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la atención médica mediante la gestión del ciclo de ingresos. Estamos creciendo rápidamente y buscamos un Gerente de Éxito del Cliente apasionado y motivado para liderar y ampliar nuestras relaciones con nuestros clientes más importantes. Dependiendo directamente de nuestro director de operaciones (COO), el candidato ideal posee excelentes habilidades en servicio al cliente, tiene un enfoque proactivo para desarrollar cuentas de clientes, se siente cómodo trabajando con SaaS y datos, y se desenvuelve bien en entornos dinámicos que requieren implicación directa.\r\n\r\nSus responsabilidades:\r\n Gestionar una cartera significativa de clientes, incluidos algunos de los hospitales y sistemas sanitarios más grandes de maxRTE; tendrá como objetivo retener y expandir estas relaciones\r\n Identificar oportunidades de crecimiento e impulsar con éxito la venta adicional y la venta cruzada\r\n Representar a maxRTE como la voz de la empresa ante sus clientes, asegurando respuestas oportunas a sus solicitudes dentro de las 24 horas\r\n Liderar revisiones mensuales o trimestrales del negocio con los equipos de los clientes y convertirse en un socio de confianza tanto para usuarios diarios como para responsables superiores del cliente\r\n Colaborar con nuestro equipo de analistas de operaciones para:\r\n Implementar con éxito la incorporación de nuevos clientes\r\n Elaborar informes periódicos orientados al cliente que destaquen nuestro retorno de la inversión (ROI) y las oportunidades de mejorar los resultados del cliente\r\n Monitorear los datos de uso del cliente para obtener información sobre su estado y solucionar problemas\r\n Configurar, mantener y actualizar las configuraciones en nuestra plataforma de software para satisfacer las necesidades de cada cliente\r\n Realizar archivos de prueba / pruebas de concepto para clientes potenciales y existentes\r\n Convertirse en un experto del producto en todos los aspectos de maxRTE\r\n Comunicar los comentarios de los clientes a nuestro equipo de soporte para resolver problemas inmediatos, y a nuestro equipo de ingeniería para influir en la hoja de ruta del producto\r\n Requisitos\r\nPerfil del candidato:\r\n Título universitario en administración de empresas, salud o campo relacionado; un MBA es un plus.\r\n Mínimo 5 años de experiencia en un rol de atención al cliente o servicios profesionales dentro de un entorno de software o tecnología sanitaria. Se valora especialmente experiencia con sistemas sanitarios complejos, como Epic.\r\n Capacidad de aprendizaje rápido, capaz de adaptarse rápidamente a las necesidades de los proveedores de salud, sus equipos y el ecosistema de seguros médicos.\r\n Comodidad al desarrollar estrategias de éxito del cliente utilizando análisis basados en datos.\r\n Persona colaboradora por naturaleza, capaz de explicar ideas complejas de forma sencilla tanto a usuarios finales como a equipos de ingeniería.\r\n Capacidad para liderar integraciones técnicas y/o de software y gestionar documentación orientada al cliente.\r\n Capacidad para gestionar proyectos complejos desde su inicio hasta su ejecución y medición de indicadores clave de rendimiento (KPI).\r\n Comunicación escrita y verbal frecuente, clara y concisa.\r\n Se desenvuelve bien en entornos dinámicos y a menudo ambiguos, y está dispuesto a colaborar más allá de sus funciones específicas para ayudar al equipo a cumplir su misión.\r\n Beneficios\r\nmaxRTE se compromete a capacitar, orientar y acelerar la carrera profesional de cada miembro de nuestro equipo. Estamos profundamente comprometidos con nuestros empleados y ofrecemos:\r\n Salario competitivo + bonificación\r\n Otros beneficios y asignaciones para trabajo remoto\r\n Actividades de integración del equipo y eventos anuales fuera de la oficina (2 veces al año)\r\n Tiempo libre pagado ilimitado\r\n Seguro dental, de visión, médico y de vida\r\n \r\n\r\nSobre nosotros\r\n\r\nmaxRTE es una empresa de software de gestión del ciclo de ingresos en el sector sanitario en rápido crecimiento, que ayuda a los proveedores de atención médica a encontrar seguros para pacientes. Dado que 1 de cada 4 estadounidenses tiene dificultades para pagar facturas médicas, nos esforzamos por generar un impacto positivo en pacientes, proveedores y nuestra comunidad. Nuestro software de detección de seguros identifica coberturas desconocidas en planes comerciales y del mercado, Medicare, Medicaid, Tricare, compensación laboral y Cobra para entre el 15% y el 20% de todos los pacientes que pagan por su cuenta. Integramos fácilmente con sistemas de registros electrónicos de salud (EHR) y nuestro portal web garantiza acceso seguro para empleados, sin importar dónde trabajen.\r\nmaxRTE es un empleador que ofrece igualdad de oportunidades y cree en crear un entorno de trabajo diverso y solidario. Queremos tener a las mejores personas disponibles en cada puesto. Por ello, la empresa no discrimina, ni permite que sus empleados discriminen.","price":"Salario negociable","unit":"per year","currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1756715565000","seoName":"customer-success-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-new-york/cate-management-support/customer-success-manager-6339355776678512/","localIds":"1444","cateId":null,"tid":null,"logParams":{"tid":"f2d4dce5-ee1d-45eb-8a8b-74a2bb4bd649","sid":"ea2d62ea-1d21-433c-93ae-2b611d36f32d"},"attrParams":{"summary":null,"highLight":["Gestionar clientes hospitalarios líderes","Impulsar la venta adicional y la venta cruzada","Colaborar en integraciones de software"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Accord,New York","unit":null}]},"addDate":1755262170052,"categoryName":"Gestión y Soporte","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4072","location":"New York, NY, USA","infoId":"6339207113612912","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"Gestor de Éxito del Cliente","content":"Esta es una oportunidad fantástica para unirse a Luminance, el pionero de la IA de nivel jurídico™ para empresas. Apoyada por inversores de capital riesgo internacionalmente reconocidos y nombrada en ambas listas de Forbes AI 50 de 'Las empresas privadas de IA más prometedoras del mundo' y en la lista Inc. 5000 de 'Las empresas de más rápido crecimiento en Estados Unidos', Luminance está transformando la profesión jurídica en todo el mundo.\r\n\r\nUna oportunidad única de unirse al creciente equipo global de éxito del cliente de Luminance ofrece la posibilidad de trabajar con empresas que van desde los principales despachos de abogados internacionales hasta marcas conocidas en todos los sectores, en 60 países, incluyendo grandes empresas manufactureras, empresas tecnológicas de alto crecimiento, minoristas globales y gigantes farmacéuticos. Este puesto consiste en cultivar relaciones y llegar al corazón de los objetivos de nuestros clientes, manteniendo al mismo tiempo una visión clara de cómo nuestra tecnología innovadora transformará la forma en que individuos y empresas trabajan con contratos cada día.\r\n\r\nEl candidato ideal tendrá una habilidad natural para establecer una buena relación con los clientes, manteniendo la excelencia en cada interacción, con un fuerte impulso hacia los resultados. Las funciones incluirán una amplia gama de tareas, como establecer y mantener relaciones positivas con los clientes; diseñar, implementar y gestionar proyectos de programas de incorporación y lanzamiento para clientes que van desde pequeñas y medianas empresas hasta empresas con miles de usuarios; formar y asesorar a los clientes sobre las mejores prácticas del producto; y minimizar la deserción. También deberá ser capaz de proporcionar información sobre las interacciones entre clientes y empresas utilizando los datos disponibles, mejorar la experiencia del cliente mediante soporte del producto y retroalimentación, y manejar quejas y solicitudes de los clientes con profesionalismo.\r\n\r\nLos candidatos exitosos deberán ser sociables, analíticos, poseer aptitud para aprender y utilizar nuevo software, y ser capaces de comunicarse de forma clara y efectiva. El representante ideal de éxito del cliente debe interactuar de manera productiva y colaborar con los clientes, maximizar el valor y poseer la capacidad de pensar creativamente en estrategias para nutrir y ampliar nuestro alcance dentro de nuestra base de clientes.\r\n\r\nResponsabilidades\r\n Desarrollar y fomentar una excelente experiencia del cliente en toda la completa gama de productos de Luminance\r\n Facilitar una transición fluida de preventa a postventa mediante una estrecha colaboración con los especialistas de producto y los equipos de ventas para ejecutar la visión del cliente sobre el producto Luminance\r\n Supervisar los compromisos del cliente tras la venta, fomentando relaciones mediante el conocimiento profundo de nuestro producto y ejecutando eficazmente los procesos establecidos de incorporación e implementación\r\n Adquirir y mantener un conocimiento profundo del producto para satisfacer los requisitos comerciales individuales de cada cliente\r\n Trabajar estrechamente con los clientes para establecer estrategias proactivas de despliegue, transición y adopción del usuario\r\n Colaborar con el equipo de ventas para crear planes prácticos y medibles que integren Luminance en el núcleo del día a día de nuestros clientes\r\n Actuar como enlace con los ingenieros de soporte, los equipos de producto y operaciones técnicas para comunicar posibles mejoras del producto y agilizar la resolución de problemas\r\n Actuar como voz del cliente, proporcionando información a los equipos internos para mejorar la prestación del servicio y alinear el desarrollo del producto con las necesidades del cliente\r\n Identificar oportunidades de crecimiento de cuentas mediante ventas cruzadas, ventas adicionales o expansión a nuevas regiones/equipos/casos de uso\r\n Maximizar las renovaciones de clientes mediante una incorporación exitosa y una participación activa de los usuarios; minimizar el riesgo de deserción de clientes\r\n Analizar datos del cliente para mejorar la experiencia y participación del cliente\r\n Realizar demostraciones del producto para los clientes\r\n Viajes nacionales e internacionales regulares para reunirse con clientes y construir relaciones comerciales sólidas\r\n Evaluar y mejorar tutoriales y otra infraestructura de comunicación/formación\r\n Requisitos\r\n Título universitario o de maestría en una disciplina científica o analítica, con una calificación de 2:1 o superior (Reino Unido) o un GPA de 3.5 o superior (Estados Unidos)\r\n Altamente organizado, con capacidad para realizar múltiples tareas y priorizar eficazmente\r\n Autónomo y proactivo\r\n Excelentes habilidades de comunicación e interpersonales, tanto verbales como escritas\r\n Paciente y oyente activo\r\n Elocuente, carismático y seguro en un puesto de cara al cliente, con capacidad para presentar a personas con distintos niveles de conocimiento\r\n Orientado al detalle y con actitud para resolver problemas\r\n Excelente conocimiento del producto\r\n Pasión por la experiencia del cliente\r\n Capacidad para trabajar en un entorno innovador y dinámico cumpliendo con los plazos establecidos\r\n Beneficios\r\n bono discrecional por trimestre","price":"Salario negociable","unit":"per year","currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1756715013000","seoName":"customer-success-manager","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-new-york/cate-management-support/customer-success-manager-6339207113612912/","localIds":"1444","cateId":null,"tid":null,"logParams":{"tid":"5eeab973-ca2d-4bc0-a736-6d5863cb926f","sid":"ea2d62ea-1d21-433c-93ae-2b611d36f32d"},"attrParams":{"summary":null,"highLight":["Únete al equipo global de éxito del cliente","Gestionar la incorporación y retención de clientes","Viajar internacionalmente para relaciones con clientes"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Accord,New York","unit":null}]},"addDate":1755250555750,"categoryName":"Gestión y Soporte","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4072","location":"New York, NY, USA","infoId":"6349982578649712","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"Gerente Senior de Éxito del Cliente","content":"Esta es una oportunidad excepcional para unirte a Luminance, el pionero de la IA de grado legal™ para empresas. Apoyada por inversores de capital riesgo internacionalmente reconocidos y nombrada en ambas listas de Forbes AI 50 como una de las ‘Empresas Privadas de IA más Prometedoras del Mundo’ y en la lista Inc. 5000 de ‘Empresas de más rápido crecimiento en Estados Unidos’, Luminance está transformando la profesión legal en todo el mundo.\r\n Una oportunidad única para unirse al equipo global en expansión de Éxito del Cliente de Luminance, que ofrece la posibilidad de trabajar con empresas que abarcan desde los principales despachos de abogados internacionales hasta marcas reconocidas en todos los sectores, en 60 países, incluyendo grandes compañías manufactureras, empresas tecnológicas de alto crecimiento, minoristas globales y gigantes farmacéuticos. Este puesto consiste fundamentalmente en cultivar relaciones y profundizar en los objetivos de nuestros clientes, manteniendo siempre una visión clara sobre cómo nuestra tecnología innovadora transformará diariamente la forma en que personas y empresas trabajan con contratos.\r\n El candidato ideal tendrá facilidad natural para establecer vínculos con los clientes, manteniendo la excelencia en cada interacción y poseyendo un fuerte impulso hacia los resultados. Las funciones incluirán una amplia variedad de tareas, como establecer y mantener relaciones positivas con los clientes; diseñar, implementar y gestionar proyectos de programas de incorporación y lanzamiento para clientes que van desde pequeñas y medianas empresas hasta grandes empresas con miles de usuarios; capacitar y asesorar a los clientes sobre las mejores prácticas del producto; y minimizar la deserción. También deberá ser capaz de ofrecer información sobre las interacciones entre cliente y empresa utilizando los datos disponibles, mejorar la experiencia del cliente mediante soporte del producto y retroalimentación, y manejar quejas y solicitudes de los clientes con profesionalismo.\r\n Los candidatos exitosos deberán ser sociables, analíticos, poseer aptitud para aprender y utilizar nuevo software, y ser capaces de comunicarse con claridad y eficacia. El representante ideal de Éxito del Cliente deberá interactuar productivamente y colaborar con los clientes, maximizar el valor y poseer la capacidad de pensar creativamente en estrategias para nutrir y expandir nuestro alcance dentro de nuestra base de clientes.\r\n\r\nResponsabilidades\r\n Desarrollar y fomentar una excelente experiencia del cliente en toda la completa gama de productos de Luminance\r\n Facilitar una transición fluida desde la fase previa a la venta hasta la posterior mediante una estrecha colaboración con los especialistas de producto y los equipos comerciales para ejecutar la visión del cliente respecto al producto Luminance\r\n Supervisar las actividades del cliente tras la venta, fomentando relaciones mediante el dominio del producto y ejecutando eficazmente los procesos establecidos de incorporación y puesta en marcha\r\n Adquirir y mantener un conocimiento profundo del producto para satisfacer los requisitos empresariales individuales de cada cliente\r\n 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datos del cliente para mejorar la experiencia y el compromiso del cliente\r\n Realizar demostraciones del producto para los clientes\r\n Viajes nacionales e internacionales regulares para reunirse con clientes y construir relaciones comerciales sólidas\r\n Evaluar y mejorar tutoriales y otras infraestructuras de comunicación/formación\r\n \r\nRequisitos\r\n Título universitario de licenciatura o maestría en una disciplina científica o analítica, con una calificación mínima de 2:1 o superior (Reino Unido) o un GPA de 3.5 o superior (EE.UU.)\r\n Alta organización y capacidad para gestionar múltiples tareas y priorizar eficazmente\r\n Ser autónomo y proactivo\r\n Excelentes habilidades de comunicación e interpersonales, tanto verbales como escritas\r\n Paciente y buen oyente activo\r\n Expresivo, carismático y seguro en un rol orientado al cliente, con capacidad para presentar ante personas con distintos niveles de conocimiento\r\n Orientado al detalle y con actitud resolutiva ante 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New York, NY, USA
