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clientes del gobierno federal mediante interpretación telefónica remota (OPI).\r\n Se buscan intérpretes telefónicos para interpretación entre inglés y los siguientes idiomas:\r\nÁrabe, armenio, asante (twi), asamés (asamiya), balinés (bahasa bali), bambara, bassa, bosnio, birmano, cantonés, cham, chamorro, checheno, cheroqui, chin, croata, checo, dari, holandés, farsi, francés, georgiano, alemán, griego, criollo haitiano, árabe hassaniya, hebreo, hindi, húngaro, ilocano, italiano, japonés, kazajo (qazaq), jemer (camboyano), coreano (norte y sur), kurdo (kurmanji), laosiano, liberiano, mandarín, marshalés, mixteco bajo, mongol, oromo, pashto, persa, polaco, portugués, punjabi, rumano, ruso, samoano, serbio, somalí, español, suajili, tagalo, tailandés, tigriña, turco, turcomano, ucraniano, urdu, uzbeco, vietnamita, wolof, yoruba\r\nDESCRIPCIÓN DEL TRABAJO:\r\n El candidato ideal deberá ser capaz de proporcionar:\r\n Experiencia en interpretación consecutiva o simultánea por teléfono entre un representante gubernamental y personas que no hablan inglés.\r\n Formas de expresión corteses, buena dicción y un alto nivel de servicio al cliente.\r\n Transmitir conceptos y significados correctos entre el hablante y la persona con dominio limitado de inglés (LEP).\r\n Gramática correcta, claridad y tonos adecuados entre ambos idiomas.\r\n Experiencia en seguir las indicaciones del hablante, intervenir profesionalmente cuando se necesite aclaración y manejar el flujo de una conversación.\r\n Evitar conversaciones paralelas con la persona LEP y abstenerse de entrar en desacuerdos con el cliente o la persona LEP.\r\n Cumplimiento de las normas éticas y estándares aplicables.\r\n Experiencia en interpretación para agencias gubernamentales.\r\n REQUISITOS MÍNIMOS:\r\n Al menos un (1) año de experiencia en interpretación consecutiva o simultánea por teléfono\r\n Dos (2) referencias profesionales que puedan avalar su trabajo como intérprete consecutivo o simultáneo por teléfono\r\n Edad mínima: Debe tener 18 años o más \r\n Educación mínima: Debe poseer diploma de escuela secundaria\r\n Debe residir dentro de Estados Unidos o sus territorios \r\n Dominio completo del inglés y dominio nativo o cercano al nativo demostrado en el idioma de destino\r\n Ser capaz de proporcionar al menos una de las siguientes acreditaciones:\r\n Asociación Americana de Traductores (ATA)\r\n Capacitación o acreditación a través de una institución de educación superior\r\n REQUISITOS DE SEGURIDAD:\r\n\r\n Los solicitantes pueden estar sujetos a una verificación de antecedentes federales.\r\n HABILIDADES DESEADAS:\r\n Experiencia trabajando con agencias del Departamento de Seguridad Nacional (DHS) como USCIS, CBP, FEMA, etc. \r\n ","price":"Salario negociable","unit":"per 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Se espera flexibilidad para trabajar algunas noches y fines de semana. Los gastos razonables de viaje están cubiertos y el kilometraje se reembolsa según la tasa del IRS.\r\nOfrecemos horario laboral flexible, compensación competitiva, plan 401k y la oportunidad de desempeñar un papel directo en la protección y expansión de la Segunda Enmienda en Minnesota.\r\n  \r\nFunciones específicas\r\n \r\nServicio y cumplimiento al miembro\r\n·       Responder y resolver solicitudes de servicio de miembros.\r\n·       Garantizar la entrega oportuna de materiales de membresía, renovaciones y artículos de cumplimiento.\r\n·       Comprometer a los miembros mediante comunicaciones, encuestas y actividades de alcance.\r\n\r\nCompromiso y supervisión de voluntarios\r\n·       Reclutar, capacitar y liderar voluntarios para apoyar las actividades del Caucus.\r\n·       Supervisar y coordinar voluntarios en eventos, asegurando que estén bien preparados y sean efectivos.\r\n\r\nGestión de eventos\r\n·       Planificar, coordinar y gestionar eventos en todo Minnesota, incluyendo reuniones de compromiso de miembros, eventos de promoción y oportunidades de alcance comunitario.\r\n·       Proporcionar apoyo logístico y operativo para eventos, incluyendo liderazgo en el lugar.\r\n\r\nCrecimiento y retención de membresía\r\n·       Desarrollar y convertir prospectos de membresía y donantes mediante eventos y campañas.\r\n·       Trabajar para retener y actualizar anualmente a los miembros.\r\n\r\nApoyo a alianzas comerciales\r\n·       Ayudar en la reclutación y compromiso de socios de alianzas comerciales.\r\n·       Asegurar que los socios actuales permanezcan activos y satisfechos.\r\n\r\nActividades políticas y de promoción\r\n·       Apoyar actividades durante la temporada de campañas.\r\n·       Registrar y contabilizar horas políticas conforme a los requisitos de informe.\r\n\r\nOperaciones y cumplimiento\r\n·       Seguir protocolos de manejo de efectivo y seguridad.\r\n·       Apoyar operaciones organizacionales y tareas administrativas según sea necesario.\r\n\r\nOtras funciones asignadas\r\n·       Brindar asistencia flexible según las necesidades operativas y de compromiso de la organización.\r\n\r\nUbicación y horario de trabajo\r\n·      Principalmente remoto con viajes regulares a eventos en todo el estado y trabajo ocasional en nuestra oficina de Shoreview.\r\n·      Requiere disponibilidad en noches y fines de semana según sea necesario.\r\n·      El puesto puede estructurarse a tiempo parcial (20+ horas) o a tiempo completo (hasta 40 horas).\r\nRequisitos\r\nPor qué le adoraremos\r\n Usted es un solucionador de problemas seguro que prospera en un entorno rápido y centrado en lo político.\r\n Puede movilizar, supervisar y gestionar voluntarios de manera eficaz.\r\n Es detallista y confiable al gestionar eventos y tareas operativas.\r\n Se siente cómodo usando herramientas virtuales de colaboración (Zoom, Slack, Asana, Help Scout, etc.) para mantener los proyectos en movimiento.\r\n Es un firme partidario de la Segunda Enmienda y de la misión del Caucus.\r\n Le gusta un entorno de trabajo rápido y centrado en lo político\r\n Mantiene altos estándares para sus entregas y productos de trabajo\r\n Está impulsado por la misión y motivado para entregar resultados de alta calidad con mínima supervisión.\r\n Beneficios\r\n Entorno de trabajo flexible y principalmente remoto\r\n Plan 401k con coincidencia\r\n Vacaciones, días de enfermedad y días festivos públicos\r\n Capacitación y desarrollo\r\n ","price":"Salario negociable","unit":"per year","currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758814121000","seoName":"manager-engagement-and-operations","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-minnesota/cate-cust-service-facing/manager-engagement-and-operations-6384820751360312/","localIds":"470","cateId":null,"tid":null,"logParams":{"tid":"43679d78-9e6b-48f4-9608-5529cc1c8980","sid":"7c6d936c-a3f0-4fc1-980a-40e89caa8163"},"attrParams":{"summary":null,"highLight":["Liderar los esfuerzos de compromiso de miembros","Gestionar eventos y voluntarios","Apoyar actividades de promoción política"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Shoreview,Minnesota","unit":null}]},"addDate":1758814121199,"categoryName":"Servicio al Cliente - 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Durante más de 70 años, la comunidad de MSS ha ayudado a personas con discapacidades en el área de las Ciudades Gemelas a vivir sus vidas con dignidad, propósito y alegría. Si sientes que estás llamado a servir a otras personas de una manera profundamente significativa, y si estás cansado de tener trabajos que no aprovechan tu potencial, ¡MSS quiere saber de ti! \nTodo lo que necesitamos para comenzar tu solicitud es tu nombre, dirección de correo electrónico y número de teléfono. Recibirás respuesta de una persona real de inmediato. MSS da la bienvenida con entusiasmo a miembros del equipo de todos los orígenes culturales y étnicos, todas las identidades sexuales y de género, y todas las edades y capacidades.\n\nCÓMO ES ESTE TRABAJO \n Horarios fiables entre semana. Los centros de MSS están abiertos de lunes a viernes, de 7:30 a.m. a 4:00 p.m. No se requieren turnos nocturnos ni fines de semana. \n Trabajo significativo que importa. Como Coordinador de Servicios, trabajarás con un equipo cercano para diseñar e implementar programas divertidos, significativos y gratificantes para las personas a las que servimos. \n Atención directa. Todos nuestros puestos incluyen un componente de atención directa. Ayudarás a algunas personas con actividades diarias como almorzar, tomar medicamentos e ir al baño. \n\nREQUISITOS \nPOR QUÉ CUMPLES LOS REQUISITOS \n Eres una persona solidaria. Eres paciente y alentador con personas que tienen necesidades diferentes. Crees que todos merecen tener una buena vida, sin importar los desafíos que enfrenten. \n Tienes experiencia. Cumples con los requisitos de Minnesota como Coordinador Designado según la norma 245D. Entiendes la complejidad de los servicios para personas con discapacidad y te apasiona servir bien a tus clientes. \n Eres seguro. Eres confiable, tienes la cabeza fría y te tomas en serio la seguridad de las personas. 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Esta es una oportunidad completamente remota con Guidant Financial, disponible en estados seleccionados de EE. UU.: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO. \nCompensación: $20 por hora, equivalente a un salario anual de $41.600. \n¿Te apasiona brindar un soporte excepcional a los clientes y ayudar a que los pequeños negocios crezcan? ¡En Guidant Financial creemos en empoderar a emprendedores y a nuestros miembros del equipo! Ya hemos ayudado a lanzar más de 20.000 empresas y a crear casi 100.000 empleos mediante soluciones innovadoras de financiamiento. ¡Ahora queremos que tú formes parte de este emocionante viaje!\n\nNuestros valores fundamentales \n**Adaptabilidad**: Acepta el cambio y ayuda a otros a crecer en el proceso. \n**Conexión**: Construye relaciones, apoya a los demás y crece juntos. \n**Excelencia**: Sal de tu zona de confort para mejorar y satisfacer tu curiosidad.\n\nTu rol como especialista de soporte en experiencia del cliente \nEl especialista de soporte en experiencia del cliente desempeña un papel fundamental al apoyar a propietarios de pequeñas empresas en la administración de sus planes 401(k). Este dinámico puesto implica responder preguntas, guiar a los clientes a través de la firma electrónica de los formularios anuales 5500 y mantenerlos informados sobre cualquier documento pendiente. Tendrás una comunicación intensiva con clientes mediante llamadas y correos electrónicos, y colaborarás eficazmente con tus compañeros del departamento de Servicios de Administración 401(k) para ofrecer un servicio excepcional.\n\nLo que harás \nResponder consultas de clientes de forma oportuna y eficaz dentro de los plazos establecidos. \nCrear una base sólida de conocimientos sobre planes 401(k) y familiarizarte con el proceso de presentación del formulario 5500. \nCumplir consistentemente con los Acuerdos de Nivel de Servicio (SLA) del departamento para llamadas en vivo, mensajes de voz, interacciones por correo electrónico y Puntuaciones Net Promoter (NPS). \nGuiar a los clientes a través de diversos procesos y sistemas para asegurar que completen con éxito sus presentaciones anuales. \nMantener y actualizar los registros de clientes en nuestro sistema de gestión de relaciones con clientes (CRM). \nSubir con precisión los estados de gestión de inversiones a las cuentas correspondientes. \nEvaluar rápidamente las cuentas para identificar documentación pendiente y comunicar la información necesaria a los clientes. \nRealizar llamadas proactivas de recordatorio a los clientes sobre la devolución de información requerida, la finalización de sus informes anuales y la resolución de enmiendas pendientes. \nParticipar en capacitación y desarrollo continuo con el objetivo de convertirte en un experto en planes 401(k). \nBrindar un soporte excepcional a los clientes en diversas situaciones, demostrando una verdadera pasión por ofrecer una experiencia sobresaliente.\n\nResponsabilidades adicionales \nUtilizar software de firma electrónica para entregar documentos a los clientes. \nAyudar a los especialistas de cuentas con sus tareas cuando sea necesario. \nDesempeñar un papel clave en iniciativas del equipo y del departamento. \nRealizar tareas adicionales según sea necesario.\n\nRequisitos \nAtributos \nMentalidad de crecimiento: Deseo de aprender y mejorar continuamente. \nAdaptabilidad: Comodidad ante la incertidumbre y capacidad para manejar situaciones estresantes con calma. \nHabilidades para relaciones con clientes: Habilidad para desescalar conflictos y hacer que los clientes se sientan valorados. \nComunicación proactiva: Disposición para abordar problemas directa y rápidamente. \nResiliencia: Preparado para enfrentar desafíos directamente, incluso en entornos menos estructurados. \nAprendizaje rápido: Capacidad para comenzar de inmediato, aprender rápidamente y encontrar respuestas de forma independiente.\n\nHabilidades y competencias \n1-2 años de experiencia en servicio al cliente o roles de soporte a clientes. \nFuertes habilidades de comunicación verbal y escrita. \nDominio del uso de software CRM y la suite Microsoft Office. \nCapacidad para manejar múltiples tareas y gestionar eficazmente el tiempo. \nGran atención al detalle y habilidades para resolver problemas. \nExperiencia en la industria financiera es un plus.\n\nRequisitos para trabajar desde casa \nUn espacio de trabajo designado (oficina en casa). \nConexión a internet de alta velocidad.\n\n¡Prepárate para marcar la diferencia en la vida de los propietarios de pequeñas empresas mientras disfrutas de una carrera satisfactoria en Guidant Financial!\n\nBeneficios \nNuestra gente es clave para el éxito: Trabaja con un equipo de personas inteligentes, creativas, divertidas y altamente motivadas. \nCuando tú creces, nosotros crecemos: Continúa aprendiendo con capacitación continua, trazado de carrera y líderes de apoyo. Durante los últimos cuatro años, Guidant ha promovido a más del 30 % de nuestra organización a nuevos y emocionantes puestos. \nBienestar: Excelentes beneficios y ventajas, incluida cobertura médica completa (con opción gratuita de prima), salario competitivo, licencia remunerada por maternidad/paternidad y una generosa coincidencia en el plan 401(k). Desconéctate con 3 semanas de tiempo libre pagado y 11 días festivos pagados. \nArreglos de trabajo flexibles: Trabaja desde la comodidad de tu oficina en casa. Trabajamos con emprendedores todos los días; queremos que tengas autonomía en tu estructura de trabajo con equipo proporcionado por la empresa. \nCultura increíble: Forma parte de la galardonada cultura de Guidant y disfruta de experiencias como tomar café con líderes sénior o marcar un hit siendo parte de nuestros eventos deportivos empresariales. \nEmpoderamiento de equidad e inclusión: Forma parte de un entorno de trabajo inclusivo que da a los empleados voz para expresarse, ser escuchados y recibir apoyo.\n\nEsta es una oportunidad completamente remota y permanente para trabajar desde casa con una empresa en crecimiento y estable, disponible en estados seleccionados de EE. 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