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Asegurar que las hojas MSDS para cada cliente atendido en armarios de limpieza estén completas y precisas, y que todos los artículos estén correctamente etiquetados.\r\n Notificar a los Ejecutivos de Ventas sobre cuentas potenciales en tu territorio, especialmente nuevas construcciones.\r\n Desarrollar e implementar un plan con el Director de Operaciones y los Gerentes Nocturnos para resolver quejas de clientes o deficiencias en el servicio y monitorear activamente el cumplimiento.\r\n Aprobar las planillas de pago de Gerentes Nocturnos y/o Representantes de Servicio; asegurar su precisión.\r\n Asistir a Contabilidad en la recaudación de facturas vencidas de clientes y pagos a contratistas.\r\n Mantener actualizadas las planillas de rutas, planillas de llaves/alarma y el planificador mensual para cada cliente.\r\n \r\nRequisitos\r\n 2 o más años de experiencia en gestión de cuentas B2B externa; se prefiere experiencia en mantenimiento de edificios o gestión de instalaciones, pero no es obligatorio.\r\n Historial de 2 o más años de éxito en un puesto de retención de clientes.\r\n Alta orientación al detalle y excelente seguimiento en los compromisos.\r\n Personalidad positiva y extrovertida; excelente para construir relaciones.\r\n Excelentes habilidades de comunicación verbal y escrita.\r\n Dominio de Microsoft Office y conocimiento de bases de datos CRM.\r\n Capacidad de viajar diariamente a las ubicaciones de los clientes localmente.\r\n \r\n\r\nBeneficios\r\n Un sólido plan de compensación por incentivos\r\n Plan de atención médica (médico, dental y visual)\r\n Plan de jubilación (401k) con coincidencia del 4%\r\n Eventos pagados de voluntariado y de formación de equipos trimestrales\r\n \r\n\r\nCity Wide es un empleador que ofrece igualdad de oportunidades.","price":"$50,000-55,000/año","unit":"per year","currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1756712407000","seoName":"facility-solutions-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-oregon/cate-other25/facility-solutions-manager-6349993143462512/","localIds":"102","cateId":null,"tid":null,"logParams":{"tid":"314d101f-8d89-4f31-9d2c-efe9e40c063d","sid":"97ff28ac-b416-4463-bf24-e54145cb713f"},"attrParams":{"summary":null,"highLight":["Gestionar relaciones con clientes B2B","Garantizar la satisfacción del cliente y el cumplimiento","Negociar contratos y gestionar a los contratistas"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Portland,Oregon","unit":null}]},"addDate":1756093214332,"categoryName":"Otro","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"Remote, OR 97458, USA","infoId":"6339207610112312","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"Defensor del Soporte al Cliente (EE. UU. - Remoto)","content":"tldr; Creamos software para que los alojamientos de Airbnb se alquilen solos, con un producto y experiencia de usuario de última generación. \nSomos audaces, nos gustan los riesgos y enfrentamos grandes desafíos juntos. Creemos en el valor de la diversidad del equipo y buscamos candidatos con una amplia variedad de antecedentes en su trabajo, vida, cultura y experiencias. Hemos elaborado una Guía para Candidatos, que recomendamos encarecidamente revisar, donde puedes conocer más sobre la empresa, la cultura, cómo reclutamos, qué hacemos y cómo lo hacemos: https://bit.ly/hsptblhndbk \nNuestros clientes adoran el producto, proporcionan comentarios valiosos y confían en que les ayudemos rápidamente con sus problemas. Siéntete libre de ver una de nuestras reuniones públicas (Town Halls): https://bit.ly/hptwn \nHospitable.com es una empresa únicamente remota y completamente distribuida. Contratamos según zonas horarias, no países.\n\n¿En qué trabajarás? \nComo Defensor Principal de Atención al Cliente, serás un defensor de experiencias excepcionales para los clientes, a la vez que proporcionarás información valiosa que moldeará nuestras operaciones de soporte. \nAproximadamente entre el 60 y el 70 % de tu tiempo lo pasarás en la cola atendiendo a nuestros clientes por correo electrónico, chat en vivo y participando en llamadas de resolución de problemas según sea necesario. \nEl resto del tiempo, entre el 30 y el 40 %, lo dedicarás a liderar proyectos que impacten positivamente la experiencia general del cliente, como mejorar la documentación para usuarios, entrenar nuestra solución de inteligencia artificial o crear materiales de formación para nuestro equipo.\n\nTus responsabilidades serán: \n Proporcionar un soporte técnico experto de primera línea, gestionando casos complejos y siendo un ejemplo de excelencia en servicio al cliente. \n Investigar y solucionar problemas avanzados de los usuarios con conocimientos técnicos sólidos. \n Responder preguntas durante todo el recorrido del usuario mediante chat en vivo, correo electrónico y llamadas por Zoom. \n Liderar proyectos estratégicos que generen un impacto significativo en la organización. \n Trabajar junto a uno de nuestros fantásticos Defensores de Atención al Cliente, Cameron, cuya fruta favorita es el albaricoque. \n Actuar como Experto en Producto, brindando ideas y asesoramiento a los gerentes de producto y otras partes interesadas. \n Crear contenido educativo completo (vídeos, documentación, cuestionarios) para clientes y uso interno.\n\n¿Cómo es el horario? \nPara este puesto, nuestro objetivo es atender a clientes en las zonas horarias de América del Norte (PST/CST/MST/EST | GMT -8 a -5). El horario de trabajo será de domingo a jueves.\n\nRequisitos \nPara este puesto, buscamos contratar a alguien ubicado en una zona horaria de América del Norte (por ejemplo, en cualquier lugar de EE. UU.). \nSi dudas en postularte porque sientes que no cumples completamente con esta lista de calificaciones, ¡no te preocupes! Aún queremos saber de ti. \n Experiencia significativa (7+ años) en roles con interacción directa con clientes, especialmente en SaaS. \n Excelencia (¡y también diversión genuina!) en atención al cliente de primera línea, con un desempeño consistentemente alto. \n Habilidades avanzadas para resolver problemas técnicos complejos. \n Experiencia equilibrando responsabilidades diarias de soporte con iniciativas estratégicas. \n Demostrada capacidad para asumir la responsabilidad de iniciativas estratégicas que mejoren la experiencia del equipo y los clientes, como optimizar flujos de trabajo, mejorar procesos de soporte o actualizar documentación. \n Experiencia en mentoría de miembros del equipo y fomento del intercambio de conocimientos, por ejemplo mediante sesiones de formación sobre el producto, acompañamiento, revisiones entre pares o inducción de nuevos empleados. \n Puntos extra especiales si eres anfitrión de Airbnb o has trabajado en un negocio de alquileres a corto plazo.\n\nBeneficios \nLa empresa en sí misma es también un producto, uno sobre el que iteramos constantemente. Siempre estamos mejorando y creando un entorno en el que a todos nos encante trabajar. \n Un entorno de equipo solidario y empático, en el que se te confía, no se te controla. \n El salario bruto para empleados de EE. UU. puede oscilar entre 81.787,68 y 102.521,90 dólares. \n También ofrecemos un incentivo adicional en acciones (RSUs) a través de nuestro token $HOST (sin relación con ubicación o estatus). \n Se recomienda hasta 35 días pagados de descanso al año (incluyendo días festivos que puedes gestionar tú mismo), así como licencia por enfermedad y por maternidad/paternidad cuando sea necesario. \n Para empleados de EE. 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Estamos buscando personas entusiastas que se unan a nuestro equipo como Defensores de Soporte al Cliente Remoto. Desde tu hogar, garantizarás niveles excepcionales de servicio y fomentarás interacciones positivas con una amplia cartera de clientes. \nResponsabilidades: \nAtender rápidamente a los clientes respondiendo consultas y resolviendo inconvenientes \nOfrecer soluciones profesionales y eficientes a diversas problemáticas de los clientes \nComunicarte de manera efectiva, asegurando claridad y comprensión en todas las interacciones \nMantener una actitud positiva y colaboradora de forma constante \nPerfil del candidato: \nApasionado por brindar un servicio al cliente ejemplar \nExcelente comunicación y capacidad para construir relaciones \nCapaz de priorizar tareas en un entorno dinámico \nDominio de computadoras y familiaridad con diversas aplicaciones de software \nBeneficios de trabajar con nosotros: \nTrabaja de forma remota y disfruta de la flexibilidad de tu oficina en casa \nEstablece tu horario según tus necesidades personales \nComienza con una tarifa competitiva de $19/hora, con posibilidades de crecimiento \nDesarrollo profesional en un puesto que valora el crecimiento y la mejora continua \n¡Actúa hoy! \nInformación adicional: No se requiere experiencia previa ni calificaciones académicas. 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