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Un candidato destacado demostrará excelentes habilidades de comunicación y facilidad para trabajar con números.\r\n\r\nResponsabilidades del Representante de Cuenta:\r\nGestión de Relaciones con Clientes\r\n Actuar como enlace dedicado para clientes activos durante todo el ciclo de vida de su caso o relación contractual.\r\n Construir y mantener relaciones sólidas con los clientes ofreciendo apoyo, soluciones y actualizaciones oportunas.\r\n Realizar revisiones programadas para evaluar la satisfacción del cliente y abordar proactivamente sus inquietudes.\r\n Reunirse con los clientes en etapas determinadas de su caso, como mediaciones, declaraciones juradas, arbitrajes y juicios, para garantizar transparencia, preparación y comprensión tanto de las expectativas legales como financieras.\r\n Mantener una comunicación intensiva con los clientes utilizando múltiples canales, incluyendo verbales (llamadas y reuniones), escritos (correos electrónicos, cartas) y mensajes de texto, mediante plataformas como Clio, portales para clientes y herramientas de mensajería segura.\r\n \r\nSupervisión de Cuentas y Comunicación\r\n Supervisar todas las cuentas de clientes asignadas para garantizar que la prestación de servicios legales esté en curso.\r\n Mantener y actualizar la información financiera y los hitos del caso en diversas plataformas, incluyendo Clio, Google Sheets y sistemas internos.\r\n Asegurar la documentación precisa de todas las interacciones con los clientes en los sistemas de gestión de relaciones con clientes (CRM) y de gestión de casos.\r\n Mantener un alto nivel de compromiso con los clientes mediante una comunicación personalizada, actualizaciones sobre el estado del caso y celebraciones de hitos alcanzados.\r\n Requisitos\r\n\r\nRequisitos para Representante de Cuenta/Cobranzas (Departamento de Facturación):\r\n 2 o más años de experiencia en servicio al cliente, éxito del cliente o gestión de cuentas (preferiblemente con manejo de cobranzas/relaciones con clientes en entornos legales, financieros o de servicios profesionales)\r\n Excelentes habilidades verbales y escritas en plataformas telefónicas, de correo electrónico y de mensajes de texto\r\n Dominio de herramientas de CRM y productividad, incluyendo Clio, Google Sheets y plataformas internas de gestión de casos\r\n Demostrada capacidad para gestionar múltiples cuentas y priorizar eficazmente\r\n Dominio de Excel\r\n Beneficios\r\n\r\n 401(k)\r\n Seguro dental\r\n Seguro médico\r\n Seguro de vida\r\n Seguro de visión\r\n \r\nHorario:\r\n Turno de 8 horas\r\n Semana laboral de 40 horas \r\n Fines de semana según sea necesario\r\n ","price":"Salario negociable","unit":"per year","currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1756710694000","seoName":"account-receivable-collections-billing-specialist","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-houston/cate-audit-external/account-receivable-collections-billing-specialist-6349991468352112/","localIds":"82","cateId":null,"tid":null,"logParams":{"tid":"083c6209-9b5f-4220-985e-0f57b5feec9d","sid":"cca54494-39b4-40ce-b280-27aea259f866"},"attrParams":{"summary":null,"highLight":["Gestión de relaciones con clientes","Supervisar cuentas de clientes","Actualizar hitos financieros y legales"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null}]},"isFavorite":false},{"category":"4000,4001,4007","location":"Spring, TX 77373, USA","infoId":"6349981486656112","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Coordinador Bilingüe de Operaciones de Efectivo","content":"Dolphin Debit, una empresa de gestión completa de cajeros automáticos y subsidiaria propiedad total de Euronet Worldwide, ofrece una suite completa de servicios de gestión de cajeros automáticos, desde mantenimiento rutinario y monitoreo hasta gestión de efectivo y actualizaciones. 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