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Únete a Serenity. \n¿Quieres formar parte de algo significativo sin tener formación clínica? Este es tu momento. En Serenity Healthcare, estamos transformando el bienestar mental con compasión, innovación y un enfoque centrado en las personas.\n\n¿Sin experiencia en el sector de la salud? No hay problema. \nNo buscamos formación médica; buscamos personas tranquilas, comunicativas y claras, que sepan resolver problemas y mantener todo en marcha. Si eres sereno bajo presión, te desenvuelves bien en entornos dinámicos y te importa genuinamente ayudar a los demás, aquí te sentirás como en casa. Aporta tu enfoque, empatía y motivación; nosotros te formaremos en lo demás.\n\nEl puesto: Representante de Centro de Llamadas | Sandy Springs, GA \nComo representante de centro de llamadas, conectarás con posibles pacientes que han mostrado interés en comenzar su proceso de recuperación, pero que podrían sentirse inseguros o dudosos. Con empatía y un seguimiento seguro, los guiarás amablemente para que reserven su primera cita, convirtiendo prospectos en relaciones duraderas con pacientes.\n\nTus responsabilidades serán: \nGuiar amablemente a pacientes dudosos para que reserven su primera cita con cuidado y empatía \nConvertir nuevos prospectos en pacientes mediante un seguimiento seguro y orientado a resultados \nProgramar, modificar y cancelar citas con precisión \nActuar como enlace entre pacientes establecidos y sus proveedores \nColaborar con otros profesionales de la salud para garantizar una atención fluida al paciente \nProporcionar información sobre servicios, procedimientos y políticas sanitarias \nGestionar de forma rápida y profesional las inquietudes, quejas y preguntas de los pacientes \nSeguir los protocolos para gestionar consultas e incidencias de pacientes \nResolver problemas de pacientes, ofrecer soluciones y derivar cuando sea necesario \nVerificar la información del paciente, detalles del seguro y elegibilidad \nIntroducir y actualizar con precisión la información del paciente en el sistema EMR \nOtras tareas asignadas\n\nRequisitos: \nTítulo de escuela secundaria o GED \nExperiencia comprobada en un entorno de servicio al cliente de alto volumen \nExcelentes habilidades de comunicación verbal y escrita \nConocimientos de aplicaciones de MS Office, deseable \nHabilidades básicas de matemáticas\n\nPor qué te encantará trabajar en Serenity: \nSalario inicial de $16.50 por hora, con posibilidad de crecimiento hasta $19.50 por hora en seis meses \nPaga adicional de $1.00 por hora para hablantes bilingües fluidos en español e inglés (debe aprobar una evaluación interna) \nBeneficios de alto nivel: cubrimos el 90 % de la cobertura médica, dental y de la vista \nPlan 401(k): porque tu futuro también merece autocuidado \n10 días de tiempo libre pagado (15 días después del primer año) + 10 días festivos pagados para descansar, reiniciar y recargar energías \nHorarios de turnos flexibles\n\nQuiénes somos: \nUtilizando dispositivos médicos avanzados recientemente lanzados al mercado, Serenity Healthcare brinda a nuestros pacientes éxito a largo plazo incluso cuando otros tratamientos han fallado. 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