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Ubicación:
Monterey
Categoría:
Mesa de Ayuda y Soporte TI

Craigslist
Soporte de TI Nivel 1 - ¿Eres un genio de la informática? ¿Te gusta hablar con la gente? ¡Únete a nosotros! (Santa Cruz)
Especialista en Soporte de TI (Nivel 1) — con sede en Santa Cruz, Human-ISM LLC
¿Te gusta resolver problemas y hacer que la tecnología sea sencilla para las personas, y ya cuentas con experiencia práctica en un puesto de servicio técnico? Únete a un pequeño y amigable equipo de servicios gestionados que brinda apoyo a empresas en todo Estados Unidos.
Lo que harás:
Atención en primera línea: Clasificar, gestionar y cerrar tickets de nivel 1; informar a los usuarios y documentar los pasos dentro de los SLA.
Brindar una excelente experiencia al usuario: Soporte para Windows/macOS, periféricos comunes, impresoras y equipos de videoconferencia.
Conceptos básicos de SaaS e identidad: Crear y eliminar usuarios, buzones y grupos en Microsoft 365 y/o Google Workspace; ayudar con inscripciones en MFA/SSO.
Cuidado de dispositivos finales: Implementar y solucionar problemas con agentes de RMM, EDR/AV, actualizaciones de parches y verificaciones básicas de copias de seguridad.
Conceptos fundamentales de redes: Diagnosticar problemas en LAN/Wi-Fi, DHCP/DNS y conectividad básica de clientes VPN.
Construcción e implementación: Imagen y configuración de nuevas estaciones de trabajo, migración de perfiles y transferencias ligeras de datos.
Documentar y mejorar: Crear y mantener artículos en la base de conocimientos (KB) y proponer mejoras de procesos; derivar a niveles L2/L3 cuando sea necesario.
Participación en la fiabilidad: Incorporarte a una rotación ligera de guardia para incidentes fuera de horario, una vez que hayas adquirido experiencia.
Lo que ofreces:
Experiencia: 1 a 3 años en un puesto de servicio técnico o en un entorno de MSP brindando soporte a usuarios finales.
Enfoque al cliente: Comunicación clara y empática con usuarios técnicos y no técnicos.
Base técnica:
Soporte para Windows 10/11 y macOS
Conceptos básicos de administración de Microsoft 365 o Google Workspace (cuentas, grupos, flujo de correo)
Redes básicas (IP, DNS, DHCP, VPN básica)
Conocimiento de sistemas de tickets y herramientas de soporte remoto/RMM
Actitud: Organizado, autónomo, capaz de manejar múltiples prioridades y cumplir con los compromisos.
Certificaciones deseables (no obligatorias): CompTIA A+ / Network+, Microsoft MD-102, Google IT Support, o Apple ACSP.
Logística: Transporte confiable; capacidad de levantar ocasionalmente hasta 50 libras.
Horario y ubicación
Horario principal: Lunes a viernes, de 8:00 a.m. a 5:00 p.m. hora del Pacífico (PT) (debes responder llamadas y emergencias durante este horario; revisar correo electrónico durante el día).
Presencial: 1 a 2 días por semana en Santa Cruz, CA, más visitas ocasionales (aproximadamente mensuales) a sitios de clientes en el Valle de Silicio.
Modalidad remota: Operamos como una organización completamente remota fuera del trabajo presencial programado.
Por qué te gustará trabajar aquí
Aprendizaje real, impacto real: Más de 200 horas de videos y documentación de formación interna, tutoría accesible y exposición a administración de sistemas, redes empresariales y soporte de software.
Cultura práctica de fiabilidad: Creamos sistemas resilientes y bien monitorizados, probamos copias de seguridad mensualmente y diseñamos para alta disponibilidad, por lo que las “emergencias” son raras.
Equipo pequeño, gran variedad: Soporta usuarios, aplicaciones y entornos diversos, mientras disfrutas de una cultura relajada y colaborativa.
Sobre nosotros
Somos una pequeña empresa de consultoría de TI que ofrece servicios gestionados a empresas en todo el país. Valoramos la ingeniería reflexiva, una comunicación sólida y hacer lo correcto por nuestros clientes.
Requisitos (lista rápida)
Transporte confiable para el trabajo presencial en Santa Cruz/Valle de Silicio
Capacidad de levantar 50 libras (raramente)
Dominio fluido del inglés hablado y escrito
Excelentes habilidades de servicio al cliente
Autonomía y fuerte deseo de aprender
Cómo postularse
Envía tu currículum (y una breve nota sobre un problema difícil que hayas resuelto recientemente y cómo) a [tu correo de reclutamiento].

1287 Brommer St, Santa Cruz, CA 95062, USA
$20-25/hora
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