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Ubicación:
Newark
Categoría:
Analistas de Negocios/Sistemas

Workable
Analista de Negocios Kore.ai
Analista de Negocios Kore.ai
Ubicación: Malvern, PA (híbrido – 3 días/semana desde la oficina)
Duración: 06-12 meses
Años de experiencia: Más de 8 años
Descripción del trabajo:
Como Analista de Negocios, formará parte del equipo que desarrolla aplicaciones modernas de centro de contacto para nuestros principales clientes de servicios financieros. Creará casos de uso, perfiles, escenarios, flujos de trabajo y requisitos funcionales para una plataforma de IA conversacional. Trabajará con los equipos de Experiencia del Cliente y Centro de Contacto para comprender las conversaciones durante las llamadas telefónicas y chats con los clientes. Buscará oportunidades para optimizar los flujos de trabajo conversacionales, sugerir mejoras e identificar oportunidades de autogestión/automatización mediante bots con el fin de ofrecer una mejor experiencia a los clientes finales.
Requisitos:
Mínimo 5 años de experiencia como Analista de Negocios, con formación técnica
Requisito indispensable: Conocimiento de tecnologías de centros de contacto como Genesys, Nice, Amazon Connect, Kore.AI u otras plataformas de IA conversacional
Requisito indispensable: Formación técnica con un buen conocimiento del desarrollo de software en la nube mediante metodologías ágiles (Agile Scrums)
Requisito indispensable: Experiencia trabajando en diferentes zonas horarias
Requisito indispensable: Capacidad para articular requisitos funcionales, utilizando términos técnicos, ante los equipos de desarrollo
Requisito indispensable: Excelentes habilidades de documentación y presentación

Malvern, PA 19355, USA
Salario negociable
Puestos populares
Ciudades populares