{"userInfo":null,"head":{"busId":100003,"country":"US","countryName":"Estados Unidos","countryIcom":"https://sgj1.ok.com/yongjia/bkimg/htm83b2h__w160_h160.png","lang":"Español","langList":[{"id":5,"busId":100003,"country":"US","language":"en","name":"English","countryName":"United States"},{"id":6,"busId":100003,"country":"US","language":"es","name":"Español","countryName":"Estados Unidos"}],"catePath":"4000,4241","cateName":"Empleos,Tecnologías de Información y Comunicación","localIds":"7,1385","localCode":"bridgeport","localNames":"Connecticut,Bridgeport","localNameList":null,"herflangList":[{"lang":"en","href":"https://us.ok.com/city-bridgeport/cate-help-desk-it-support"},{"lang":"es","href":"https://us.ok.com/es/city-bridgeport/cate-help-desk-it-support"}],"categoryList":[{"categoryId":"2","name":"Inmuebles","childrenCount":2,"children":[{"categoryId":"7","name":"Comprar","childrenCount":7,"children":[],"order":0,"biz":"property","code":"buy"},{"categoryId":"9","name":"Alquilar","childrenCount":5,"children":[],"order":0,"biz":"property","code":"rent"}],"order":2,"biz":"property","code":"property"},{"categoryId":"1","name":"coches","childrenCount":2,"children":[{"categoryId":"6","name":"coche de segunda mano","childrenCount":67,"children":[],"order":0,"biz":"cars","code":"second-hand-car"},{"categoryId":"5","name":"Otros","childrenCount":0,"children":null,"order":-1,"biz":"cars","code":"others255"}],"order":1,"biz":"cars","code":"cars"},{"categoryId":"4","name":"Usados","childrenCount":18,"children":[{"categoryId":"35","name":"Antigüedades y objetos de colección","childrenCount":6,"children":[],"order":0,"biz":"marketplace","code":"antiques-collectibles"},{"categoryId":"36","name":"Vestir","childrenCount":7,"children":[],"order":0,"biz":"marketplace","code":"apparel"},{"categoryId":"37","name":"Artículos para bebés y niños","childrenCount":7,"children":[],"order":0,"biz":"marketplace","code":"baby-kids-items"},{"categoryId":"38","name":"Libros， películas y música","childrenCount":3,"children":[],"order":0,"biz":"marketplace","code":"books-movies-and-music"},{"categoryId":"39","name":"Electrónica","childrenCount":12,"children":[],"order":0,"biz":"marketplace","code":"electronics"},{"categoryId":"40","name":"Cosas gratis","childrenCount":0,"children":null,"order":0,"biz":"marketplace","code":"free-stuff"},{"categoryId":"41","name":"Jardín y exterior","childrenCount":11,"children":[],"order":0,"biz":"marketplace","code":"garden-outdoor"},{"categoryId":"42","name":"Salud y belleza","childrenCount":4,"children":[],"order":0,"biz":"marketplace","code":"health-beauty"},{"categoryId":"43","name":"Artículos para el hogar","childrenCount":10,"children":[],"order":0,"biz":"marketplace","code":"home-goods"},{"categoryId":"44","name":"Suministros para mejoras del hogar","childrenCount":4,"children":[],"order":0,"biz":"marketplace","code":"home-improvement-supplies"},{"categoryId":"45","name":"Instrumentos musicales","childrenCount":10,"children":[],"order":0,"biz":"marketplace","code":"musical-instruments"},{"categoryId":"46","name":"Material de oficina","childrenCount":5,"children":[],"order":0,"biz":"marketplace","code":"office-supplies"},{"categoryId":"47","name":"Otros","childrenCount":0,"children":null,"order":0,"biz":"marketplace","code":"others253"},{"categoryId":"48","name":"Suministros para mascotas","childrenCount":12,"children":[],"order":0,"biz":"marketplace","code":"pet-supplies"},{"categoryId":"50","name":"Artículos deportivos","childrenCount":6,"children":[],"order":0,"biz":"marketplace","code":"sporting-goods"},{"categoryId":"51","name":"boleto","childrenCount":5,"children":[],"order":0,"biz":"marketplace","code":"ticket"},{"categoryId":"52","name":"Juguetes Juegos","childrenCount":16,"children":[],"order":0,"biz":"marketplace","code":"toys-games"},{"categoryId":"53","name":"Transporte","childrenCount":3,"children":[],"order":0,"biz":"marketplace","code":"transportation"}],"order":0,"biz":"marketplace","code":"marketplace"},{"categoryId":"49","name":"servicios","childrenCount":14,"children":[{"categoryId":"711","name":"Negocio","childrenCount":64,"children":[],"order":0,"biz":"services","code":"business"},{"categoryId":"712","name":"Artesanía","childrenCount":9,"children":[],"order":0,"biz":"services","code":"crafts"},{"categoryId":"713","name":"Diseño y web","childrenCount":8,"children":[],"order":0,"biz":"services","code":"design-and-web"},{"categoryId":"714","name":"Eventos","childrenCount":89,"children":[],"order":0,"biz":"services","code":"events"},{"categoryId":"715","name":"Mejoras del hogar","childrenCount":254,"children":[],"order":0,"biz":"services","code":"home-improvement"},{"categoryId":"716","name":"Legal","childrenCount":2,"children":[],"order":0,"biz":"services","code":"legal1"},{"categoryId":"717","name":"Lecciones","childrenCount":59,"children":[],"order":0,"biz":"services","code":"lessons"},{"categoryId":"719","name":"Personal","childrenCount":12,"children":[],"order":0,"biz":"services","code":"personal"},{"categoryId":"720","name":"Mascotas","childrenCount":11,"children":[],"order":0,"biz":"services","code":"pets"},{"categoryId":"721","name":"Fotografía","childrenCount":11,"children":[],"order":0,"biz":"services","code":"photography1"},{"categoryId":"722","name":"Reparación y soporte técnico","childrenCount":9,"children":[],"order":0,"biz":"services","code":"repair-and-technical-support"},{"categoryId":"723","name":"Bienestar","childrenCount":19,"children":[],"order":0,"biz":"services","code":"wellness"},{"categoryId":"724","name":"Escritura， traducción y transcripción","childrenCount":3,"children":[],"order":0,"biz":"services","code":"writ-tran-transc"},{"categoryId":"718","name":"Otros","childrenCount":0,"children":null,"order":-1,"biz":"services","code":"others237"}],"order":0,"biz":"services","code":"services"},{"categoryId":"4000","name":"Empleos","childrenCount":31,"children":[{"categoryId":"4001","name":"Contabilidad","childrenCount":25,"children":[],"order":0,"biz":"jobs","code":"accounting"},{"categoryId":"4027","name":"Administración y Soporte Administrativo","childrenCount":9,"children":[],"order":0,"biz":"jobs","code":"administration-office-support"},{"categoryId":"4037","name":"Publicidad， Artes y Medios","childrenCount":12,"children":[],"order":0,"biz":"jobs","code":"advertising-arts-media"},{"categoryId":"4050","name":"Banca y Servicios Financieros","childrenCount":17,"children":[],"order":0,"biz":"jobs","code":"banking-financial-services"},{"categoryId":"4068","name":"Call Center y Servicio al Cliente","childrenCount":8,"children":[],"order":0,"biz":"jobs","code":"call-center-customer-service"},{"categoryId":"4077","name":"CEO y Alta Dirección","childrenCount":5,"children":[],"order":0,"biz":"jobs","code":"ceo-general-management"},{"categoryId":"4083","name":"Servicios Comunitarios y Desarrollo","childrenCount":9,"children":[],"order":0,"biz":"jobs","code":"community-services-dev"},{"categoryId":"4093","name":"Construcción","childrenCount":11,"children":[],"order":0,"biz":"jobs","code":"construction"},{"categoryId":"4105","name":"Consultoría y Estrategia","childrenCount":7,"children":[],"order":0,"biz":"jobs","code":"consulting-strategy"},{"categoryId":"4113","name":"Diseño y Arquitectura","childrenCount":11,"children":[],"order":0,"biz":"jobs","code":"design-architecture"},{"categoryId":"4125","name":"Educación y Capacitación","childrenCount":16,"children":[],"order":0,"biz":"jobs","code":"education-training"},{"categoryId":"4142","name":"Ingeniería","childrenCount":21,"children":[],"order":0,"biz":"jobs","code":"engineering"},{"categoryId":"4164","name":"Agricultura， Animales y Conservación","childrenCount":9,"children":[],"order":0,"biz":"jobs","code":"farming-animals-conservation"},{"categoryId":"4174","name":"Gobierno y Defensa","childrenCount":7,"children":[],"order":0,"biz":"jobs","code":"government-defense"},{"categoryId":"4182","name":"Salud y Medicina","childrenCount":32,"children":[],"order":0,"biz":"jobs","code":"healthcare-medical"},{"categoryId":"4215","name":"Hotelería y Turismo","childrenCount":13,"children":[],"order":0,"biz":"jobs","code":"hospitality-tourism"},{"categoryId":"4229","name":"Recursos Humanos y Reclutamiento","childrenCount":11,"children":[],"order":0,"biz":"jobs","code":"human-resources-recruitment"},{"categoryId":"4241","name":"Tecnologías de Información y Comunicación","childrenCount":22,"children":[],"order":0,"biz":"jobs","code":"info-comm-technology"},{"categoryId":"4264","name":"Seguros","childrenCount":10,"children":[],"order":0,"biz":"jobs","code":"insurance"},{"categoryId":"4275","name":"Legal","childrenCount":18,"children":[],"order":0,"biz":"jobs","code":"legal"},{"categoryId":"4294","name":"Manufactura， Transporte y Logística","childrenCount":20,"children":[],"order":0,"biz":"jobs","code":"mfg-transport-logistics"},{"categoryId":"4315","name":"Marketing y Comunicaciones","childrenCount":13,"children":[],"order":0,"biz":"jobs","code":"marketing-communications1"},{"categoryId":"4329","name":"Minería， Recursos y Energía","childrenCount":17,"children":[],"order":0,"biz":"jobs","code":"mining-resources-energy"},{"categoryId":"4347","name":"Bienes Raíces y Propiedades","childrenCount":9,"children":[],"order":0,"biz":"jobs","code":"real-estate-property"},{"categoryId":"4357","name":"Retail y Productos de Consumo","childrenCount":8,"children":[],"order":0,"biz":"jobs","code":"retail-consumer-products"},{"categoryId":"4366","name":"Ventas","childrenCount":7,"children":[],"order":0,"biz":"jobs","code":"sales"},{"categoryId":"4374","name":"Ciencia y Tecnología","childrenCount":11,"children":[],"order":0,"biz":"jobs","code":"science-technology"},{"categoryId":"4386","name":"Trabajo Independiente","childrenCount":1,"children":[],"order":0,"biz":"jobs","code":"self-employment1"},{"categoryId":"4388","name":"Deportes y Recreación","childrenCount":4,"children":[],"order":0,"biz":"jobs","code":"sport-recreation"},{"categoryId":"4393","name":"Oficios y Servicios","childrenCount":24,"children":[],"order":0,"biz":"jobs","code":"trades-services"},{"categoryId":"4418","name":"Otro","childrenCount":0,"children":null,"order":-1,"biz":"jobs","code":"other"}],"order":0,"biz":"jobs","code":"jobs"},{"categoryId":"4419","name":"Comunidad","childrenCount":12,"children":[{"categoryId":"4420","name":"Actividades y grupos","childrenCount":0,"children":null,"order":0,"biz":"community","code":"activities-groups"},{"categoryId":"4421","name":"Artistas y músicos","childrenCount":0,"children":null,"order":0,"biz":"community","code":"artists-musicians"},{"categoryId":"4422","name":"Cursos y lecciones","childrenCount":0,"children":null,"order":0,"biz":"community","code":"classes-lessons"},{"categoryId":"4423","name":"Eventos","childrenCount":0,"children":null,"order":0,"biz":"community","code":"events1"},{"categoryId":"4424","name":"Redes sociales y amistad","childrenCount":0,"children":null,"order":0,"biz":"community","code":"friendship-networking"},{"categoryId":"4425","name":"Objetos perdidos","childrenCount":0,"children":null,"order":0,"biz":"community","code":"lost-found"},{"categoryId":"4426","name":"Auto compartido","childrenCount":0,"children":null,"order":0,"biz":"community","code":"rideshare"},{"categoryId":"4427","name":"Equipos deportivos","childrenCount":0,"children":null,"order":0,"biz":"community","code":"sports-teams"},{"categoryId":"4428","name":"Voluntariado","childrenCount":0,"children":null,"order":0,"biz":"community","code":"volunteers"},{"categoryId":"4429","name":"Viajes y compañeros de viaje","childrenCount":0,"children":null,"order":0,"biz":"community","code":"travel-travel-partners"},{"categoryId":"4430","name":"Intercambio de habilidades e idiomas","childrenCount":0,"children":null,"order":0,"biz":"community","code":"skills-language-swap"},{"categoryId":"4431","name":"Otros","childrenCount":0,"children":null,"order":-1,"biz":"community","code":"other31"}],"order":0,"biz":"community","code":"community"}]},"footer":{"countryList":[{"name":"الإمارات العربية المتحدة","code":"AE","action":"https://ae.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/ejg4td5i__w160_h160.png","busId":100002},{"name":"Argentina","code":"AR","action":"https://ar.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/l1frielr__w160_h160.png","busId":100012},{"name":"Australia","code":"AU","action":"https://au.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/am9dot4n__w160_h160.png","busId":100006},{"name":"البحرين","code":"BH","action":"https://bh.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/o9g8tu5h__w160_h160.png","busId":100019},{"name":"Brasil","code":"BR","action":"https://br.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/bdfpfr1n__w160_h160.png","busId":100011},{"name":"Canada","code":"CA","action":"https://ca.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/smidkoe2__w160_h160.png","busId":100003},{"name":"Chile","code":"CL","action":"https://cl.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/34k04kji__w160_h160.png","busId":100014},{"name":"Colombia","code":"CO","action":"https://co.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/r2l2s5r3__w160_h160.png","busId":100013},{"name":"مصر","code":"EG","action":"https://eg.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/ule9q7ig__w192_h192.png","busId":100008},{"name":"España","code":"ES","action":"https://es.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/30k65a1b__w160_h160.png","busId":100009},{"name":"香港","code":"HK","action":"https://hk.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/al8s9aav__w160_h160.png","busId":100007},{"name":"دولة الكويت","code":"KW","action":"https://kw.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/ccufekaf__w160_h160.png","busId":100020},{"name":"México","code":"MX","action":"https://mx.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/i9dbfp8f__w160_h160.png","busId":100010},{"name":"New Zealand","code":"NZ","action":"https://nz.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/8iu16jlk__w160_h160.png","busId":100006},{"name":"عُمان","code":"OM","action":"https://om.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/vnoeuir6__w160_h160.png","busId":100018},{"name":"Perú","code":"PE","action":"https://pe.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/8nee3f7g__w160_h160.png","busId":100015},{"name":"Portugal","code":"PT","action":"https://pt.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/oe3s8d52__w160_h160.png","busId":100016},{"name":"قطر","code":"QA","action":"https://qa.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/3qdlvq2m__w160_h160.png","busId":100017},{"name":"المملكة العربية السعودية","code":"SA","action":"https://sa.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/6luo7qrg__w160_h160.png","busId":100002},{"name":"Singapore","code":"SG","action":"https://sg.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/mlt4953k__w160_h160.png","busId":100005},{"name":"United Kingdom","code":"UK","action":"https://uk.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/52v7hk7s__w160_h160.png","busId":100004},{"name":"Estados Unidos","code":"US","action":"https://us.ok.com","icon":"https://sgj1.ok.com/yongjia/bkimg/htm83b2h__w160_h160.png","busId":100003}]},"pageInfo":{"localNames":"Connecticut,Bridgeport","data":[{"category":"4000,4241,4251","location":"775 Boston Post Rd, Rye, NY 10580, USA","infoId":"6386249137305712","pictureUrl":"https://uspic1.ok.com/logo/Craigslist.png","title":"Técnico de TI – Soporte de Software y Campo (Westchester, Rockland, NYC)","content":"Sobre nosotros\r\n\nSomos una empresa pequeña en crecimiento que ofrece soporte personalizado de TI a clientes en Rockland, Westchester y la ciudad de Nueva York. Nuestra misión es sencilla: resolver problemas de forma exhaustiva, paciente y con dedicación. Nos enorgullecemos de ser el socio tecnológico de confianza tanto para particulares como para pequeñas empresas.\r\n\n\r\n\nDescripción del puesto\r\n\nBuscamos un técnico de TI versátil y confiable para brindar soporte de software en plataformas PC y Mac. Este puesto combina solución de problemas remota con visitas en el lugar, por lo que se requiere licencia de conducir vigente y vehículo propio.\r\n\n\r\n\nResponsabilidades\r\n\n•\tBrindar soporte de software para entornos Windows y macOS\r\n\n•\tSolucionar problemas de los clientes utilizando herramientas de inteligencia artificial y realizando investigaciones cuando sea necesario\r\n\n•\tGestionar y responder solicitudes de servicio mediante un sistema de tickets de trabajo\r\n\n•\tBrindar soporte y configurar productos de Microsoft Office 365, incluyendo Outlook, Word, Excel y Teams\r\n\n•\tAyudar con la configuración, sincronización y permisos de SharePoint y OneDrive\r\n\n•\tRealizar solución de problemas y reparaciones básicas de redes, especialmente en configuraciones pequeñas de Wi-Fi\r\n\n•\tOfrecer soporte para televisores, dispositivos de transmisión y productos AV cuando sea necesario\r\n\n•\tBrindar soporte remoto y en el lugar en toda nuestra área de servicio\r\n\n\r\n\nRequisitos\r\n\n•\tExperiencia en el soporte de plataformas PC y Mac\r\n\n•\tConocimiento del paquete Microsoft Office 365 y servicios en la nube\r\n\n•\tConocimientos prácticos de SharePoint y OneDrive en M365\r\n\n•\tBuenas habilidades de solución de problemas, con capacidad para investigar y resolver incidencias de forma independiente\r\n\n•\tConocimientos básicos de redes, especialmente en configuraciones de Wi-Fi para oficinas pequeñas o hogares\r\n\n•\tCapacidad para usar y gestionar un sistema de tickets de trabajo\r\n\n•\tLicencia de conducir vigente y vehículo propio confiable\r\n\n•\tExcelentes habilidades de comunicación, paciencia y atención al detalle\r\n\n•\tCompromiso con resolver los problemas de los clientes con cuidado y profesionalismo\r\n\n\r\n\n**\tHabilidades adicionales deseables \r\n\n•\tExperiencia en configuraciones AV, dispositivos de transmisión y televisores inteligentes\r\n\n•\tCableado y empalme básico de redes\r\n\n•\tExperiencia previa en servicio técnico en campo o soporte remoto","price":"Salario negociable","unit":"per year","currency":null,"company":"Craigslist","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1758925713000","seoName":"it-technician-software-field-support-westchester-rockland-nyc","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-bridgeport/cate-help-desk-it-support/it-technician-software-field-support-westchester-rockland-nyc-6386249137305712/","localIds":"1177","cateId":null,"tid":null,"logParams":{"tid":"ee79bd93-90fc-4238-a771-7a02ee666352","sid":"f23ade90-ab09-458a-91e6-4dd818f766fb"},"attrParams":{"summary":null,"highLight":["Soporte de software para Windows y macOS","Visitas remotas y en el lugar","Experiencia en Microsoft Office 365 y servicios en la nube"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null}]},"isFavorite":false},{"category":"4000,4241,4251","location":"9 Aspen Ave, Bay Shore, NY 11706, USA","infoId":"6358217131840312","pictureUrl":"https://uspic1.ok.com/logo/Craigslist.png","title":"Reparación y solución de problemas de electricidad de corriente continua (Bay Shore NY)","content":"\r\n\nArmaré un triciclo de 3 ruedas con 4 baterías de 12 voltios. Busco un electricista de corriente continua que me ayude a terminar el trabajo que comencé. Recientemente sufrí una caída y estuve hospitalizado durante un tiempo, pero antes de que pudiera terminar el cableado del triciclo. Ahora estoy en casa, pero confinado a una silla de ruedas por un tiempo. Como dije, necesito ayuda con el cableado. Si tiene experiencia en este tipo de trabajo y cree que puede ayudarme, agradecería una llamada. 516-857-3453 o 516-819-2249. Puedo pagar $25 por hora de trabajo. gracias, AL O Mary","price":"$25/hora","unit":"per hour","currency":null,"company":"Craigslist","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1757080437000","seoName":"dc-electric-repair-and-trouble-shooting-bay-shore-ny","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-bridgeport/cate-help-desk-it-support/dc-electric-repair-and-trouble-shooting-bay-shore-ny-6358217131840312/","localIds":"6629","cateId":null,"tid":null,"logParams":{"tid":"d49f92c7-a998-43e5-8e77-adc1654728fb","sid":"f23ade90-ab09-458a-91e6-4dd818f766fb"},"attrParams":{"summary":null,"highLight":["Se necesita electricista de corriente continua para cableado de triciclo","Tarifa por hora $25","Ayuda con la resolución de problemas eléctricos"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null}]},"isFavorite":false},{"category":"4000,4241,4251","location":"Commack, NY, USA","infoId":"6349979152333112","pictureUrl":"https://uspic1.ok.com/post/image/fc2dfa4f-dccd-4b5b-b64c-e4037dc4d35f.jpg","title":"Especialista en Soporte Técnico - Nivel 1","content":"Descripción del puesto\r\nComo Especialista en Soporte Técnico – Nivel 1 en IntelliShift, se convertirá en un experto en nuestras soluciones de vanguardia que combinan hardware, software, análisis e inteligencia artificial en múltiples industrias. Su responsabilidad principal será brindar un soporte excepcional al cliente resolviendo problemas técnicos, documentando casos y contribuyendo a mejorar la experiencia de soporte mediante la colaboración directa con equipos internos.\r\nEste puesto es ideal para alguien apasionado por resolver problemas, mejorar la satisfacción del cliente y seguir aprendiendo continuamente en un entorno dinámico y en evolución.\r\n \r\nPrincipales responsabilidades\r\n Dominar la suite de productos de IntelliShift, incluyendo hardware para vehículos, paneles en la nube, aplicaciones móviles y plataformas de análisis\r\n Brindar soporte inicial para consultas entrantes de clientes por teléfono y correo electrónico con profesionalismo y empatía\r\n Diagnosticar problemas de hardware/software y ofrecer soluciones o alternativas oportunas según los procedimientos establecidos\r\n Documentar con precisión los casos de soporte en Salesforce para agilizar el proceso de escalación\r\n Asegurarse de que todo el manejo de casos cumpla con los compromisos de SLA de IntelliShift\r\n Colaborar con departamentos internos como Soporte de Producto, Éxito del Cliente, Gestión de Cuentas y Producto para mantener y mejorar el contenido de la Base de Conocimiento\r\n Identificar problemas recurrentes o puntos de fricción para los usuarios y elevar recomendaciones para mejoras en productos o procesos\r\n Contribuir a una cultura de aprendizaje continuo compartiendo hallazgos y participando en sesiones de intercambio de conocimientos del equipo\r\n Requisitos\r\nLo que necesita para tener éxito\r\n 1+ años de experiencia en soporte técnico, mesa de ayuda o roles técnicos orientados al cliente\r\n Experiencia con plataformas de CRM como Salesforce o Zendesk \r\n Se prefiere ampliamente familiaridad con SaaS, servicios basados en la nube o aplicaciones móviles\r\n Excelentes habilidades de comunicación verbal y escrita, incluida la capacidad de explicar conceptos técnicos a usuarios no técnicos\r\n Buenas habilidades interpersonales y compromiso con un servicio al cliente excepcional\r\n Buenas habilidades analíticas y de pensamiento crítico para diagnosticar y resolver problemas de soporte de forma independiente\r\n Capacidad de adaptarse en un entorno de crecimiento acelerado con prioridades cambiantes y actualizaciones constantes de productos\r\n \r\nHabilidades adicionales (preferibles pero no obligatorias)\r\n Conocimientos de telemática, sistemas de rastreo GPS o diagnóstico de vehículos\r\n Experiencia apoyando clientes empresariales o plataformas B2B\r\n Experiencia en clasificación de tickets, soporte basado en SLA o conceptos de ITIL\r\n \r\nMétricas de éxito\r\n TTR, TTA, Calidad de Casos y otras métricas asignadas\r\n Precisión y completitud en la documentación de casos\r\n Contribuciones a la Base de Conocimiento y su reutilización\r\n Colaboración con equipos multifuncionales para retroalimentación y mejora continua\r\n Beneficios\r\nOfrecemos una compensación competitiva, acorde con la experiencia; $53k-65K. También ofrecemos excelentes beneficios para simplificar la vida de nuestros empleados y demostrarles cuánto apreciamos sus contribuciones. IntelliShift proporciona seguro médico subsidiado por la empresa para todos los empleados (y cobertura ampliamente subsidiada para familias), seguro dental, de visión y plan 401K con una contribución de la empresa del 4%. Este es un puesto presencial a tiempo completo. \r\n","price":"$53,000-65,000/año","unit":"per year","currency":null,"company":"Workable","language":"es","online":1,"infoType":1,"biz":"jobs","postDate":"1756710657000","seoName":"technical-support-specialist-tier-1","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://us.ok.com/es/city-bridgeport/cate-help-desk-it-support/technical-support-specialist-tier-1-6349979152333112/","localIds":"6560","cateId":null,"tid":null,"logParams":{"tid":"86aaced6-14c7-4fad-b7ff-2b77f50e5316","sid":"f23ade90-ab09-458a-91e6-4dd818f766fb"},"attrParams":{"summary":null,"highLight":["Resolver problemas técnicos para los clientes","Documentar casos en Salesforce","Colaborar con equipos multifuncionales"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Tipo de empleo","value":"Tiempo completo","unit":null}]},"isFavorite":false}],"cateTreeData":[{"categoryId":"0","name":"Todo","childrenCount":0,"children":null,"order":2147483647,"biz":null,"code":null},{"categoryId":"2","name":"Inmuebles","childrenCount":2,"children":null,"order":2,"biz":"property","code":"property"},{"categoryId":"1","name":"coches","childrenCount":2,"children":null,"order":1,"biz":"cars","code":"cars"},{"categoryId":"4","name":"Usados","childrenCount":18,"children":null,"order":0,"biz":"marketplace","code":"marketplace"},{"categoryId":"49","name":"servicios","childrenCount":14,"children":null,"order":0,"biz":"services","code":"services"},{"categoryId":"4000","name":"Empleos","childrenCount":31,"children":[{"categoryId":"4000","name":"Empleos","childrenCount":0,"children":null,"order":2147483647,"biz":"jobs","code":"jobs"},{"categoryId":"4001","name":"Contabilidad","childrenCount":25,"children":null,"order":0,"biz":"jobs","code":"accounting"},{"categoryId":"4027","name":"Administración y Soporte Administrativo","childrenCount":9,"children":null,"order":0,"biz":"jobs","code":"administration-office-support"},{"categoryId":"4037","name":"Publicidad， Artes y Medios","childrenCount":12,"children":null,"order":0,"biz":"jobs","code":"advertising-arts-media"},{"categoryId":"4050","name":"Banca y Servicios Financieros","childrenCount":17,"children":null,"order":0,"biz":"jobs","code":"banking-financial-services"},{"categoryId":"4068","name":"Call Center y Servicio al Cliente","childrenCount":8,"children":null,"order":0,"biz":"jobs","code":"call-center-customer-service"},{"categoryId":"4077","name":"CEO y Alta Dirección","childrenCount":5,"children":null,"order":0,"biz":"jobs","code":"ceo-general-management"},{"categoryId":"4083","name":"Servicios Comunitarios y Desarrollo","childrenCount":9,"children":null,"order":0,"biz":"jobs","code":"community-services-dev"},{"categoryId":"4093","name":"Construcción","childrenCount":11,"children":null,"order":0,"biz":"jobs","code":"construction"},{"categoryId":"4105","name":"Consultoría y Estrategia","childrenCount":7,"children":null,"order":0,"biz":"jobs","code":"consulting-strategy"},{"categoryId":"4113","name":"Diseño y Arquitectura","childrenCount":11,"children":null,"order":0,"biz":"jobs","code":"design-architecture"},{"categoryId":"4125","name":"Educación y Capacitación","childrenCount":16,"children":null,"order":0,"biz":"jobs","code":"education-training"},{"categoryId":"4142","name":"Ingeniería","childrenCount":21,"children":null,"order":0,"biz":"jobs","code":"engineering"},{"categoryId":"4164","name":"Agricultura， Animales y Conservación","childrenCount":9,"children":null,"order":0,"biz":"jobs","code":"farming-animals-conservation"},{"categoryId":"4174","name":"Gobierno y Defensa","childrenCount":7,"children":null,"order":0,"biz":"jobs","code":"government-defense"},{"categoryId":"4182","name":"Salud y Medicina","childrenCount":32,"children":null,"order":0,"biz":"jobs","code":"healthcare-medical"},{"categoryId":"4215","name":"Hotelería y Turismo","childrenCount":13,"children":null,"order":0,"biz":"jobs","code":"hospitality-tourism"},{"categoryId":"4229","name":"Recursos Humanos y Reclutamiento","childrenCount":11,"children":null,"order":0,"biz":"jobs","code":"human-resources-recruitment"},{"categoryId":"4241","name":"Tecnologías de Información y Comunicación","childrenCount":22,"children":[{"categoryId":"4241","name":"Tecnologías de Información y Comunicación","childrenCount":0,"children":null,"order":2147483647,"biz":"jobs","code":"info-comm-technology"},{"categoryId":"4242","name":"Arquitectos","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"architects"},{"categoryId":"4243","name":"Analistas de Negocios/Sistemas","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"business-systems-analysts"},{"categoryId":"4244","name":"Operadores de Computadoras","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"computer-operators"},{"categoryId":"4245","name":"Consultores","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"consultants"},{"categoryId":"4246","name":"Desarrollo y Administración de Bases de Datos","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"database-dev-admin"},{"categoryId":"4247","name":"Desarrolladores/Programadores","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"developers-programmers"},{"categoryId":"4248","name":"Ingeniería - Hardware","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"engineering-hardware"},{"categoryId":"4249","name":"Ingeniería - Redes","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"engineering-network"},{"categoryId":"4250","name":"Ingeniería - Software","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"engineering-software"},{"categoryId":"4251","name":"Mesa de Ayuda y Soporte TI","childrenCount":0,"children":[],"order":0,"biz":"jobs","code":"help-desk-it-support"},{"categoryId":"4252","name":"Gestión","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"management6"},{"categoryId":"4253","name":"Administración de Redes y Sistemas","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"network-sys-admin"},{"categoryId":"4254","name":"Gestión y Desarrollo de Productos","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"product-mgmt-dev1"},{"categoryId":"4255","name":"Gestión de Programas y Proyectos","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"program-project-management"},{"categoryId":"4256","name":"Ventas - Pre y Post Venta","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"sales-pre-post"},{"categoryId":"4257","name":"Seguridad","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"security"},{"categoryId":"4258","name":"Líderes de Equipo","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"team-leaders"},{"categoryId":"4259","name":"Redacción Técnica","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"technical-writing"},{"categoryId":"4260","name":"Telecomunicaciones","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"telecommunications"},{"categoryId":"4261","name":"Pruebas y Garantía de Calidad","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"testing-quality-assurance"},{"categoryId":"4262","name":"Desarrollo y Producción Web","childrenCount":0,"children":null,"order":0,"biz":"jobs","code":"web-development-production"},{"categoryId":"4263","name":"Otro","childrenCount":0,"children":null,"order":-1,"biz":"jobs","code":"other12"}],"order":0,"biz":"jobs","code":"info-comm-technology"},{"categoryId":"4264","name":"Seguros","childrenCount":10,"children":null,"order":0,"biz":"jobs","code":"insurance"},{"categoryId":"4275","name":"Legal","childrenCount":18,"children":null,"order":0,"biz":"jobs","code":"legal"},{"categoryId":"4294","name":"Manufactura， Transporte y Logística","childrenCount":20,"children":null,"order":0,"biz":"jobs","code":"mfg-transport-logistics"},{"categoryId":"4315","name":"Marketing y Comunicaciones","childrenCount":13,"children":null,"order":0,"biz":"jobs","code":"marketing-communications1"},{"categoryId":"4329","name":"Minería， Recursos y Energía","childrenCount":17,"children":null,"order":0,"biz":"jobs","code":"mining-resources-energy"},{"categoryId":"4347","name":"Bienes Raíces y Propiedades","childrenCount":9,"children":null,"order":0,"biz":"jobs","code":"real-estate-property"},{"categoryId":"4357","name":"Retail y Productos de Consumo","childrenCount":8,"children":null,"order":0,"biz":"jobs","code":"retail-consumer-products"},{"categoryId":"4366","name":"Ventas","childrenCount":7,"children":null,"order":0,"biz":"jobs","code":"sales"},{"categoryId":"4374","name":"Ciencia y Tecnología","childrenCount":11,"children":null,"order":0,"biz":"jobs","code":"science-technology"},{"categoryId":"4386","name":"Trabajo Independiente","childrenCount":1,"children":null,"order":0,"biz":"jobs","code":"self-employment1"},{"categoryId":"4388","name":"Deportes y Recreación","childrenCount":4,"children":null,"order":0,"biz":"jobs","code":"sport-recreation"},{"categoryId":"4393","name":"Oficios y Servicios","childrenCount":24,"children":null,"order":0,"biz":"jobs","code":"trades-services"},{"categoryId":"4418","name":"Otro","childrenCount":0,"children":null,"order":-1,"biz":"jobs","code":"other"}],"order":0,"biz":"jobs","code":"jobs"},{"categoryId":"4419","name":"Comunidad","childrenCount":12,"children":null,"order":0,"biz":"community","code":"community"}],"localIds":"7,1385","pageTitle":"Mesa de Ayuda y Soporte TI en Bridgeport","topCateCode":"jobs","catePath":"4000,4241,4251","cateName":"Empleos,Tecnologías de Información y Comunicación,Mesa de Ayuda y Soporte TI","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Casa","item":"https://us.ok.com/es/city-bridgeport/","@type":"ListItem"},{"position":2,"name":"Empleos","item":"https://us.ok.com/es/city-bridgeport/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Tecnologías de Información y Comunicación","item":"https://us.ok.com/es/city-bridgeport/cate-info-comm-technology/","@type":"ListItem"},{"position":4,"name":"Mesa de Ayuda y Soporte TI","item":"http://us.ok.com/es/city-bridgeport/cate-help-desk-it-support/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"help-desk-it-support","total":3,"sortList":[{"sortName":"Mejor coincidencia","sortId":0},{"sortName":"Más reciente","sortId":1}],"breadCrumb":[{"name":"Casa","link":"https://us.ok.com/es/city-bridgeport/"},{"name":"Empleos","link":"https://us.ok.com/es/city-bridgeport/cate-jobs/"},{"name":"Tecnologías de Información y Comunicación","link":"https://us.ok.com/es/city-bridgeport/cate-info-comm-technology/"},{"name":"Mesa de Ayuda y Soporte TI","link":null}],"tdk":{"title":"Información de contratación de Mesa de Ayuda y Soporte TI en Bridgeport - OK","desc":"Sitio web de información de contratación de Mesa de Ayuda y Soporte TI en Bridgeport, proporciona a los demandantes de empleo una gran cantidad de información laboral de Mesa de Ayuda y Soporte TI, puede buscar empleos y consultar más información de forma gratuita."}},"commonData":null,"hotCate":{"Arquitectos Reclutamiento":"https://us.ok.com/es/city-bridgeport/cate-architects/","Analistas de Negocios/Sistemas Reclutamiento":"https://us.ok.com/es/city-bridgeport/cate-business-systems-analysts/","Operadores de Computadoras Reclutamiento":"https://us.ok.com/es/city-bridgeport/cate-computer-operators/","Consultores Reclutamiento":"https://us.ok.com/es/city-bridgeport/cate-consultants/","Desarrollo y Administración de Bases de Datos Reclutamiento":"https://us.ok.com/es/city-bridgeport/cate-database-dev-admin/","Desarrolladores/Programadores Reclutamiento":"https://us.ok.com/es/city-bridgeport/cate-developers-programmers/","Ingeniería - Hardware Reclutamiento":"https://us.ok.com/es/city-bridgeport/cate-engineering-hardware/","Ingeniería - Redes Reclutamiento":"https://us.ok.com/es/city-bridgeport/cate-engineering-network/","Ingeniería - Software Reclutamiento":"https://us.ok.com/es/city-bridgeport/cate-engineering-software/","Gestión Reclutamiento":"https://us.ok.com/es/city-bridgeport/cate-management6/"},"hotCity":{"Darien Mesa de Ayuda y Soporte TI Reclutamiento":"https://us.ok.com/es/city-darien/cate-help-desk-it-support/","Stamford Mesa de Ayuda y Soporte TI Reclutamiento":"https://us.ok.com/es/city-stamford/cate-help-desk-it-support/","Oxford Mesa de Ayuda y Soporte TI Reclutamiento":"https://us.ok.com/es/city-oxford/cate-help-desk-it-support/","Hartford Mesa de Ayuda y Soporte TI Reclutamiento":"https://us.ok.com/es/city-hartford/cate-help-desk-it-support/","Fairfield Mesa de Ayuda y Soporte TI Reclutamiento":"https://us.ok.com/es/city-fairfield2/cate-help-desk-it-support/","Greenwich Mesa de Ayuda y Soporte TI Reclutamiento":"https://us.ok.com/es/city-greenwich1/cate-help-desk-it-support/","Westport Mesa de Ayuda y Soporte TI Reclutamiento":"https://us.ok.com/es/city-westport/cate-help-desk-it-support/","Lakeville Mesa de Ayuda y Soporte TI Reclutamiento":"https://us.ok.com/es/city-lakeville1/cate-help-desk-it-support/","Windsor Locks Mesa de Ayuda y Soporte TI Reclutamiento":"https://us.ok.com/es/city-windsor-locks/cate-help-desk-it-support/","Weatogue Mesa de Ayuda y Soporte TI Reclutamiento":"https://us.ok.com/es/city-weatogue/cate-help-desk-it-support/"},"hotCateName":"Puestos populares","hotCityName":"Ciudades populares","urlInfo":{"pathname":"/es/city-bridgeport/cate-help-desk-it-support/","origin":"https://us.ok.com","href":"https://us.ok.com/es/city-bridgeport/cate-help-desk-it-support/","locale":"es"}}