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Aunque no arreglarás computadoras ni manejarás tecnología directamente, serás quien mantenga todo en orden—asegurándote de que el técnico adecuado esté programado, el cliente esté informado y nada se quede sin resolver.\r\nPiensa en ello como ser un conserje para nuestros clientes y técnicos:\r\n Tú guías el día, coordinas horarios, respondes preguntas, transmites actualizaciones y manejas una docena de elementos en movimiento—sin perder nunca la calma.\r\nEste puesto es ideal para alguien que haya trabajado en hostelería, atención al cliente o programación médica, y que sepa lo que significa equilibrar grandes volúmenes de trabajo, cambios inesperados y clientes que necesitan sentirse bien atendidos.\r\nRecibirás formación en nuestros sistemas (como ConnectWise y N-able), pero lo que realmente necesitamos es tu confianza, claridad y compromiso para cumplir con cada tarea. 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En este puesto, serás fundamental en ambos aspectos—asegurando que nuestro equipo de servicio siga siendo eficaz mientras transmites confianza y cuidado a nuestros clientes.\r\nBeneficios\r\nBeneficios Laborales\r\nCreemos que el talento excepcional merece un apoyo excepcional. 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Está ubicado en el valle intacto de Huelo, justo fuera de Haiku. \nRecibimos a individuos, familias, parejas y grupos pequeños que vienen a relajarse y reconectarse con su ser interior. Hale Akua también es un importante proveedor de espacios para retiros, donde líderes de retiros de todo el mundo vienen a organizar sus programas. La propiedad cuenta con una granja orgánica que atrae interés y visitantes a nuestro lugar. \nTambién trabajarás con un contador preparando facturas para pagos. Darás la bienvenida a los huéspedes registrados y ofrecerás recorridos breves por la propiedad. A medida que vayas adquiriendo experiencia en nuestra oficina, se te ofrecerán más responsabilidades. \n\nAl contratar para este puesto, buscamos garantizar que el centro de retiros funcione bien y ofrezca una experiencia excelente a los huéspedes. Todos los empleados deben tener su propio automóvil con revisión técnica vigente y licencia de conducir actualizada. \n\nLas horas para este trabajo a tiempo completo son de lunes a viernes de 9:00 a 17:00. Las horas e incluso algunos días podrían variar para adaptarse a eventos en la propiedad. El trabajo comienza como un puesto de formación, en el que trabajarás con el resto del personal, y eventualmente pasarás a ser un miembro plenamente activo de nuestro equipo. \nBuscamos a alguien que haya participado al menos en algún retiro, y que por tanto tenga cierta comprensión del tipo de personas que asisten a estos retiros. \nTambién buscamos a alguien interesado en formarse en Comunicación Compasiva (NVC), un sistema de comunicación desarrollado por Marshall Rosenberg, PhD. (cnvc.org). La formación básica en este método se ofrece de vez en cuando y es importante participar en ella.\n\nEl ejecutivo de servicios al huésped en Hale Akua Garden Farm & Eco-Retreat Center se asegura de que los huéspedes reciban el mejor servicio posible durante su estancia. Proporcionas al huésped la habitación solicitada, atiendes sus necesidades y resuelves cualquier queja que puedan tener durante su visita.\n\nTus funciones y responsabilidades como ejecutivo de servicios al huésped incluyen: \nCompartir la responsabilidad de responder todas las llamadas entrantes, revisar y reenviar mensajes de voz, proporcionar detalles sobre nuestro centro de retiros, incluyendo habitaciones disponibles, precios e instalaciones, o derivar las llamadas al miembro del personal correspondiente. \nRevisar tus mensajes de Slack para conversaciones internas, incluyendo solicitudes de huéspedes, necesidades de mantenimiento, de limpieza o de jardinería. \nMonitorear tu correo laboral y el correo contact@ cada hora, responder consultas de huéspedes particulares y de retiros, líderes de retiros, proveedores, gerencia, TI y personal interno, y reenviar correos electrónicos a la persona adecuada cuando sea necesario. Archivar adecuadamente una vez completado. \nCompartir la responsabilidad de dar la bienvenida a los huéspedes a su llegada y durante su estancia. Responder preguntas de los huéspedes, derivar sus inquietudes al equipo o personal responsable y/o atender, registrar, resolver y reportar todas las quejas. \nCompartir la comunicación con los huéspedes antes, durante y después de su estancia por teléfono o correo electrónico. Realizar tareas de conserjería respondiendo cualquier pregunta sobre la propiedad o sobre Maui, y haciendo recomendaciones sobre actividades y restaurantes, etc. \nAprender y comprender las instalaciones de alojamiento y eventos de Hale Akua, y ser capaz de explicar claramente a los huéspedes de retiro cómo pueden aprovechar al máximo las comodidades de Hale Akua según sus necesidades específicas. \nSaber escuchar las necesidades del cliente y ser responsable de mantener un nivel constantemente alto de servicio al cliente según lo establecido por Hale Akua. \nCompartir la responsabilidad de gestionar diariamente todo el correo entrante y saliente, incluyendo revisar diariamente el apartado postal, recoger, cargar, descargar, almacenar y distribuir paquetes recibidos, enviar correo/paquetes para huéspedes y para Lori. \nCompartir la responsabilidad de realizar todas las funciones de entrada, incluyendo preparar la carpeta y las llaves, verificar los horarios de llegada por correo electrónico, actualizar en RG, comunicarse con el equipo (también entregar los registros posteriores al horario al personal nocturno y comunicarse con el huésped mediante el teléfono nocturno), comunicar las normas de la casa a los huéspedes al llegar, completar el proceso de registro de entrada, entregar pases de estacionamiento, entregar las llaves, programar recorridos por la granja y masajes, dar una orientación o recorrido por la propiedad, guardar el equipaje y ofrecer servicios e instalaciones adicionales siempre que sea posible. \nCompartir la responsabilidad de realizar todas las funciones de salida, incluyendo la devolución de las llaves de la habitación, cobrar pagos pendientes (como recorridos por la granja, noches adicionales, entradas tardías, etc.), solicitar comentarios en los formularios de comentarios de huéspedes y en línea en Google, Yelp y Trip Advisor, y entregar vales de regalo a los huéspedes (uno por huésped) por formularios completados. \nCompartir la responsabilidad de realizar todas las funciones contables necesarias en el sistema Retreat Guru PMS, incluyendo pero no limitado a agregar cargos en los estados de cuenta de los huéspedes, recibir pagos, mover transacciones y realizar la conciliación final para asegurar que los pagos finales sean correctos. \nCompartir la gestión de reservas para todas las habitaciones de membresía, incluyendo ofrecer habitaciones de membresía cuando sea apropiado y con la aprobación de Lori, enviar fotos y precios, tomar reservas, confirmar pagos mediante PayPal y registrarlos bajo las reservas de los huéspedes. \nAyudar al miembro del equipo de ventas de retiros con otras responsabilidades diarias, como recorridos grupales, cuando sea necesario o cuando el equipo de ventas no esté disponible. Responder cualquier pregunta que tengan sobre las instalaciones de alojamiento y eventos por teléfono o en persona. \nEnviar un informe diario de trabajo a tu supervisor por correo electrónico o Slack. Prepararte para todas las capacitaciones/reuniones en línea con 10 minutos de anticipación y asistir puntualmente. \nRegistrar un informe diario de trabajo en el software de registro proporcionado. Dedicar diez minutos diarios antes de salir para resaltar las tareas más importantes realizadas ese día y el tiempo empleado en ellas. \nParticipar en una reunión semanal con tu supervisor para repasar el trabajo realizado la semana anterior, el trabajo planeado para la semana siguiente y cualquier pregunta o inquietud que tengas. \nNegociar, contratar y coordinar eventos y talleres diarios, y realizar cualquier tarea requerida, incluyendo crear y ejecutar alquileres, bloqueos y programas en Retreat Guru, cobrar pagos e informar a los vecinos sobre el evento. \nGestionar todas las tareas de ventas en la granja, incluyendo recibir pagos mediante Venmo o efectivo, mantener la caja con cambio, abrir y cerrar la nevera, brindar asistencia al cliente, gestionar el inventario en colaboración con el equipo de la granja. Emitir tarjetas de descuento para compras en la granja, registrar las compras y explicar el sistema de recompensas. \nProgramar recorridos por la granja según la disponibilidad del personal, y gestionar citas de masajes para huéspedes que hayan reservado servicios adicionales al hacer su reserva, contactándolos por teléfono 5 días antes de su llegada. \nComunicar en el canal general las entradas de huéspedes, los huéspedes en la propiedad, las salidas de huéspedes y actualizar esto diariamente en el calendario de pizarra en la oficina. \nRevisar el informe de saldos pendientes una vez por semana y asegurar que todos los saldos adeudados sean cobrados. \nPreparar la carpeta de registro y las llaves, verificar los horarios de llegada por correo electrónico, actualizar en RG y comunicarse con el equipo.\n\nRequisitos \nREQUISITOS DEL PUESTO: \n• Excelentes habilidades de comunicación escrita y verbal. Habilidades avanzadas en relaciones interpersonales, incluyendo la capacidad de ver y valorar otros puntos de vista. \n• Persona detallista, altamente organizada, centrada en el cliente y con recursos, capaz de priorizar, resolver problemas y tomar la iniciativa. \n• Competente en el uso de Zoom, Slack, Outlook, Google Drive, MS Office (especialmente Excel y Word) y sistemas de interfaz web. \n• Capacidad para aprender rápidamente y adaptarse al sistema de gestión de propiedades Retreat Guru para la gestión diaria de retiros. \n• Capacidad para inspirar y motivar, así como para colaborar y construir relaciones estratégicas. \n• Demostrada capacidad para gestionar múltiples proyectos simultáneamente y cambiar de tarea según sea necesario, trabajando con y sin computadora cuando se requiera. \n\nBeneficios \n$22,50 por hora. Uso de la piscina de agua salada, jacuzzi y sauna después del horario de trabajo. También hay bonificaciones relacionadas con buen desempeño. Existen oportunidades para el personal que imparta sus propias clases en nuestra sala de yoga cuando no esté reservada por huéspedes.","price":"$22.5","unit":null,"currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1756092438000","seoName":"guest-service-executive-part-time","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-hawaii/cate-other28/guest-service-executive-part-time-6349983217190712/","localIds":"12","cateId":null,"tid":null,"logParams":{"tid":"b1ce38a2-02f5-45fc-8ea8-32e40a8f47fe","sid":"59ad5b7a-49ce-43f7-b9ba-b5ef599552f7"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Haiku-Pauwela,Hawaii","unit":null}]},"addDate":1756092438842,"categoryName":"Otro","postCode":null,"secondCateCode":"administration-office-support","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4027,4036","location":"Kailua-Kona, HI, USA","infoId":"6339348620774512","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"Coordinador de Operaciones de Campo","content":"Como Coordinador de Operaciones en Campo, apoyará a la oficina principal en la gestión de nuestras operaciones administrativas y de limpieza, brindando un servicio superior tanto a nuestros propietarios como a nuestros huéspedes.\n\nResponsabilidades:\n Supervisar el trabajo del personal de limpieza contratado independientemente en las unidades de alquiler, asegurando limpieza, cumplimiento y consistencia\n Informar y corregir rápidamente cualquier inconsistencia o problema de mantenimiento con precisión y eficacia para garantizar la satisfacción del huésped\n Verificar que se mantenga información precisa sobre el estado de las habitaciones y que se comunique adecuadamente\n Responder a los problemas de los huéspedes de forma rápida, eficiente y cortés\n Transmitir la información al personal correspondiente\n Registrar y entregar mensajes, paquetes y correo de manera oportuna y profesional\n Ayudar a gestionar el inventario de suministros de oficina y realizar pedidos\n Operar todos los aspectos del sistema informático de la oficina principal\n Mantener un sistema de archivos organizado y completo\n Asistir al Gerente de Campo en tareas operativas asignadas\n Cumplir con el compromiso de Grand Welcome con la hospitalidad\n Realizar otras tareas según las solicite la gerencia\n\nRequisitos:\n Diploma de escuela secundaria o equivalente\n Al menos dos (2) años de experiencia administrativa en la industria de hostelería\n Dominio de Microsoft Word y Excel, así como la capacidad de aprender rápidamente nuevos sistemas\n Demostrar excelentes habilidades de servicio al cliente bien desarrolladas\n Fuertes habilidades de comunicación escrita y verbal, combinadas con sólidas capacidades organizativas y de gestión del tiempo\n Capacidad para trabajar de forma independiente y con sentido de urgencia cuando sea necesario\n Disponibilidad y disposición para trabajar algunos fines de semana, fuera del horario habitual y/o días festivos según sea necesario\n Contar con transporte confiable\n Experiencia en contabilidad o conocimientos básicos de contabilidad es deseable\n\nCondiciones de trabajo:\n Entorno laboral dinámico\n Los horarios programados regularmente pueden incluir noches, fines de semana y días festivos. 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