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El Asistente Estudiantil de Servicios de Línea Frontal – Poly Escapes maneja una gran cantidad de solicitudes diversas y se espera que sea un recurso para todos los clientes. El enfoque de este puesto es ofrecer un servicio excelente y cortés, y garantizar la satisfacción del cliente. El Asistente Estudiantil de Servicios de Línea Frontal – Poly Escapes también es responsable de brindar asistencia administrativa y realizar funciones internas de servicio al cliente. \nASI se compromete a apoyar las aspiraciones de los Objetivos de Aprendizaje de la Universidad. Se espera que nuestros empleados tomen decisiones razonadas basadas en la ética, el respeto por la diversidad y una conciencia sobre cuestiones de sostenibilidad. Además, deberán trabajar de manera productiva tanto individualmente como en grupo, comunicándose eficazmente. \n\nRequisitos \nRequisitos educativos y experiencia calificadora \nDebe ser un estudiante actualmente inscrito en Cal Poly con un mínimo de 6 unidades. Los estudiantes de posgrado deben cursar 4 unidades. \nCapacidad para ser altamente organizado y tener buenas habilidades de planificación. \nExcelentes habilidades de comunicación oral y escrita. \nSe prefiere experiencia previa en oficinas generales o tareas administrativas. \nSer confiable, autónomo y trabajar bien con mínima supervisión. \nCapacidad para realizar múltiples tareas simultáneamente. \nConciencia sobre cuestiones de seguridad y gestión de riesgos. \nExperiencia trabajando en entornos con alto volumen y ritmo acelerado. \nSe prefiere experiencia previa en servicio al cliente. \nSe requiere conocimiento de sistemas informáticos basados en Windows (Microsoft Office); se requieren sólidas habilidades en Excel para los puestos de Asistente Oficinista Estudiantil. \nCapacidad para iniciar, establecer y fomentar la comunicación y el trabajo en equipo mediante el mantenimiento de un ambiente de trabajo positivo, cooperativo y productivo. \nCapacidad para establecer y mantener 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miembros del personal y clientes. \nPromover relaciones públicas positivas, promoción de programas y educación sobre políticas para el personal y los clientes. \nLlevar registros precisos y garantizar un ingreso de datos exacto. \nCumplir con las políticas y procedimientos del departamento de ASI. \nAsistencia general en tareas de oficina (procesamiento de textos, archivado, envío de correo, fotocopias). \nSegún sea necesario, el puesto se asegurará de que la documentación financiera presentada incluya la información necesaria para su procesamiento. \nConocimiento de los programas informáticos aplicables al área de trabajo. \nCuando se solicite, ayudar con la orden de suministros. \nMantenerse informado sobre todas las actividades actuales y eventos futuros dentro de ASI. \nMantener horarios puntuales y seguir los procedimientos de asistencia. \nAsistir a todas las reuniones, talleres y retiros obligatorios. \nMantener las áreas de trabajo limpias y organizadas. \nColaborar en 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\nLevantar aproximadamente 50 libras. \nCompletar formularios de reembolso de alquiler según sea necesario. \nAyudar en la política de cancelación de viajes completando formularios y notificando a los líderes de viaje sobre cambios en los participantes. \nSupervisar el acceso al Parque de Escalada utilizando el Sistema de Acceso por Llave Manual, alquilando equipo, asegurando su devolución y verificando la elegibilidad para escalar y/o asegurar. \nResponder cualquier consulta específica sobre áreas recreativas al aire libre cercanas. \nSer capaz de reparar y mantener una variedad de equipos. \nAsistir al Gerente Estudiantil y al Coordinador de Programas al Aire Libre en el reabastecimiento y reparación del inventario. \nEntender las políticas y procedimientos relacionados con cancelaciones de viajes y alquileres. \nUtilizar los CommLogs para comunicarse con los compañeros de trabajo. \n\nDiversidad e inclusión \nRecomendar y apoyar prácticas destinadas a eliminar cualquier forma de 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Este puesto desempeña un papel fundamental para fomentar una experiencia estudiantil positiva mediante orientación, contacto directo y apoyo académico.\n\nFunciones esenciales: \n Apoyar la incorporación de nuevos estudiantes ayudando con actividades de orientación \n Realizar visitas regulares a las aulas para supervisar el progreso y la participación de los estudiantes \n Registrar asistencia, calificaciones y tareas pendientes; realizar seguimiento con los estudiantes por teléfono o correo electrónico sobre necesidades de recuperación \n Derivar a los estudiantes a recursos disponibles en el campus y programar reuniones individuales de retención para tutorías, planes de éxito y apoyo de recuperación \n Asistir con informes de incidentes y realizar investigaciones relacionadas con integridad académica, acoso escolar o preocupaciones sobre el código de conducta \n Llevar y mantener registros para los reconocimientos de la Lista del Decano y de Asistencia Perfecta \n Participar en reuniones interdepartamentales semanales para discutir estrategias de apoyo estudiantil \n Realizar otras tareas de servicios estudiantiles según se asignen \n\nRequisitos: \n Título de maestría en un campo relacionado (preferido) \n Dominio de Microsoft Office, con habilidades intermedias a avanzadas en Excel \n Experiencia previa en apoyo administrativo requerida \n Excelentes habilidades organizativas, de resolución de problemas y de gestión del tiempo \n Persona autodirigida con excelentes habilidades interpersonales \n Mentalidad colaborativa y orientada al trabajo en equipo \n $21.00 – $23.00/hora. 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