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proveedor global de dispositivos de red confiables y productos para el hogar inteligente, clasificado constantemente como el principal proveedor mundial de dispositivos Wi-Fi. La empresa se compromete a ofrecer productos innovadores que mejoren la vida de las personas mediante una conectividad más rápida y confiable. Con un compromiso de excelencia, TP-Link atiende a clientes en más de 170 países y continúa expandiendo su presencia global.\r\n¡Creemos que la tecnología cambia el mundo para mejor! En TP-Link Systems Inc., estamos comprometidos a crear productos confiables y de alto rendimiento para conectar a usuarios de todo el mundo con las maravillas de la tecnología.\r\nAbrazando la profesionalidad, la innovación, la excelencia y la simplicidad, nuestro objetivo es ayudar a nuestros clientes a lograr un rendimiento global excepcional y permitir que los consumidores disfruten de un estilo de vida sin interrupciones y sin esfuerzo.\r\nLo que buscamos:\r\nTP-Link Systems Inc. busca un profesional independiente, enérgico y orientado a la tecnología para que forme parte de nuestro equipo de Ingenieros de Soporte de Red Empresarial con sede en América del Norte. Este puesto se centrará en nuestras líneas de productos para pequeñas y medianas empresas/empresas y nuestros clientes empresariales globales. El ingeniero de nivel 2 apoyará a los Especialistas de Soporte de Nivel 1, que actúan como primer punto de contacto. Para cualquier problema o consulta relacionado con el soporte de red, deberá solucionar y resolver problemas de manera oportuna y eficiente. Además, deberá documentar los tickets de soporte, escalar los problemas complejos a equipos de soporte de niveles superiores cuando sea necesario y asegurarse de que todos los incidentes se resuelvan de acuerdo con los acuerdos de nivel de servicio. Debe poseer un amplio conocimiento de redes empresariales.\r\n\r\nResponsabilidades: \r\n Manejar problemas complejos escalados desde el Soporte Nivel 1, proporcionando soluciones oportunas y efectivas para minimizar el impacto en los clientes.\r\n Brindar soporte técnico remoto y en sitio para la resolución de problemas de productos.\r\n Analizar los requisitos técnicos para ofertas y propuestas de clientes.\r\n Diseñar y entregar soluciones basadas en productos TP-Link que satisfagan los objetivos del cliente y de la empresa.\r\n Colaborar con los equipos de ventas e ingeniería para garantizar la implementación exitosa de soluciones.\r\n Trabajar directamente con clientes clave en EE. UU. para responder consultas, asegurar la satisfacción y fomentar relaciones a largo plazo.\r\n Coordinar con los equipos de Soporte Nivel 3 (I+D, pruebas, producto) para diagnosticar y resolver desafíos técnicos avanzados.\r\n Impartir sesiones de formación a equipos internos (por ejemplo, Soporte Nivel 1) para mejorar su experiencia técnica.\r\n Realizar formaciones técnicas para clientes externos para ayudarles a comprender y utilizar mejor los productos.\r\n Actualizar y mantener bases de conocimiento internas con procesos de solución de problemas, mejores prácticas y soluciones.\r\n Recopilar comentarios de los clientes sobre el rendimiento y la usabilidad de los productos.\r\n Participar en la validación y pruebas de nuevos productos para garantizar su preparación técnica antes de su lanzamiento al mercado.\r\n Requisitos\r\n Educación y experiencia:\r\n Título universitario en Ciencias de la Computación, Tecnologías de la Información, Telecomunicaciones o campo relacionado.\r\n 3 o más años de experiencia en soporte técnico, soluciones de red o funciones relacionadas.\r\n Habilidades técnicas:\r\n Conocimiento sólido de protocolos de red (por ejemplo, TCP/IP, UDP, DNS, DHCP) y arquitecturas de red (por ejemplo, LAN/WAN, VLAN, VPN).\r\n Experiencia práctica con dispositivos de red, incluyendo routers, switches y puntos de acceso.\r\n Dominio en el análisis de registros, capturas de paquetes y en el diseño de soluciones técnicas.\r\n Experiencia en análisis de ofertas y creación de soluciones técnicas para clientes empresariales es un plus.\r\n Habilidades:\r\n Excelentes habilidades de comunicación escrita y verbal en inglés.\r\n Mentalidad fuerte de servicio al cliente con un enfoque proactivo para la resolución de problemas.\r\n Capacidad para trabajar colaborativamente con equipos multifuncionales.\r\n Responder a casos urgentes, incluidos aquellos que requieran atención fuera del horario laboral habitual.\r\n Certificaciones relevantes como CCNA, CCNP o certificaciones equivalentes.\r\n Experiencia impartiendo formación a equipos internos y clientes externos.\r\n Familiaridad con el soporte técnico para clientes de nivel empresarial.\r\n Beneficios\r\n\r\nDescripción\r\nTP-Link Systems Inc. actualmente está buscando un Planificador de Demanda (EN SITIO).\r\nCon sede central en Estados Unidos, TP-Link Systems Inc. es un proveedor global de dispositivos de red confiables y productos para el hogar inteligente, clasificado constantemente como el principal proveedor mundial de dispositivos Wi-Fi. La empresa se compromete a ofrecer productos innovadores que mejoren la vida de las personas mediante una conectividad más rápida y confiable. Con un compromiso de excelencia, TP-Link atiende a clientes en más de 170 países y continúa expandiendo su presencia global.\r\n¡Creemos que la tecnología cambia el mundo para mejor! En TP-Link Systems Inc., estamos comprometidos a crear productos confiables y de alto rendimiento para conectar a usuarios de todo el mundo con las maravillas de la tecnología.\r\nAbrazando la profesionalidad, la innovación, la excelencia y la simplicidad, nuestro objetivo es ayudar a nuestros clientes a lograr un rendimiento global excepcional y permitir que los consumidores disfruten de un estilo de vida sin interrupciones y sin esfuerzo.\r\n\r\nLo que buscamos:\r\nNos guiamos por nuestros valores fundamentales de profesionalidad, innovación, excelencia y simplicidad. Nuestro objetivo es ayudar a los clientes a lograr un rendimiento global sobresaliente y ofrecer a los consumidores una experiencia tecnológica fluida y sin esfuerzo. Como Planificador de Demanda, será responsable de todas las actividades de pronóstico asociadas con nuestros clientes y productos. El Planificador de Demanda crea y mantiene modelos de pronóstico para clientes, incorporando inteligencia de negocios e información de pronóstico obtenida de ventas, marketing, finanzas, analistas de reposición de minoristas y otras fuentes. Actuará como punto de integración y proporcionará modelado de pronósticos a los interlocutores clave de nuestros equipos de Ventas y Marketing.\r\n\r\nCómo será tu futuro:\r\n Desarrollar pronósticos de demanda (pronósticos operativos) en múltiples niveles de agregación y para múltiples horizontes temporales como parte de una función de planificación de la demanda.\r\n Revisar tendencias históricas de ventas, investigar factores que impulsan la demanda, preparar datos de pronóstico, desarrollar modelos estadísticos de pronóstico y evaluar los resultados del pronóstico.\r\n Coordinar actividades de investigación entre funciones para reconciliar variaciones significativas y perfeccionar el modelo de pronóstico para reflejar supuestos actualizados de ventas y marketing.\r\n Interactuar con ventas, marketing y finanzas del cliente para comprender los factores que impulsan el pronóstico de demanda.\r\n Utilizar un enfoque colaborativo y de consenso trabajando con Ventas, Marketing y Finanzas del Cliente para obtener y garantizar que se utilice información actualizada y precisa para los pronósticos de demanda.\r\n Proporcionar aportes a la organización de Planificación de Suministro en el desarrollo de estrategias de inventario para productos existentes, nuevos productos y descontinuación de productos.\r\n Coordinar y comunicar de cerca los planes de acción del cliente con la planificación de suministro.\r\n Requisitos\r\n Título universitario preferido o experiencia relacionada.\r\n Se requieren 2 o más años de experiencia previa en planificación de demanda de la cadena de suministro.\r\n Se prefiere experiencia en la industria (Electrónica de Consumo).\r\n Conocimientos técnicos en la industria de electrónica de consumo son un plus.\r\n Experiencia intermedia con Excel (tablas dinámicas, BUSCARV, fórmulas básicas y organización de datos).\r\n Capacidad de adaptación a una industria de ritmo acelerado.\r\n Fuerte ética de trabajo, alta energía e iniciativa.\r\n Alta orientación al detalle y precisión en el trabajo.\r\n Capacidad para realizar múltiples tareas y priorizar.\r\n Excelentes habilidades de comunicación escrita y verbal.\r\n Ser organizado y solucionador de problemas.\r\n Beneficios\r\nRango salarial: $95,000 - $125,000+ según experiencia y bonificación\r\nSeguro médico, dental y de visión completamente pagado (cobertura parcial para dependientes)\r\nAportes a fondos de 401k\r\nRevisiones semestrales y aumentos salariales anuales\r\nBeneficios de salud y bienestar, incluyendo membresía gratuita en gimnasio\r\nEventos trimestrales de formación de equipos\r\n \r\nTP-Link siempre busca personas ambiciosas, entusiastas y apasionadas por su trabajo. Somos una empresa global que valora la diversidad y prospera gracias al espíritu emprendedor y la iniciativa. Aunque TP-Link ha dejado su huella a nivel mundial, aún es una marca relativamente nueva en Estados Unidos. A medida que crecemos y conformamos nuestro equipo, buscamos personas que influyan directamente en el éxito de nuestro negocio en EE. UU.\r\n¿Sientes una conexión? Envíanos tu currículum y una carta de presentación explicándonos por qué crees que eres la persona adecuada para nuestro equipo.\r\nEn TP-Link Systems Inc., estamos constantemente buscando personas ambiciosas apasionadas por su trabajo. Creemos que la diversidad alimenta la innovación, la colaboración y potencia nuestro espíritu emprendedor. Como empresa global, valoramos enormemente las perspectivas diversas y estamos comprometidos a cultivar un entorno en el que todas las voces sean escuchadas, respetadas y valoradas. 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Si conoce a alguien en su círculo de contactos que sea un candidato ideal para este puesto, le agradeceríamos que reenviara esta oferta a dicha persona, enviándonos una copia.\r\n\r\n\r\n¡Esperamos tener noticias suyas lo antes posible!\r\n\r\nRequisitos\r\n\r\n\r\nNota: Si está interesado, envíe su currículum actualizado a Gowri.Sankar@two95intl.com e incluya sus requisitos salariales junto con sus datos de contacto y un horario adecuado para poder comunicarnos con usted. 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