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No somos solo otra agencia. Nuestro equipo está dividido en Servicio al Cliente y Ventas de Allstate, brindándote el apoyo y la estructura que necesitas para prosperar. Somos una agencia dinámica y enérgica, reconocida por la excelencia, el crecimiento y los resultados.\r\n\r\n✅ REQUISITOS OBLIGATORIOS (no negociables):\r\nLicencia activa de P&C (Licencia de vida es un plus)\r\nExperiencia previa en seguros preferida \r\n\r\n💼 Detalles del puesto:\r\nTiempo completo, posibilidad de trabajo presencial/teletrabajo (según tu ubicación y ajuste)\r\nServicio al cliente, cambios de póliza, revisiones de póliza, pagos, oportunidades de venta cruzada\r\nPago competitivo + incentivos\r\nCultura de apoyo y orientada al equipo\r\n\r\nHabilidades deseables:\r\nBilingüe (inglés/español)\r\nGran capacidad de multitarea y seguimiento\r\nActitud positiva, centrada en el cliente\r\nOrganizado, receptivo a la formación y orientado a resultados\r\n\r\n📍 Ubicación: Rochester/Clawson, MI\r\n💌 Para postularse: Envíe su currículum y una breve presentación a carolyntack@allstate.com\r\n\r\n¡Conéctese con nosotros si cumple con los requisitos anteriores y está listo para crecer con un equipo de seguros de alto rendimiento! Si está listo para marcar la diferencia y llevar su carrera al siguiente nivel, ¡nos encantaría saber de usted!\r\n\r\nTrabaja duro. Recibe pago. Marca la diferencia.\r\n\r\nwww.allstate.com/carolyntackwest\r\nRequirements\r\nLicencia activa de MI P&C\r\nExperiencia previa en seguros P&C\r\nBenefits\r\nPago competitivo + incentivos","price":"Salario negociable","unit":"per year","currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758810509000","seoName":"allstate-customer-service-sales-representative","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-michigan/cate-cust-service-facing/allstate-customer-service-sales-representative-6384774516608112/","localIds":"10812","cateId":null,"tid":null,"logParams":{"tid":"471b007b-7b85-4f59-80a3-dbe916e3c0a0","sid":"38c56b83-2762-42a9-a3fd-4fe4ad183df8"},"attrParams":{"summary":null,"highLight":["Licencia activa de P&C requerida","Pago competitivo + incentivos","Bilingüe (inglés/español) preferido"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Clawson,Michigan","unit":null}]},"addDate":1758810509110,"categoryName":"Servicio al Cliente - Atención al Público","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4071","location":"Michigan, USA","infoId":"6339355115507512","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"Especialista en Soporte de Experiencia del Cliente","content":"¡Únete a nuestro equipo! Esta es una oportunidad completamente remota con Guidant Financial, disponible en estados seleccionados de EE. UU.: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO. \nCompensación: $20 por hora, equivalente a un salario anual de $41,600. \n¿Te apasiona brindar un excelente soporte a los clientes y ayudar a las pequeñas empresas a crecer? ¡En Guidant Financial creemos en empoderar tanto a emprendedores como a nuestros miembros del equipo! Hemos ayudado a lanzar más de 20,000 empresas y creado casi 100,000 empleos al ofrecer soluciones innovadoras de financiamiento. ¡Ahora queremos que tú formes parte de este emocionante camino!\n\nNuestros Valores Fundamentales \n**Adaptabilidad**: Acepta el cambio y ayuda a otros a crecer en el proceso. \n**Conexión**: Crea relaciones, apoya a los demás y crece junto con ellos. \n**Excelencia**: Sal de tu zona de confort para mejorar y satisfacer tu curiosidad. \n\nTu Rol como Especialista de Soporte en Experiencia del Cliente \nEl Especialista de Soporte en Experiencia del Cliente desempeña un papel fundamental al apoyar a propietarios de pequeñas empresas en la administración de sus planes 401(k). Este dinámico puesto implica responder preguntas, guiar a los clientes en la firma electrónica de los formularios anuales 5500 y mantenerlos informados sobre cualquier documento pendiente. Te comunicarás con clientes en gran volumen mediante llamadas y correos electrónicos, y colaborarás eficazmente con tus compañeros del departamento de Servicios de Administración 401(k) para ofrecer un servicio excepcional.\n\nLo que harás \nResponder consultas de los clientes de forma oportuna y eficaz dentro de los plazos establecidos. \nCrear una base sólida de conocimientos sobre planes 401(k) y familiarizarte con el proceso de presentación del formulario 5500. \nCumplir consistentemente con los Acuerdos de Nivel de Servicio (SLA) del departamento para llamadas en vivo, mensajes de voz, interacciones por correo electrónico y puntajes Net Promoter Score (NPS). \nGuiar a los clientes a través de diversos procesos y sistemas para asegurar que completen con éxito sus presentaciones anuales. \nMantener y actualizar los registros de los clientes en nuestro sistema de gestión de relaciones con clientes (CRM). \nSubir con precisión los estados de gestión de inversiones a las cuentas correspondientes. \nEvaluar rápidamente las cuentas para identificar documentación pendiente y comunicar la información necesaria a los clientes. \nRealizar llamadas proactivas de recordatorio a los clientes sobre la devolución de información requerida, la finalización de sus informes anuales y la resolución de enmiendas pendientes. \nParticipar en capacitaciones y desarrollo continuo con el objetivo de convertirte en un experto en planes 401(k). \nBrindar un soporte excepcional a los clientes en diversas situaciones, demostrando una verdadera pasión por ofrecer una experiencia sobresaliente.\n\nResponsabilidades adicionales \nUtilizar software de firma electrónica para entregar documentos a los clientes. \nAyudar a los Especialistas de Cuenta con sus tareas cuando sea necesario. \nDesempeñar un papel clave en iniciativas del equipo y del departamento. \nRealizar tareas adicionales según sea necesario.\n\nRequisitos \nCaracterísticas \nMentalidad de crecimiento: Deseo de aprender y mejorar continuamente. \nAdaptabilidad: Comodidad ante la incertidumbre y capacidad para manejar situaciones estresantes con calma. \nHabilidades en relaciones con clientes: Habilidad para desescalar conflictos y hacer que los clientes se sientan valorados. \nComunicación proactiva: Disposición para abordar problemas directa y rápidamente. \nResiliencia: Preparado para enfrentar desafíos de frente, incluso en entornos menos estructurados. \nAprendizaje rápido: Capacidad para comenzar de inmediato, aprender rápidamente y encontrar respuestas de forma independiente.\n\nHabilidades y competencias \n1-2 años de experiencia en servicio al cliente o roles de soporte a clientes. \nFuertes habilidades de comunicación verbal y escrita. \nDominio en el uso de software CRM y la suite de Microsoft Office. \nCapacidad para manejar múltiples tareas y gestionar eficazmente el tiempo. \nGran atención al detalle y habilidades para resolver problemas. \nExperiencia en la industria financiera es un plus.\n\nRequisitos para trabajar desde casa \nUn espacio de trabajo designado (oficina en casa). \nConexión a internet de alta velocidad. \n¡Prepárate para marcar la diferencia en la vida de los propietarios de pequeñas empresas mientras disfrutas de una carrera satisfactoria en Guidant Financial!\n\nBeneficios \nNuestra gente es clave para el éxito: Trabaja con un equipo de personas inteligentes, creativas, divertidas y altamente motivadas. \nCuando tú creces, nosotros crecemos: Continúa aprendiendo con capacitaciones continuas, trazado de carrera y líderes de apoyo. Durante los últimos cuatro años, Guidant ha promovido a más del 30% de nuestra organización a roles nuevos y emocionantes. \nBienestar: Excelentes beneficios y ventajas, incluyendo cobertura médica completa (con opción gratuita de prima), salario competitivo, licencia remunerada por maternidad/paternidad y un generoso plan de coincidencia en 401(k). Desconéctate con 3 semanas de tiempo libre pagado y 11 días festivos pagados. \nArreglos de trabajo flexibles: Trabaja desde la comodidad de tu oficina en casa. Trabajamos con emprendedores todos los días; queremos que tengas autonomía dentro de tu estructura de trabajo con equipos proporcionados por la empresa. \nCultura increíble: Forma parte de la galardonada cultura de Guidant y ten la oportunidad de conectar tomando un café con líderes sénior o dar un jonrón participando en nuestros eventos deportivos corporativos. \nEquidad e inclusión que empodera: Forma parte de un entorno de trabajo inclusivo que da a los empleados una voz para expresarse, ser escuchados y sentirse apoyados.\n\nEsta es una oportunidad completamente remota y permanente para trabajar desde casa en una empresa en crecimiento y estable, disponible en estados seleccionados de EE. UU.: AZ, FL, GA, ID, KS, LA, MI, MN, NC, NE, TX, UT, VA, MO. \nCompensación: $20 por hora, equivalente a un salario anual de $41,600.","price":"$20","unit":null,"currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1755262118000","seoName":"client-experience-support-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-michigan/cate-cust-service-facing/client-experience-support-specialist-6339355115507512/","localIds":"23","cateId":null,"tid":null,"logParams":{"tid":"2a6b7d1b-391f-48dc-973b-711caf2a5f04","sid":"38c56b83-2762-42a9-a3fd-4fe4ad183df8"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Remoto","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Lake Michigan Beach,Michigan","unit":null}]},"addDate":1755262118399,"categoryName":"Servicio al Cliente - Atención al Público","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4071","location":"Romeo, MI, USA","infoId":"6339348185152112","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"Representante de Servicio al Cliente / Despachador","content":"REPARTIDOR/REPRESENTANTE DE SERVICIO AL CLIENTE \nRomeo, MI \n\nFundada en 1997, Metro Electric Engineering Technologies es una empresa eléctrica familiar dedicada a servicios de construcción eléctrica en el sur de Michigan para industrias comerciales e industriales, además de trabajos de servicio en comunidades residenciales. Metro Electric se enorgullece de emplear personas de alta calidad. Nuestro equipo ofrece mano de obra calificada con servicios excepcionales, honestidad e integridad. \n\nEstamos buscando un Repartidor/Representante de Servicio al Cliente que apoye las operaciones diarias de la empresa programando y enviando técnicos a llamadas de servicio de manera eficiente. Este puesto requiere que el repartidor piense críticamente para asegurarse de asignar al técnico más adecuado para cada llamada. \n\nLo que ofrecemos \nSalario competitivo: $25.00 - $26.00/hora \nHorario: 7:30 a.m. - 4:00 p.m., lunes a viernes \nSeguro médico, dental y de visión \nPlan de jubilación de la empresa \nVacaciones pagadas \nDías festivos pagados \nOportunidades de crecimiento \n¡Cultura de equipo increíble! \n\nEn Metro Electric, ¡te tratamos como a un miembro de la familia! Somos una empresa familiar y tratamos a cada empleado como tal. Hemos construido nuestra empresa basándonos en el trabajo en equipo, el respeto y el crecimiento personal. Queremos que todos nuestros empleados sean felices y exitosos, por lo que mostramos un interés genuino por cada persona de nuestro equipo y nos esforzamos por ayudarles a alcanzar sus metas personales y profesionales. ¿Estás listo para unirte a la familia Metro Electric? ¡Postúlate hoy! \n\nSomos un empleador que ofrece igualdad de oportunidades. \nTodos los candidatos calificados recibirán consideración para empleo sin importar raza, color, religión, género, identidad o expresión de género, orientación sexual, origen nacional, genética, discapacidad, edad o condición de veterano. \n\nRequisitos \n\n- 2 o más años de experiencia en servicios domésticos (electricidad, fontanería, HVAC, ventanas, puertas, etc.) \n- Personalidad profesional y orientada al cliente \n- Experiencia con Service Titan deseable, no obligatoria \n- Iniciativa propia, confiabilidad, etc. \n- Comunicación profesional (escrita y verbal) \n- Excelentes habilidades de comunicación interpersonal a nivel profesional y técnico \n- Capacidad para trabajar de forma independiente y en equipo \n- Buena capacidad de juicio y habilidad para tomar decisiones rápidamente \n- Conocimientos sólidos de Microsoft Excel, Word y PowerPoint \n- Debe ser un pensador crítico – Buenas habilidades de redacción en inglés \n- Buenas prácticas de atención telefónica y conocimiento funcional de sistemas de correo electrónico \n- Capacidad para leer mapas y conocimiento del área de servicio \n- Capacidad para desarrollar herramientas que generen eficiencia dentro del departamento \n- Diploma de escuela secundaria o equivalente \n\nLo que harás \n\n- El repartidor reporta al Gerente de Operaciones. \n- Asignar todas las llamadas de servicio para garantizar la máxima eficiencia en la programación sin comprometer la satisfacción del cliente. \n- Gestionar el tablero de reparto para mantener al personal de campo activo y generando ingresos. Hacer todos los esfuerzos posibles para compactar eficazmente la programación y maximizar la productividad. \n- Mantener el tablero de reparto lleno con trabajos programados. Notificar al gerente de operaciones si la programación no está completa después de todos los intentos realizados. \n- Notificar a los clientes con anticipación, sin excepción, si el técnico no llegará a su hogar dentro del horario programado, y reprogramar a una hora conveniente para el cliente. Esta es responsabilidad del repartidor, no del operador de llamadas. \n- Compartir la responsabilidad de asegurar que todos los técnicos lleguen a sus citas designadas A TIEMPO. \n- Monitorear y responder a los técnicos en el tablero de reparto de Service Titan de manera oportuna. \n- Llamadas de confirmación: confirmar todas las citas con los clientes y realizar cambios según sea necesario. \n- Atender llamadas telefónicas según sea necesario (según la secuencia dada por el gerente de operaciones). \n- Asegurarse de que los técnicos tengan toda la información y documentación necesaria para las llamadas de servicio/generadores. \n- Recopilar la documentación de servicio de los técnicos después de cada llamada, asegurarse de que todos los pagos y documentos requeridos se hayan subido o completado. Entregar un informe diario al Gerente de Operaciones con los elementos pendientes. \n- Realizar llamadas de satisfacción diarias/semanales, incluyendo, entre otras, servicios residenciales, reparaciones de generadores, mantenimientos (clientes nuevos) e instalaciones. \n- Monitorear el correo de servicio (service@metroelect.com) y el sistema Fleet para detectar generadores en funcionamiento, desconectados y/o códigos de error. 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