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No estamos hablando de chatbots ni de automatización básica. Estamos desplegando sistemas de IA agente que pueden manejar de forma autónoma flujos de trabajo operativos complejos a una escala sin precedentes.\r\nEste puesto te coloca en el centro de esa transformación. Serás la primera contratación en un nuevo rol de Éxito del Cliente para ayudar a demostrar un modelo de negocio revolucionario, mientras actúas como interlocutor clave del equipo de producto para mejorar y perfeccionar el producto. Si tienes éxito, este rol se convertirá en el modelo para escalarlo a través de nuestra cartera.\r\nAdvertencia justa: este no es un rol tradicional de éxito del cliente. Entrarás en un puesto de Éxito del Cliente, pero desempeñarás esa función centrándote en informar sobre el producto que hemos construido para dicha función. Básicamente, serás un híbrido entre especialista de producto actuando como CSM para comprender mejor lo que necesitan del producto. Si necesitas estructura y previsibilidad, este no es tu puesto. Si quieres demostrar que puedes operar en la intersección entre IA, gestión de productos y operaciones empresariales, esta es tu oportunidad.\r\n\r\nLo que Realmente Harás\r\nColaboración con IA y Excelencia Operacional (40%)\r\n Colaborar con nuestro sistema de agentes de IA propietario para gestionar carteras de cuentas a una escala sin precedentes (10 veces el estándar de la industria)\r\n Supervisar el rendimiento de la IA e intervenir en casos que requieran juicio humano\r\n Optimizar flujos de trabajo entre sistemas de IA y puntos de contacto humano para lograr la máxima eficiencia\r\n Crear procesos que aún no existen; elaborar el manual sobre la marcha\r\n \r\nCrecimiento Estratégico de Cuentas (40%)\r\n Gestionar una cartera de cuentas de varios millones de dólares\r\n Centrarte en el fortalecimiento proactivo de relaciones y oportunidades de expansión\r\n Viajar para reunirte personalmente con clientes (más del 50% de viajes)\r\n Determinar qué funcionalidades de IA necesita un CSM para equilibrar el soporte operativo de cuentas con esfuerzos estratégicos de gestión y crecimiento\r\n Utilizar datos para identificar oportunidades de crecimiento dentro de cuentas existentes\r\n \r\nDesarrollo de Producto y Procesos (30%)\r\n Proporcionar retroalimentación para mejorar el rendimiento del sistema de IA\r\n Documentar enfoques exitosos para su replicación en toda la empresa\r\n Ayudar a diseñar la experiencia del cliente para un modelo de servicio centrado en IA\r\n Contribuir a la hoja de ruta del producto basándote en necesidades reales de los clientes y capacidades de la IA\r\n \r\nSobre la Empresa de la Cartera\r\nEste puesto es con una de las empresas de la cartera de Fieldcrest: un líder del mercado en externalización de procesos empresariales que está experimentando una transformación completa mediante IA. La empresa:\r\n Atiende a clientes institucionales con necesidades operativas complejas\r\n Tiene acceso exclusivo a capacidades de IA de vanguardia\r\n Está posicionada para redefinir toda su industria a través del modelo Servicio-como-Software\r\n Requisitos\r\nQuién Destaca en Este Rol\r\nImprescindibles:\r\n 2-4 años en éxito del cliente, gestión de cuentas o roles relacionados\r\n Experiencia previa en gestión de productos, analista de negocios o roles de operaciones de producto\r\n Experiencia con plataformas SaaS, herramientas de automatización o servicios habilitados por tecnología\r\n Historial de superar objetivos mediante la optimización de procesos\r\n Comodidad con datos, métricas y enfoques sistemáticos para el crecimiento\r\n Comodidad con viajes regionales extensos (dentro de distancia manejable) para reuniones con clientes\r\n Entusiasmo genuino por la IA y su potencial para transformar operaciones empresariales\r\n \r\nCapacidades Clave:\r\n Pensamiento sistémico: capaz de ver cómo acciones individuales se escalan a través del modelo de negocio\r\n Comodidad con la ambigüedad: este rol literalmente aún no existe; tú lo definirás\r\n Toma de decisiones basada en datos: utiliza métricas para optimizar tanto el rendimiento de la IA como los resultados de las cuentas\r\n Construcción de relaciones: aún se necesitan habilidades fundamentales de relación para momentos estratégicos de alto contacto\r\n Agilidad de aprendizaje: las herramientas y flujos de trabajo de IA evolucionarán rápidamente; tú necesitas evolucionar con ellos\r\n \r\nDestacarás aquí si:\r\n Te entusiasma la idea de trabajar junto a sistemas agentes para lograr niveles de eficiencia antes imposibles\r\n Quieres demostrar que puedes operar en la intersección entre IA y negocios\r\n Tienes hambre de crecimiento profesional rápido y estás dispuesto a ganártelo con resultados\r\n Ves esto como tu entrada a roles en IA/producto en los próximos 12-24 meses\r\n Prefieres crear nuevos procesos en lugar de seguir manuales existentes\r\n Te entusiasma ser la primera persona en demostrar que este modelo funciona\r\n \r\nQuién no debería aplicar:\r\n Buscas un rol tradicional de éxito del cliente con procesos establecidos\r\n Te sientes incómodo con la tecnología o escéptico sobre las capacidades de la IA\r\n Necesitas mucha formación y apoyo constante para tener éxito\r\n Prefieres trabajos de soporte reactivo antes que el crecimiento proactivo de cuentas\r\n No estás dispuesto a ponerte manos a la obra y hacer lo que sea necesario para ganar\r\n \r\nCómo se Ve el Éxito\r\n 30 días: Entiendes los sistemas de IA, la cartera de cuentas y las métricas de éxito\r\n 90 días: Estás alcanzando consistentemente los objetivos de eficiencia y creciendo tus cuentas asignadas\r\n 6 meses: Eres el modelo de cómo debería funcionar este rol en toda la empresa\r\n 12 meses: Estás listo para liderar un equipo o avanzar a un rol mayor en producto u operaciones empresariales\r\n Beneficios\r\n\r\nPor Qué Este Rol es Especial\r\nEste es un campo de prueba de 2-3 años con una clara vía hacia una aceleración profesional significativa:\r\n Responsabilidad real: Serás responsable de millones de dólares en cuentas de clientes\r\n Experiencia en IA: Obtendrás experiencia práctica con sistemas de IA empresarial antes de que se vuelvan mainstream\r\n Trayectoria de liderazgo: Un desempeño exitoso te posicionará para crecer con la empresa hacia roles de liderazgo en producto u operaciones\r\n Exposición a la cartera: Acceso a otras empresas de Fieldcrest y oportunidades de aprendizaje\r\n \r\nCompensación\r\nIngresos Objetivo: Más de $100,000\r\nBono por desempeño\r\nPosibilidad de opciones de acciones\r\nPotencial de promoción rápida\r\n \r\nUna Nota del Fundador\r\nBusco a alguien a quien le entusiasme la frase \"eso nunca se ha hecho antes\". 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