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Nuestros Asistentes Virtuales (VA) con sede en Estados Unidos se esfuerzan por cumplir y superar las necesidades y expectativas de los clientes.\r\nEl Asistente Virtual es un miembro fundamental de Zirtual. El VA es el punto de contacto principal con los clientes y trabajará de forma independiente con ellos. El VA recibirá apoyo de su Supervisor de Cuenta asignado, quien ayudará en la relación entre el VA y el cliente con modificaciones de planes, preguntas, retroalimentación sobre calidad, problemas de delegación y más.\r\nEl VA proporcionará un servicio administrativo profesional de alto nivel al trabajar en tareas y proyectos asignados por el cliente, asegurando que se ejecuten a tiempo y con la máxima calidad. El VA es responsable de ser el punto de contacto principal para sus clientes asignados y de estar familiarizado con las necesidades y preferencias de cada cliente. El VA debe mantener una comunicación constante y proactiva con los clientes y con los Supervisores de Cuenta. Se espera que los Asistentes Virtuales estén disponibles para los clientes durante las horas laborales acordadas con cada cliente, aunque no se espera disponibilidad las 24 horas del día. Los Asistentes Virtuales envían informes semanales de uso, responden a todas las comunicaciones dentro de un plazo de dos horas, mantienen perfiles de clientes detallados y actualizados, y siguen las mejores prácticas de Zirtual para el éxito.\r\n\r\nFunciones y responsabilidades esenciales:\r\nEl VA puede ayudar al cliente con:\r\nGestión y organización de proyectos-\r\nFacilitar la finalización oportuna de proyectos y objetivos\r\nGestión de calendarios personales y empresariales-\r\nProgramar y coordinar citas según sea necesario\r\nMonitorear proactivamente los calendarios del cliente para identificar posibles conflictos y asegurar que el equipo esté optimizando el tiempo del cliente\r\nInvestigación-\r\nEsto puede incluir investigación sobre eventos, viajes, proyectos, etc.\r\nProporcionar los resultados de la investigación a los miembros del equipo dentro de un marco de tiempo establecido, basado en las mejores prácticas aprendidas en la capacitación de Zirtual y las preferencias del equipo.\r\nCompras-\r\nAsegurar que las especificaciones de la compra satisfagan al cliente.\r\nInformes de gastos y organización de gastos según sea necesario.\r\nTareas administrativas-\r\nEsto puede incluir, entre otras: gestión de bandeja de entrada, gestión de calendarios, transcripción, correspondencia comercial estándar, investigación y entrada de datos.\r\nGestión de bandeja de correo electrónico-\r\nEsto puede requerir, entre otras responsabilidades, responder y organizar correos electrónicos según sea necesario, según las pautas específicas proporcionadas por el cliente y de acuerdo con las políticas y prácticas de Zirtual.\r\nGestión de redes sociales y marketing\r\nAsistir a reuniones virtualmente-\r\nRedactar agendas, tomar actas de reuniones y realizar seguimiento según sea necesario.\r\nEl VA debe proporcionar una comunicación clara y continua sobre el estado de las tareas, necesidades y preguntas a sus clientes. Deben:\r\nreconocer todas las tareas asignadas dentro del plazo establecido\r\nasegurarse de entender las fechas de entrega esperadas y comunicar cualquier cambio o retraso al cliente\r\nasegurarse de que el cliente esté informado sobre su uso de horas y fechas de renovación enviando un Informe Semanal de Uso, y si se solicita, informes al final del día\r\nEl VA debe estar abierto a recibir retroalimentación del Supervisor de Cuenta sobre indicadores clave de rendimiento, calidad de tareas y gestión del tiempo\r\nEl VA se comunicará con el Supervisor de Cuenta cuando necesite apoyo adicional en tareas o cobertura del cliente durante vacaciones o enfermedad. El Supervisor de Cuenta facilitará la ayuda de otros VA.\r\nRegistrar con precisión y en tiempo real todas las horas facturables para el cliente en el sistema oficial de seguimiento de tiempo de Zirtual.\r\nOtras funciones según se asignen.\r\nRequisitos\r\nHabilidades y atributos deseados:\r\nHabilidades claras, precisas, proactivas y profesionales de comunicación escrita y verbal\r\nCapacidad para organizar y priorizar eficazmente las tareas\r\nCapacidad para realizar múltiples tareas con diversos programas y aprender nuevos programas según sea necesario\r\nCapacidad para comprometerse con un mínimo de un año con Zirtual\r\nDebe tener una atención meticulosa a los detalles, junto con la capacidad de comprender tareas complejas\r\nCapaz de responder al estrés en un entorno acelerado\r\nFuertes habilidades interpersonales y capacidad para desarrollar rápidamente relaciones de trabajo\r\nActitud afable y entusiasta hacia el trabajo en equipo\r\nConocimientos avanzados de Internet/red y computadoras\r\n \r\nRequisitos:\r\nTítulo de asociado, licenciatura o un mínimo de 5 años de experiencia como asistente ejecutivo de ejecutivos de alto nivel\r\nMínimo de 4 años de experiencia administrativa\r\nExperiencia preferida trabajando con ejecutivos de alto nivel\r\nDominio de Google Suite y Google Calendar, y fluidez en Microsoft Office\r\nDominio de un programa de gestión de tareas como Trello o Asana\r\nExperiencia preferida con un programa de comunicación como Slack\r\nExperiencia preferida con una plataforma CRM como SalesForce, Hubspot o Zoho\r\nExperiencia preferida con un programa de informes de gastos como Quickbooks o Expensify\r\nExperiencia preferida con un programa de gestión de viajes como Concur\r\nExperiencia preferida con un programa de gestión de redes sociales como Hootsuite y Wordpress\r\nExperiencia preferida con herramientas de inteligencia artificial\r\nConexión a Internet confiable, computadora y teléfono\r\nCapacidad de escritura de al menos 50 PPM con precisión\r\nDisponibilidad durante las horas laborales PST o EST de lunes a viernes, a menos que se acuerde por escrito otra cosa con cada cliente \r\nBeneficios\r\nCompensación\r\nSerá compensado como contratista independiente 1099. 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