con los Acuerdos de Nivel de Servicio (SLA) del departamento para llamadas en vivo, mensajes de voz, interacciones por correo electrónico y Puntuaciones de Promotores Netos (NPS). \nGuiar a los clientes a través de diversos procesos y sistemas para garantizar que completen con éxito sus presentaciones anuales. \nMantener y actualizar los registros de clientes en nuestro sistema de gestión de relaciones con clientes (CRM). \nSubir con precisión los estados de gestión de inversiones a las cuentas correspondientes. \nEvaluar rápidamente las cuentas para detectar documentación pendiente y comunicar la información necesaria a los clientes. \nRealizar llamadas proactivas de recordatorio a los clientes sobre la entrega de información requerida, la finalización de sus informes anuales y la resolución de enmiendas pendientes. \nParticipar en capacitación y desarrollo continuo con el objetivo de convertirte en un experto en planes 401(k). \nBrindar un soporte excepcional a los clientes en diversas situaciones, demostrando una verdadera pasión por ofrecer una experiencia sobresaliente.\n\nResponsabilidades adicionales \nUtilizar software de firma electrónica para entregar documentos a los clientes. \nAyudar a los Especialistas de Cuenta con sus tareas cuando sea necesario. \nDesempeñar un papel clave en iniciativas del equipo y del departamento. \nRealizar tareas adicionales según sea necesario.\n\nRequisitos \nAtributos \nMentalidad de crecimiento: Deseo de aprender y mejorar continuamente. \nAdaptabilidad: Comodidad ante la incertidumbre y capacidad para manejar situaciones estresantes con calma. \nHabilidades en relaciones con clientes: Habilidad para desescalar conflictos y hacer que los clientes se sientan valorados. \nComunicación proactiva: Disposición para abordar los problemas directa y rápidamente. \nResiliencia: Preparado para enfrentar desafíos de frente, incluso en entornos menos estructurados. \nAprendizaje rápido: Capacidad para comenzar desde el primer día, aprender rápidamente y encontrar respuestas de forma independiente.\n\nHabilidades y competencias \n1-2 años de experiencia en servicio al cliente o roles de soporte al cliente. \nFuertes habilidades de comunicación verbal y escrita. \nDominio del uso de software CRM y Microsoft Office Suite. \nCapacidad para manejar múltiples tareas y gestionar el tiempo de forma efectiva. \nGran atención al detalle y habilidades para resolver problemas. \nExperiencia en la industria financiera es un plus.\n\nRequisitos para trabajar desde casa \nUn espacio de trabajo designado (oficina en casa). \nConexión a internet de alta velocidad. \n¡Prepárate para marcar la diferencia en la vida de los propietarios de pequeñas empresas mientras disfrutas de una carrera satisfactoria en Guidant Financial!\n\nBeneficios \nNuestras personas son clave del éxito: Trabaja con un equipo de personas inteligentes, creativas, divertidas y altamente motivadas. \nCuando tú creces, nosotros crecemos: Continúa aprendiendo con capacitación continua, desarrollo de carrera y líderes de apoyo. 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