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• Tiempo completo
• Cantidad de unidades: 100
• Se requiere transporte confiable para ir y venir del trabajo, posiblemente incluyendo lugares de capacitación fuera del sitio, para cumplir con las funciones del trabajo.\r\n\nSalario: $20 - $22 / hora\r\n\nFUNCIONES Y RESPONSABILIDADES\r\n\n1. Relaciones con el cliente\r\n\n 1. Llevar a cabo las filosofías y deseos del propietario en las operaciones generales diarias de la comunidad de apartamentos para asegurar que FPI cumpla con los objetivos y expectativas del cliente\r\n\n2. Comunicación\r\n\n 1. Mantener una comunicación positiva, profesional y efectiva con solicitantes, residentes, proveedores, clientes e invitados mientras representa a FPI\r\n\n 2. Mantener informado al supervisor inmediato sobre el progreso del trabajo, incluyendo problemas actuales y potenciales, y sugerencias para nuevas o mejores formas de abordar dichos problemas\r\n\n3. Gestión de empleados\r\n\n 1. Operar la propiedad en ausencia del Director Comunitario\r\n\n 2. Responsable de la formación e integración de nuevos miembros del equipo de arrendamiento\r\n\n4. Arrendamiento/Ocupación\r\n\n 1. Mantener los niveles de ocupación establecidos por las expectativas del propietario/presupuesto\r\n\n 2. Exhibir técnicas profesionales de arrendamiento\r\n\n 3. Ayudar en la realización de las encuestas y análisis del mercado mensuales\r\n\n 4. Implementar estrategias de publicidad y marketing para la comunidad de apartamentos según sea necesario\r\n\n 5. Exhibir ratios de cierre en relación con el tráfico telefónico y presencial según la política de FPI\r\n\n 6. Asegurarse de que todas las fuentes de marketing en línea se actualicen (por ejemplo, Craigslist) diariamente\r\n\n 7. Promover relaciones positivas entre residentes y administración, para retener a residentes deseables. Atender las solicitudes de los clientes y realizar seguimiento como prioridad número uno.\r\n\n 8. Ayudar en la implementación de programas de retención de residentes\r\n\n 9. Asegurar la seguridad, comodidad y privacidad de todos los residentes de la propiedad\r\n\n 10. Asegurar que la orientación de ingreso se complete de manera consistente con los nuevos residentes\r\n\n5. Gestión de ingresos\r\n\n 1. Ayudar al Director Comunitario a maximizar el potencial de ingresos de la propiedad mediante la gestión de vencimientos de arrendamientos y cambios oportunos\r\n\n 2. Ayudar al Director Comunitario con la gestión de las recaudaciones mensuales de alquiler y morosidad, incluyendo depósito oportuno y seguridad de fondos según las políticas de FPI\r\n\n 3. Procesar con precisión facturas de proveedores y gestionar el cierre contable del mes\r\n\n6. Informes y gestión documental\r\n\n 1. Mantener archivos adecuados de residentes, incluyendo formularios, contratos y documentos de acuerdo con los Procedimientos Operativos Estándar de FPI\r\n\n 2. Responsable de la integridad y confidencialidad diarias de los archivos de residentes\r\n\n 3. Asegurar que los documentos y sistemas de informes se mantengan, actualicen y organicen\r\n\n 4. Cumplir con todos los requisitos periódicos de informes según solicitado/requerido, por ejemplo, Informes de Fin de Mes, Informes Semanales, Archivos de Cobro/Desalojo, etc.\r\n\n 5. Ayudar en la preparación y entrega del presupuesto\r\n\n7. Gestión de riesgos\r\n\n 1. Asegurar el cumplimiento de los elementos de gestión de riesgos mediante el seguimiento de los Procedimientos Operativos Estándar de FPI.\r\n\n 2. Informar oportunamente cualquier lesión, enfermedad o daño a la propiedad a través de los canales y formularios de informe adecuados.\r\n\n 3. Reaccionar con calma y profesionalidad en situaciones de emergencia, emocionales y/o estresantes.\r\n\n8. Mantenimiento de instalaciones\r\n\n 1. Ayudar a los residentes con la notificación de necesidades de mantenimiento.\r\n\n 2. Documentar las necesidades de instalaciones y mantenimiento y asegurar su finalización oportuna.\r\n\n 3. Monitoreo continuo del activo físico e identificación de preocupaciones con el supervisor inmediato.\r\n\n 4. Realizar seguimiento de solicitudes de mantenimiento para promover la comunicación y satisfacción del residente.\r\n\n9. Otros\r\n\n 1. Aplicar de manera consistente y justa las reglas y regulaciones comunitarias, así como los Procedimientos Operativos Estándar de FPI.\r\n\n 2. Cumplir con todas las leyes de vivienda justa y las políticas y procedimientos de FPI.\r\n\n 3. Promover una imagen profesional cumpliendo con la política de código de vestimenta de FPI Management.\r\n\n 4. El comportamiento mostrado debe ser de índole profesional al comunicarse con empleados, residentes, posibles residentes, clientes, proveedores e invitados mientras representa a FPI Management.\r\n\n 5. Responsable de cumplir con todos los requisitos de capacitación para el puesto (Grace Hill, reuniones de seguridad, etc.).\r\n\n 6. Realizar cualquier función según lo indicado por el supervisor, incluyendo asistencia en proyectos especiales.\r\n\n\r\n\n\r\n\nRequisitos\r\n\n\r\n\nRequisitos mínimos:\r\n\n* Debe tener experiencia en programas de viviendas asequibles, incluyendo pero no limitado a: LIHTC, programas HUD (Sección 8 basada en proyectos, Sección 236, PRAC, 811 PRA), USDA-Desarrollo Rural (515), HCD, Fondos HOME y Bonos.\r\n\n* Mínimo 1 año de experiencia en un puesto de supervisión similar, preferiblemente dentro de la gestión de propiedades residenciales.\r\n\n* Se requiere diploma de escuela secundaria o certificado de equivalencia. Título universitario en un campo relacionado es preferible, pero no obligatorio.\r\n\n* Debe dominar el habla, lectura y escritura en inglés.\r\n\n* Fuertes habilidades informáticas (MS Office, Google Apps, software relacionado con la gestión de propiedades, correo electrónico, internet).\r\n\nHabilidades requeridas:\r\n\n* Google Mail\r\n\n* Google Drive\r\n\n* RealPage\r\n\n* Uso de Internet\r\n\n* Habilidades informáticas básicas\r\n\n* Gestión\r\n\n* Servicio al cliente\r\n\n\r\n\n\r\n\nInformación adicional\r\n\n\r\n\nATRIBUTOS ESENCIALES\r\n\n* Aceptar y ejemplificar nuestros valores centrales HEART e incorporarlos en cada tarea realizada y en cada interacción con clientes, supervisores, miembros del equipo, colegas, residentes, proveedores, etc.\r\n\n* Son esenciales las habilidades positivas de influencia, interpersonales y de comunicación.\r\n\n¿Por qué considerar a FPI para tu próximo paso profesional? Somos una de las empresas de gestión de propiedades tercerizadas 100% por honorarios más grandes del país, líderes en el sector tanto en viviendas convencionales como asequibles, gestionando más de 850 comunidades (~150,000 unidades) en todo el país y empleando a ~3,500 miembros del equipo. Ofrecemos paquetes completos de compensación y beneficios (plan disponible pagado por el empleador solo para empleados), capacitación continua y muchas oportunidades para desarrollar tu carrera. ¡Únete al equipo FPI!\r\n\nDeclaraciones de EEO/EVerify\r\n\nFPI Management es un empleador que ofrece igualdad de oportunidades. Se anima a todos los candidatos calificados a postularse. 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