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Esto incluye liderazgo del equipo, servicio al cliente, calidad de los alimentos, control de costos y asegurar que la tienda opere de manera eficiente y rentable. El AGM es un líder práctico que ejemplifica los valores de Sbarro mientras mantiene un entorno de trabajo positivo y de alto rendimiento.\r\n\r\nResponsabilidades principales:\r\n Ayudar a gestionar las operaciones diarias, incluyendo la preparación de alimentos, el servicio al cliente y la limpieza. \r\n Supervisar, capacitar y motivar a los miembros del equipo para alcanzar objetivos de desempeño y satisfacción del cliente. \r\n Asegurar el cumplimiento de los estándares de Sbarro en materia de seguridad alimentaria, higiene y calidad. \r\n Liderar los turnos eficazmente y asumir el rol del GM en su ausencia. \r\n Colaborar en la contratación, incorporación y programación del personal para garantizar una cobertura óptima. \r\n Monitorear y gestionar los costos laborales, costos de alimentos, inventario y desperdicios. \r\n Resolver problemas de los clientes de forma rápida y profesional para mantener la satisfacción y la lealtad a la marca. \r\n Asegurar que todos los miembros del equipo cumplan con las políticas, procedimientos y regulaciones locales/estatales. \r\n Colaborar en promociones de marketing y sugerir mejoras operativas para impulsar las ventas. \r\n \r\nRequisitos:\r\n Diploma de escuela secundaria o equivalente requerido; estudios universitarios o formación en hostelería preferibles. \r\n Mínimo de 1 a 2 años de experiencia en gestión de restaurantes o supervisión (preferiblemente en QSR o concepto de pizza). \r\n Habilidades sólidas de liderazgo, resolución de problemas y toma de decisiones. \r\n Conocimientos sólidos sobre operaciones de restaurantes, incluyendo programación, inventario y control de personal. \r\n Excelentes habilidades de comunicación e interpersonales. \r\n Capacidad para trabajar con horarios flexibles, incluyendo noches, fines de semana y días festivos. \r\n Certificación ServSafe o tarjeta de manipulador de alimentos (o disposición para obtenerla).","price":"Salario negociable","unit":"per year","currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1756715490000","seoName":"assistant-general-manager-sbarro","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-new-york/cate-management7/assistant-general-manager-sbarro-6339355467213112/","localIds":"15724","cateId":null,"tid":null,"logParams":{"tid":"5da62ff3-6d9a-4d3a-b985-ae9a3b2ba4d7","sid":"933e8b69-40ac-494d-b48d-96c20c5ba34b"},"attrParams":{"summary":null,"highLight":["Dirigir las operaciones del restaurante en Fultonville, NY","Supervisar al equipo y garantizar la seguridad alimentaria","Gestionar costos e impulsar las ventas"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Fultonville,New York","unit":null}]},"addDate":1755262145875,"categoryName":"Gestión","postCode":null,"secondCateCode":"hospitality-tourism","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4215,4223","location":"Fultonville, NY, USA","infoId":"6339353970675512","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"Gerente Adjunto (Miss J's Diner)","content":"Resumen del trabajo:\r\nMiss J’s Diner busca un Gerente Adjunto (AGM) enérgico y dedicado que apoye al Gerente General en la supervisión de todos los aspectos de las operaciones diarias. El AGM garantiza el funcionamiento fluido y eficiente del comedor, brinda un excelente servicio al cliente, mantiene los estándares de calidad y seguridad alimentaria, y fomenta un entorno de equipo positivo y motivado.\r\n\r\nResponsabilidades principales:\r\nApoyo operativo\r\n Asistir al Gerente General en las operaciones diarias, incluidos los procedimientos de apertura y cierre. \r\n Supervisar las operaciones de la sala y la cocina durante los turnos para garantizar un servicio fluido. \r\n Gestionar el inventario, pedidos y entregas para asegurar que los niveles de stock satisfagan las necesidades del negocio. \r\n Garantizar el cumplimiento de las normativas de salud, seguridad y saneamiento. \r\n Supervisión del personal\r\n Dar ejemplo y supervisar al personal de salón y cocina. \r\n Asistir en la contratación, incorporación, formación y programación del personal. \r\n Capacitar y apoyar al personal para mantener un alto rendimiento y la satisfacción del cliente. \r\n Ayudar a resolver conflictos entre empleados y promover el trabajo en equipo y una cultura positiva en el lugar de trabajo. \r\n Servicio al cliente\r\n Monitorear la calidad del servicio y abordar las inquietudes de los clientes de manera oportuna y profesional. \r\n Fomentar un ambiente acogedor y amable, acorde con la marca y valores de Miss J's Diner. \r\n Intervenir para atender a los clientes cuando sea necesario, asegurando un servicio oportuno y excelente. \r\n Responsabilidades financieras\r\n Ayudar a alcanzar las metas de ventas y rentabilidad. \r\n Monitorear los costos laborales, reducir desperdicios y ayudar a gestionar los gastos operativos. \r\n Revisar informes diarios de ventas y colaborar con el GM en la implementación de estrategias de control de costos. \r\n \r\nRequisitos:\r\n 2 o más años de experiencia en un puesto de supervisión o gestión asistente en la industria de restaurantes. \r\n Habilidades sólidas de liderazgo, comunicación y organización. \r\n Pasión por el servicio al cliente y la hospitalidad. \r\n Conocimiento de las normas de seguridad alimentaria y de las operaciones comerciales básicas. \r\n Disponibilidad para trabajar horas flexibles, incluyendo noches, fines de semana y festivos. \r\n ","price":"Salario negociable","unit":"per year","currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1756714750000","seoName":"assistant-general-manager-miss-js-diner","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-new-york/cate-management7/assistant-general-manager-miss-js-diner-6339353970675512/","localIds":"15724","cateId":null,"tid":null,"logParams":{"tid":"9524cb47-d53d-48ef-a7fd-1c4880133719","sid":"933e8b69-40ac-494d-b48d-96c20c5ba34b"},"attrParams":{"summary":null,"highLight":["Apoyar al Gerente General en las operaciones del comedor","Supervisar la sala y la cocina","Garantizar la seguridad alimentaria y la satisfacción del cliente"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Fultonville,New York","unit":null}]},"addDate":1755262028958,"categoryName":"Gestión","postCode":null,"secondCateCode":"hospitality-tourism","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4215,4223","location":"Fultonville, NY, USA","infoId":"6339349882048312","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"Líder de Turno (Miss J's Diner)","content":"Resumen del puesto:\r\nMiss J’s Diner busca un Líder de Turno confiable y motivado para supervisar las operaciones diarias durante los turnos asignados. Este puesto es ideal para alguien con sólidas habilidades de liderazgo, excelente servicio al cliente y la capacidad de mantener todo funcionando sin problemas en un entorno de comedor de ritmo acelerado.\r\n\r\nPrincipales responsabilidades:\r\n Supervisar las operaciones del área pública y la cocina durante los turnos programados \r\n Asegurar que todos los miembros del equipo brinden un excelente servicio al cliente \r\n Abrir y/o cerrar el comedor siguiendo los procedimientos operativos estándar \r\n Manejar quejas o inquietudes de los clientes de manera profesional \r\n Ayudar en la capacitación de nuevos empleados y mentorar a los miembros del equipo \r\n Monitorear la calidad de los alimentos, la limpieza y el cumplimiento de las normas de salud y seguridad \r\n Mantener el inventario y comunicar las necesidades de suministros a la gerencia \r\n Manejo de efectivo: procesar pagos, balancear cajas y preparar depósitos \r\n Dar el ejemplo en profesionalismo, puntualidad y trabajo en equipo \r\n \r\nRequisitos:\r\n Diploma de escuela secundaria o equivalente \r\n Experiencia previa en servicio de alimentos, preferiblemente en un cargo de supervisión o liderazgo \r\n Habilidades sólidas de comunicación y organización \r\n Capacidad para mantener la calma y tomar decisiones bajo presión \r\n Certificación ServSafe (o disposición para obtenerla) preferida \r\n Debe estar disponible para trabajar fines de semana, días festivos y horarios flexibles \r\n \r\nLo que ofrecemos:\r\n Paga competitiva y propinas \r\n Oportunidades de ascenso \r\n Un entorno de trabajo divertido y de ritmo acelerado \r\n Comidas para el personal y descuentos en el comedor\r\n ","price":"Salario negociable","unit":"per year","currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1756712358000","seoName":"shift-lead-miss-js-diner","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-new-york/cate-management7/shift-lead-miss-js-diner-6339349882048312/","localIds":"15724","cateId":null,"tid":null,"logParams":{"tid":"6f9d678c-f2a1-4f16-8c10-dce0f60a25ce","sid":"933e8b69-40ac-494d-b48d-96c20c5ba34b"},"attrParams":{"summary":null,"highLight":["Supervisar las operaciones del comedor","Garantizar la excelencia en el servicio al cliente","Paga competitiva y propinas"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Fultonville,New York","unit":null}]},"addDate":1755261709534,"categoryName":"Gestión","postCode":null,"secondCateCode":"hospitality-tourism","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4215,4223","location":"Fultonville, NY, USA","infoId":"6349997411571512","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"Líder de Turno (Sbarro)","content":"Responsabilidades Clave:\r\n1. Liderazgo y Supervisión del Equipo:\r\n Dar ejemplo, brindando un excelente servicio al cliente y manteniendo los estándares de Sbarro en calidad de alimentos y limpieza.\r\n Supervisar y dirigir al equipo durante los turnos, asegurando que las tareas se completen de manera eficiente y que el restaurante funcione sin problemas.\r\n Asignar tareas a los miembros del equipo según las necesidades del restaurante, asegurando una cobertura adecuada en todas las áreas (cocina, línea frontal y zona de comedor).\r\n Brindar orientación y apoyo a los miembros del equipo, ayudándolos con cualquier problema o duda que puedan tener.\r\n Monitorear el desempeño de los empleados durante el turno y proporcionar retroalimentación para mejorar su rendimiento.\r\n Mantener un ambiente positivo y de alta energía que fomente el trabajo en equipo y motive a los empleados a alcanzar las metas operativas.\r\n 2. Excelencia en el Servicio al Cliente:\r\n Asegurar que todos los clientes sean recibidos rápidamente y atendidos de manera amable y profesional.\r\n Manejar quejas y problemas de los clientes de forma eficiente, buscando resolver las inquietudes y mantener la satisfacción del cliente.\r\n Asegurar que los pedidos de los clientes se preparen correctamente y se entreguen a tiempo.\r\n Supervisar el área de comedor y asegurarse de que esté limpia, organizada y cumpla con los estándares de Sbarro.\r\n 3. Preparación de Alimentos y Seguridad:\r\n Asegurar que los alimentos se preparen según los estándares de calidad de Sbarro, garantizando consistencia y servicio de alta calidad.\r\n Supervisar al personal de cocina para asegurar que todos los alimentos se preparen y sirvan de acuerdo con las normas de seguridad alimentaria.\r\n Mantener la limpieza en la cocina, el área de comedor y los baños, siguiendo los protocolos adecuados de saneamiento y seguridad.\r\n Monitorear los niveles de inventario, asegurar que los productos estén surtidos y notificar a la gerencia cuando los suministros estén bajos.\r\n 4. Manejo de Efectivo y Operaciones de Caja:\r\n Operar cajas registradoras, procesar transacciones y asegurar la precisión en el manejo de efectivo.\r\n Asegurar que todos los pagos se procesen correctamente y que los miembros del equipo estén capacitados para manejar efectivo y pagos electrónicos.\r\n Mantener una caja de efectivo precisa y realizar la conciliación diaria de efectivo al final del turno.\r\n 5. Capacitación y Desarrollo:\r\n Ayudar en la capacitación y desarrollo de nuevos miembros del equipo, asegurando que comprendan sus funciones y los estándares de Sbarro.\r\n Brindar capacitación y apoyo continuo a los miembros actuales del equipo, asegurando que estén informados sobre cambios operativos, nuevos artículos del menú y políticas de la empresa.\r\n Fomentar que los miembros del equipo desarrollen sus habilidades y promover desde dentro siempre que sea posible.\r\n 6. Apoyo Operativo:\r\n Ayudar al equipo de gestión con la apertura y cierre del restaurante, incluyendo asegurar las instalaciones, completar documentación y prepararse para el siguiente turno.\r\n Asegurar el cumplimiento de todas las regulaciones de salud, seguridad y saneamiento.\r\n Ayudar a gestionar los costos laborales y de alimentos para asegurar que el restaurante alcance sus objetivos financieros.\r\n Mantener los estándares operativos y asegurar que el restaurante siempre esté preparado para períodos de alta demanda.\r\n \r\nHabilidades y Calificaciones:\r\n Educación: Diploma de escuela secundaria o equivalente (requerido).\r\n Experiencia: Al menos 1-2 años de experiencia en un puesto de servicio al cliente o servicio de alimentos; se prefiere experiencia previa en liderazgo o supervisión.\r\n Liderazgo: Habilidades sólidas de liderazgo con capacidad para motivar, guiar y apoyar a los miembros del equipo.\r\n Servicio al Cliente: Excelentes habilidades en servicio al cliente, con enfoque en brindar un servicio amable y oportuno.\r\n Comunicación: Habilidades sólidas de comunicación con capacidad para interactuar eficazmente con empleados y clientes.\r\n Organización: Capacidad para gestionar múltiples tareas, delegar eficazmente y mantenerse organizado en un entorno acelerado.\r\n Resolución de Problemas: Capacidad para identificar problemas y tomar decisiones rápidamente para mantener las operaciones funcionando sin problemas.\r\n Flexibilidad: Disposición para trabajar diferentes turnos, incluyendo noches, fines de semana y días festivos.\r\n \r\nRequisitos Físicos:\r\n Capacidad para permanecer de pie y caminar durante largos períodos de tiempo durante los turnos.\r\n Capacidad para levantar y transportar objetos de hasta 50 libras.\r\n Capacidad para trabajar en un entorno acelerado mientras gestiona múltiples tareas simultáneamente.\r\n Capacidad para trabajar en diferentes temperaturas y condiciones en la cocina.\r\n ","price":"Salario negociable","unit":"per year","currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1756712127000","seoName":"shift-lead-sbarro","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-new-york/cate-management7/shift-lead-sbarro-6349997411571512/","localIds":"15724","cateId":null,"tid":null,"logParams":{"tid":"67eafe0d-9cae-4608-a66f-c2cc47e93bee","sid":"933e8b69-40ac-494d-b48d-96c20c5ba34b"},"attrParams":{"summary":null,"highLight":["Dirigir y supervisar al equipo del restaurante","Garantizar la excelencia en el servicio al cliente","Mantener los estándares de seguridad alimentaria"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Fultonville,New York","unit":null}]},"addDate":1756093547778,"categoryName":"Gestión","postCode":null,"secondCateCode":"hospitality-tourism","kycTag":null,"pictureUrls":null,"isFavorite":false}],"localIds":"33","pageTitle":"Gestión en Nueva York","topCateCode":"jobs","catePath":"4000,4215,4223","cateName":"Empleos,Hotelería y Turismo,Gestión","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Casa","item":"https://us.ok.com/es/city-new-york/","@type":"ListItem"},{"position":2,"name":"Empleos","item":"https://us.ok.com/es/city-new-york/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Hotelería y Turismo","item":"https://us.ok.com/es/city-new-york/cate-hospitality-tourism/","@type":"ListItem"},{"position":4,"name":"Gestión","item":"http://us.ok.com/es/city-new-york/cate-management7/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"management7","total":4,"sortList":[{"sortName":"Mejor coincidencia","sortId":0},{"sortName":"Más reciente","sortId":1}],"breadCrumb":[{"name":"Casa","link":"https://us.ok.com/es/city-new-york/"},{"name":"Empleos","link":"https://us.ok.com/es/city-new-york/cate-jobs/"},{"name":"Hotelería y Turismo","link":"https://us.ok.com/es/city-new-york/cate-hospitality-tourism/"},{"name":"Gestión","link":null}],"tdk":{"type":"tdk","title":"Información de contratación de Gestión en Nueva York - 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