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El candidato seleccionado dirigirá y liderará al equipo de Soporte de Escritorio en el lugar o lugares asignados, además de encargarse de la coordinación de incidencias en los sistemas y aplicaciones centrales del cliente. El Supervisor DTS debe ser capaz de tomar decisiones estratégicas que afecten directamente al usuario final. Asimismo, es responsable de garantizar la satisfacción de los empleados, del cliente y de los usuarios finales. Además, este rol desempeñará un papel fundamental en la implementación de la Gestión de Servicios ITIL, las estrategias de aplicaciones, escritorio y movilidad, la gestión de inventarios, la resolución diaria de incidencias y la gestión de licencias.\r\n\n\r\n\nRESPONSABILIDADES Para desempeñar adecuadamente este puesto, debe ser capaz de cumplir satisfactoriamente cada una de las funciones esenciales. Los requisitos enumerados a continuación representan los conocimientos, habilidades y/o capacidades necesarias para ser Gerente de Éxito del Cliente. Se podrán realizar adaptaciones razonables para permitir que personas con discapacidad realicen las funciones esenciales.\r\n\n\r\n\nFunciones del Supervisor DTS\r\n\n\tEstablecer y mantener relaciones sólidas con la dirección del cliente en nombre de la Empresa.\r\n\n\tGarantizar la alineación del equipo con el Modelo de Entrega de Servicios ITIL.\r\n\n\tDemostrar un liderazgo acorde con los valores de la Empresa y que apoye la eficacia del equipo.\r\n\n\tElaborar informes semanales/mensuales sobre SLA y KPI, e impulsar la recuperación del servicio ante cualquier incumplimiento.\r\n\n\tMejorar y mantener índices positivos de satisfacción del cliente.\r\n\n\tLiderar análisis de causa raíz para prevenir la reaparición de incidencias o escalaciones.\r\n\n\tResponder personalmente a incidentes graves y asegurar la plena satisfacción a nivel ejecutivo.\r\n\n\tRevisar los hallazgos de las incidencias/solicitudes y proponer recomendaciones para su resolución.\r\n\n\tAnalizar métricas operativas para identificar tendencias e impulsar mejoras en los procesos.\r\n\n\tGarantizar el cumplimiento constante y de alta calidad de todos los requisitos establecidos en los SLA, KPI y contratos.\r\n\n\tParticipar en reuniones operativas del cliente y transmitir las expectativas clave a la dirección de la Empresa.\r\n\n\tDesarrollar y mantener políticas y procedimientos para la identificación y resolución de incidencias.\r\n\n\tApoyar y participar en proyectos relacionados con TI.\r\n\n\tColaborar con los equipos de la Empresa en Albuquerque para asegurar prácticas e iniciativas coherentes.\r\n\n\tGestionar la contratación, capacitación, programación, evaluación del desempeño y acciones correctivas del personal del equipo.\r\n\n\tCelebrar reuniones individuales mensuales con los subordinados directos y documentarlas en el sistema de gestión de recursos humanos (HRM).\r\n\n\tGestionar los horarios del equipo para garantizar cobertura operativa los siete días de la semana.\r\n\n\tAsumir la responsabilidad, gestionar y resolver hasta su conclusión exitosa las incidencias escaladas.\r\n\n\tFomentar una comunicación efectiva dentro del equipo mediante reuniones periódicas y actualizaciones constantes.\r\n\n\tCumplir con otras funciones adicionales que se le asignen.\r\n\n\r\n\nExpectativas del Supervisor \n\n\n\tTrabajar directamente con la Oficina de Gestión de Proyectos del cliente en las tareas requeridas.\r\n\n\tAsistir a la reunión diaria de coordinación operativa (Daily Operations Huddle) y reportar los temas relevantes al equipo DTS.\r\n\n\tAsistir y contribuir a la reunión semanal de operaciones con el cliente.\r\n\n\tBrindar apoyo sustituto a otras zonas durante los períodos de vacaciones (PTO).\r\n\n\tParticipar en sesiones de análisis de causa raíz para mejorar el servicio al cliente.\r\n\n\n\r\n\nCONDICIONES DE TRABAJO\n\n\n\tSe requiere sentarse, caminar, estar de pie, agacharse o inclinarse de forma regular.\r\n\n\tPuede ser necesario viajar.\r\n\n\tCapacidad para operar un teclado y un ratón de computadora, así como manipular otros componentes informáticos.\r\n\n\tDebe poder levantar y transportar objetos moderadamente pesados, tales como computadoras, dispositivos y periféricos, de hasta 50 libras (aprox. 22,7 kg).\r\n\n\tFlexibilidad para trabajar fuera del horario habitual cuando sea necesario.\r\n\n\tDebe mantener la confidencialidad de la información de la empresa, de los pacientes y del cliente.\r\n\n\n\r\n\nREQUISITOS PREFERENTES\n\n\n\tDemostrada experiencia liderando un equipo de 5 o más técnicos DTS y personal de proyectos.\r\n\n\tPreferible haber ejercido supervisión directa sobre personal contratista.\r\n\n\tSe recomienda poseer un título universitario en Sistemas de Información Administrativa (MIS), Ciencias de la Computación u otra disciplina afín. También podrá considerarse una combinación equivalente de experiencia laboral, capacitación y/o título técnico (Associate Degree), equivalente a 8 años de experiencia.\r\n\n\tExperiencia mínima de 3 años (Supervisor) o 5+ años (Supervisor Senior) en un entorno dinámico de TI y/o servicios de salud.\r\n\n\tConocimientos avanzados prácticos sobre operaciones de PC, diagnóstico, solución de problemas y reparación, incluyendo hardware, sistema operativo, configuraciones de red, y soporte de impresión/escaneo/fax locales y en red.\r\n\n\tExperiencia con sistemas de seguimiento de incidencias en centros de servicio (ServiceNow, HEAT, Remedy, Magic, CA Service Desk).\r\n\n\tExperiencia con Acuerdos de Nivel de Servicio (SLA) y otras métricas de desempeño.\r\n\n\tExperiencia motivando y gestionando equipos.\r\n\n\n\r\n\nREQUISITOS ADICIONALES\n\n\n\tTítulo de escuela secundaria o equivalente (G.E.D.) y al menos 4 años de experiencia brindando soporte, solución de problemas y reparación de PCs.\r\n\n\tConocimientos prácticos sobre operaciones de PC, incluyendo hardware, software, configuraciones de red, sistemas operativos y aplicaciones de Microsoft Office.\r\n\n\tSe prefiere certificación CompTIA A+.\r\n\n\tSe prefiere experiencia en entornos sanitarios.\r\n\n\tSe prefiere experiencia con Epic.\r\n\n\tEl conocimiento de términos y frases propios del ámbito médico constituye una ventaja significativa.\r\n\n\tExcelentes habilidades comunicativas orales y escritas.\r\n\n\nTarifa salarial estimada: 34,00 USD por hora, más/menos según experiencia.\r\n\n\n \r\n\n\r\n\nPara consultar descripciones completas de los puestos, visite nuestro sitio web en www.BESTstaffJobs.com/job-seekers y haga clic en “Haga clic aquí para ver los puestos disponibles y postularse”.\r\n\n\r\n\nEs política de BESTstaff, Inc. no discriminar a ningún empleado ni solicitante de empleo por motivos de edad, raza, religión, color, discapacidad, sexo, condición física, discapacidad evolutiva, orientación sexual u origen nacional.\r\n\n\r\n\n\"Cambiando vidas positivamente mediante un personal basado en la Confianza, el Cuidado y el Compromiso\"","price":"$34/hora","unit":"per hour","currency":null,"company":"Craigslist","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1766562212000","seoName":"it-supervisor-desktop-support-santa-fe-espanola-area-1948-santa-fe","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-new-mexico/cate-help-desk-it-support/it-supervisor-desktop-support-santa-fe-espanola-area-1948-santa-fe-6483996318438512/","localIds":"32","cateId":null,"tid":null,"logParams":{"tid":"3a00ddc8-8926-4489-a3ca-475f52753410","sid":"44d99abf-b23e-4cee-bd50-76c2fba2f533"},"attrParams":{"summary":null,"highLight":["Liderar el equipo de soporte de escritorio en Santa Fe","Gestionar el cumplimiento de los Acuerdos de Nivel de Servicio (SLA) y los Indicadores Clave de Desempeño (KPI), así como la satisfacción del cliente","Tarifa salarial: 34 USD/hora"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"New Mexico","unit":null}]},"addDate":1766562212377,"categoryName":"Mesa de Ayuda y Soporte TI","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4251","location":"P5R5+WH Santa Fe, NM, USA","infoId":"6483996151117112","pictureUrl":"https://uspic1.ok.com/logo/Craigslist.png","videos":null,"title":"Coleccionista de arte de Santa Fe necesita un organizador / asistente personal (Santa Fe)","content":"Coleccionista de arte de Santa Fe necesita un organizador / asistente personal\r\n\n\r\n\n¿Eres una persona organizada?\r\n\n¿Te gusta trabajar en solitario?\r\n\n¿Te comunicas bien?\r\n\n\r\n\n¿Has aprendido cómo, cuándo y dónde decir la verdad?\r\n\n¿Te gusta viajar?\r\n\n¿Conoces la diferencia entre trabajar más duro y trabajar de forma más inteligente?\r\n\n\r\n\n¿Tienes el valor necesario para concentrarte?\r\n\n\r\n\nNuestra empresa necesita contratar a un organizador / asistente personal.\r\n\n\r\n\nContamos con una casa, un almacén, un terreno vacío y ocho casilleros de almacenamiento llenos de obras de arte, muebles, recuerdos, fotografías, planos, tesoros sentimentales y basura. Durante 2026, debemos catalogar las obras de arte de nuestras colecciones, vender la otra mitad y desechar la basura. Asimismo, necesitamos desarrollar y ampliar las redes sociales de nuestra empresa. Te pagaremos para que te sumerjas de lleno en estos proyectos.\r\n\n\r\n\nEsto no es un pasatiempo. Es trabajo. Si no puedes concentrarte, no presentes tu candidatura. Necesitamos un organizador / asistente personal curioso. Necesitamos a una persona ambiciosa y orientada estéticamente que desee aprender sobre el mercado del arte. Si puedes concentrarte y valoras tu propia productividad, aquí hay suficiente trabajo para mantenerte ocupado durante los próximos tres años.\r\n\n\r\n\nViajarás a subastas, ferias de arte, galerías y museos. Realizarás tareas cotidianas como pagar facturas y contactar compañías de salud y seguros. Tratarás con arquitectos, contratistas, electricistas, cerrajeros, empresas de seguridad y diseñadores web. Si dominas InDesign, Photoshop y Planoly, eso será una ventaja. Si te gusta aprender y aportas entusiasmo genuino ante cada reto, te pagaremos una remuneración superior por lo que mejor sabes hacer.\r\n\n\r\n\nNo se te pagará por hora. Recibirás un salario mensual. Este no es un trabajo secundario, ni un empleo remoto ni un puesto a tiempo parcial. Es un empleo a tiempo completo. Podemos permitirnos contratar a un candidato calificado. Si ya tienes experiencia previa en el mercado del arte, el diseño de interiores o el diseño paisajístico, serás recompensado por dicha experiencia.\r\n\n\r\n\nTu currículum se mantendrá confidencial. 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