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Nuestro equipo de expertos perfecciona continuamente nuestras soluciones para garantizar que sean efectivas y actualizadas. Lo que realmente nos distingue es nuestro compromiso con un rendimiento sobresaliente y el apoyo a nuestros clientes en su camino hacia el éxito.\r\nAtNetPlus encarna valores fundamentales como ser colaborativos, respetuosos, comunicadores eficaces, proactivos y solidarios. Nos esforzamos por contratar candidatos que ejemplifiquen estos valores y esperamos que nuestro personal los adopte para brindar el mejor servicio al cliente posible. Tenemos una cultura de promoción interna y, debido a nuestro crecimiento, actualmente estamos buscando expandir nuestro equipo.\r\n¡Si eres una persona con conocimientos técnicos y una sólida experiencia en servicio al cliente, queremos que formes parte de nuestro equipo!\r\nActualmente estamos buscando un Analista de Mesa de Servicio a tiempo completo en nuestra oficina de Stow, Ohio.\r\nEl Analista de Mesa de Servicio será responsable de proporcionar asistencia técnica y soporte relacionado con sistemas informáticos, hardware y software. Este puesto implica la solución de problemas y garantizar el funcionamiento óptimo de los sistemas de los usuarios.\r\nPRINCIPALES RESPONSABILIDADES INCLUYEN:\r\n Brindar asistencia técnica y soporte para consultas entrantes y problemas relacionados con sistemas informáticos, software y hardware.\r\n Diagnosticar problemas mediante técnicas de diagnóstico y preguntas pertinentes.\r\n Guiar a los clientes a través de procesos de resolución de problemas de manera cortés y profesional.\r\n Realizar seguimiento con los clientes para asegurar que los problemas se hayan resuelto.\r\n Crear y gestionar tickets de soporte de acuerdo con los protocolos del equipo.\r\n Documentar procedimientos internos y mantener registros de clientes.\r\n Instalar, modificar y reparar hardware y software de computadoras.\r\n Asistir en la incorporación de nuevos empleados, incluyendo la configuración de hardware y la instalación de software.\r\n Requisitos\r\nDebe tener un buen conocimiento de las siguientes tecnologías:\r\n Sistemas Operativos Windows\r\n Suite Microsoft Office\r\n Solución de problemas de hardware de PC\r\n Conceptos básicos de redes\r\n Gestión de Active Directory\r\n Experiencia con sistemas de tickets es un plus.\r\n Debe poseer una licencia de conducir válida y tener acceso a un automóvil confiable con seguro.\r\n Habilidades sólidas de comunicación verbal y escrita, junto con una orientación clara al servicio al cliente y capacidades de resolución de problemas.\r\n Capacidad para trabajar de forma independiente y como parte de un equipo.\r\n La mayor parte del trabajo se realiza en un entorno de oficina, requiriendo pasar mucho tiempo sentado trabajando en un escritorio.\r\n Beneficios\r\n+ Horarios flexibles para trabajar desde casa\r\n+ Salarios competitivos\r\n+ Amplia gama de coberturas de seguros (médico, visual, dental, discapacidad a largo plazo, vida)\r\n+ La empresa paga aproximadamente el 70% del seguro médico principal y contribuye a la HSA\r\n+ Discapacidad a corto plazo (pagada por la empresa) y discapacidad a largo plazo\r\n+ Seguro de vida básico (pagado por la empresa) y seguro de vida voluntario\r\n+ Plan de pensiones 401k con coincidencia de hasta el 4% e ingreso inmediato\r\n+ 15 días de PTO desde el inicio y 9 días festivos por año\r\n+ Reembolso por capacitación/certificación\r\n+ Ambiente de equipo cohesionado\r\n+ Bono discrecional al final del año\r\n+ Subsidio para teléfono celular\r\n+ Oportunidades de crecimiento y desarrollo profesional","price":"Salario negociable","unit":"per year","currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758797062000","seoName":"service-desk-analyst","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-cleveland7/cate-other25/service-desk-analyst-6384602402444912/","localIds":"1977","cateId":null,"tid":null,"logParams":{"tid":"5362a6d1-00d6-48c9-9e42-7f9bceef72ce","sid":"f5f375f2-5052-4681-a6b0-ee4f02a5c353"},"attrParams":{"summary":null,"highLight":["Soporte técnico para sistemas informáticos","Solución de problemas de hardware y software","Horarios flexibles para trabajar desde casa"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Modalidad de trabajo","value":"Presencial","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Stow,Ohio","unit":null}]},"addDate":1758797062690,"categoryName":"Otro","postCode":null,"secondCateCode":"call-center-customer-service","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4068,4076","location":"Eastlake, OH 44095, USA","infoId":"6349982333491312","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","videos":null,"title":"Especialista en Cuidado de Césped","content":"¡Ahora contratando: Técnico de Servicio de Césped – ¡Una carrera en la que eres valorado!\r\n¡Hola!\r\nSoy Don Zerby, el propietario de Ecolawn.\r\nEste no es solo otro trabajo. Es una carrera en la que se valora tu esfuerzo, se recompensa tu dedicación y se te trata con respeto. Tendrás la libertad de hacer bien tu trabajo y aún así llegar a casa a tiempo para la cena o el partido de tu hijo.\r\nEsta posición a tiempo completo va del 1 de marzo al 1 de diciembre, dándote una temporada bien remunerada para trabajar duro y luego disfrutar verdaderamente de tu tiempo libre. (Y no te preocupes, incluso te ayudaré con tu presupuesto para que puedas cuidar de tu familia Y tomar ese descanso.)\r\nLo que harás:\r\nComo Técnico Profesional de Servicio de Césped, tú:\r\n ✔ Serás la cara de Ecolawn, educando a los clientes sobre sus céspedes\r\n ✔ Aplicarás tratamientos con precisión y profesionalismo para ayudar a los clientes a obtener el césped de sus sueños\r\n ✔ Tomarás decisiones importantes en el trabajo que tengan un impacto real\r\n ✔ Trabajarás al aire libre en diferentes condiciones climáticas: calor, frío o lluvia\r\n ✔ Mantendrás una actividad física mientras haces algo verdaderamente gratificante\r\nPara tener éxito aquí, debes:\r\n ✔ Tener un historial de conducción impecable\r\n ✔ Sentirte cómodo con matemáticas, mecánica y trabajo con personas\r\n ✔ Tener fuertes habilidades de comunicación escrita y verbal\r\nLo que obtendrás – Nosotros cuidamos de nuestra gente\r\nCreemos que el trabajo duro debe recompensarse, por eso ofrecemos:\r\n ✅ Salarios superiores al promedio del sector – Desde $18-$24/hora (según experiencia)\r\n ✅ Días festivos y tiempo libre pagados\r\n ✅ Capacitación pagada y comisiones\r\n ✅ Horario de trabajo flexible\r\n ✅ Plan 401K con aporte de la empresa (hasta el 3%)\r\n ✅ Uniformes y equipo de protección proporcionados\r\n ✅ Equipos de última generación\r\n ✅ Aire acondicionado en las camionetas (¡porque los veranos son calurosos!)\r\n ✅ Bono para conductores seguros\r\n ✅ Asados y salidas de empresa\r\n ✅ Oportunidades de crecimiento profesional – Reuniones regulares de desarrollo individual\r\n ✅ Un equipo que te respeta y apoya\r\nLo que representamos – ¿Coinciden estos valores con los tuyos?\r\nNo somos solo una empresa; somos un equipo de profesionales de alto nivel que creemos en:\r\n ✔ Respetar tu tiempo – Nada de microgestión, solo confianza y responsabilidad\r\n ✔ Honestidad – No mentimos, y esperamos lo mismo de nuestro equipo\r\n ✔ Contratar solo a los mejores – Los mejores trabajan aquí, y nos empujamos mutuamente a ser aún mejores\r\nQuiénes somos\r\nEcolawn es una empresa premium de cuidado de césped que atiende a los condados de Lake, Geauga y Cuyahoga. Utilizamos un enfoque orgánico híbrido para crear céspedes densos y saludables sin el uso excesivo de productos químicos. Somos un equipo unido, auténtico, solidario, responsable y talentoso.\r\n¿Listo para unirte a nosotros? Esto es lo que debes hacer a continuación\r\nSi esto suena como un equipo al que te encantaría pertenecer, envía un correo a Nina en nina@ecolawn.net y hazle saber por qué encajarías perfectamente. Somos un empleador preferido, y la competencia es alta, ¡así que toma esto en serio!\r\nEcolawn es un empleador que ofrece igualdad de oportunidades. 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Estamos buscando personas dinámicas y empáticas para unirse a nuestro equipo como Especialistas en Atención al Cliente en modalidad remota. En este puesto, atenderás a los clientes con cuidado y profesionalismo, asegurando que cada cliente se sienta escuchado y valorado, todo desde tu oficina en casa.\n\nResponsabilidades:\n\nResponder de manera oportuna a consultas e inconvenientes de los clientes, ofreciendo soluciones efectivas \nMantener altos estándares de profesionalismo y satisfacción del cliente \nComunicarse de forma clara y concisa, tanto verbal como por escrito \nMostrar una actitud positiva y colaboradora de manera constante\n\nAtributos del candidato ideal:\n\nDefensor apasionado de un excelente servicio al cliente \nHabilidades sólidas de comunicación, capaz de interactuar eficazmente con personas diversas \nCapacidad para gestionar múltiples tareas de forma eficiente e independiente \nDominio técnico, cómodo con computadoras y aprendiendo nuevos programas\n\nBeneficios que disfrutarás:\n\nFlexibilidad total para trabajar de forma remota, pudiendo hacerlo desde cualquier lugar \nLibertad para establecer tu propio horario según tu estilo de vida \nCompensación competitiva desde $19 por hora, con posibilidad de aumentos \nOportunidades de crecimiento personal y profesional en una empresa innovadora\n\n¿Listo para marcar la diferencia?\n\nInformación adicional:\n\nNo requerimos experiencia previa ni títulos académicos específicos. Necesitarás un espacio de trabajo tranquilo y dedicado, así como conexión a internet confiable. Todos los solicitantes deben completar una verificación de antecedentes. 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