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Ofrecemos un entorno ideal para personas altamente autónomas con una mentalidad positiva y orientada al éxito.\n\nNos diferenciamos por integrar profundamente nuestros seis valores fundamentales en nuestras operaciones diarias y en la ética de la empresa:\n\n Inspirar confianza: Priorizamos la integridad y la fiabilidad, asegurando que cada miembro del equipo se sienta valorado y respetado. \n Todos importan: Nuestro entorno inclusivo y solidario celebra la diversidad y fomenta la comunicación abierta y el trabajo en equipo. \n Ser confiable: La dependibilidad es fundamental en nuestras operaciones, con un fuerte enfoque en entregar resultados consistentes y de alta calidad. \n Encontrar la manera de ganar: Fomentamos un entorno orientado a resultados donde el pensamiento innovador y la perseverancia son clave para superar los desafíos. \n Ser un solucionador de problemas: Se fomenta la resolución proactiva de problemas, lo que nos permite cumplir y superar las demandas de nuestra diversa base de clientes. \n Mantener la humildad y la gratitud: La humildad y la gratitud son pilares de nuestra cultura, ya que valoramos cada oportunidad y logro, grande o pequeño.\n\nNuestro espacio de oficinas está diseñado para promover la colaboración y la creatividad, ofreciendo comodidades que apoyan tanto el trabajo individual como las actividades grupales. Buscamos personas orientadas al detalle, capaces de mantener el enfoque en un entorno rápido y de alta energía, y que puedan gestionar eficazmente sus calendarios y proyectos en curso.\n\nCity Wide, la empresa líder a nivel nacional en gestión del sector de mantenimiento de edificios, ofrece soluciones a una amplia gama de problemas que enfrentan los clientes en sus instalaciones. En este puesto, atenderás la ubicación de City Wide Facility Solutions - Omaha, una de más de 70 zonas cubiertas en Estados Unidos y Canadá. Nuestra misión en City Wide es crear entornos que eleven a las personas.\n\nObjetivo\n\nEl Gerente de Servicios de Instalaciones es responsable de las operaciones comerciales de un área de servicios contratados asignada a un cliente. 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Otras responsabilidades incluyen negociar contratos, adquirir suministros de los clientes y garantizar una alta satisfacción del cliente.\n\nFunciones esenciales\n\n Gestionar todos los aspectos de las relaciones con los clientes asignados, incluyendo la retención, expansión y diversificación de las soluciones y/o productos para edificios de City Wide. \n Formular y gestionar una estrategia de servicio eficaz y un horario adaptado a cada cliente. \n Negociar e ingresar en acuerdos con clientes para servicios adicionales, determinando precios, personal y logística. \n Gestionar todas las relaciones con contratistas, incluyendo: entrevistar y contratar, negociar precios y otros términos contractuales, gestionar acuerdos, desarrollar especificaciones de servicio, cumplimiento del cliente, verificar el cumplimiento del contratista y eliminar/reemplazar contratistas según sea necesario. \n Garantizar un estándar de excelencia en calidad y satisfacción del cliente mediante inspecciones detalladas de control de calidad en las instalaciones del cliente y seguimiento constante de todas las promesas hechas a los clientes. \n Supervisar y dirigir a los Gerentes Nocturnos; asegurar que la estrategia del cliente se ejecute y que todos los servicios se realicen correctamente. \n Asegurar necesidades adecuadas de personal (interno y externo) para atender a los clientes. \n Promover la venta, adquisición y supervisión de suministros para los clientes. \n Comunicar eficazmente todos los problemas del cliente a los contratistas y al Director de Operaciones (o propietario); abordar rápidamente cualquier problema o inconveniente que surja. \n Utilizar el CRM de City Wide para realizar inspecciones a clientes, agregar cargos adicionales, rutas de Gerentes Nocturnos, etc. \n Actualizar y mantener vigentes todas las Hojas de Información del Edificio (BIS), Hojas Resumen del FSM y los Anexos A. 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