Creative Services Client Relationship Manager (Midtown West)

Description

Summary: This role involves acting as the primary in-person contact for Creative Services users, managing day-to-day relationships, and coordinating creative workflows. Highlights: 1. Serve as primary in-person contact for Creative Services users 2. Build and maintain strong relationships with business stakeholders 3. Coordinate creative requests from intake through delivery Our client, one of the world’s premier biopharmaceutical companies is seeking a Creative Services Client Relationship Manager for an ongoing contract assignment. The position is ON-SITE Monday-Friday 8am-5pm. Salary- $40.00-$45.00 per hour. Position Summary: The Onsite Client Relationship Specialist acts as the primary in-person contact for users of Creative Services within a leading pharmaceutical organization, supporting engagement with global Creative Services delivery teams. This role owns day-to-day relationships with business users, ensuring creative needs are clearly understood, prioritized, and translated into actionable inputs for production teams. Working in partnership with the broader client relationship team and delivery leadership, the Specialist supports workflow coordination, project execution, and visibility across the creative production process. Job Qualifications: Bachelor’s degree or equivalent experience preferred 2–4 years of experience in a Creative Services, Marketing, Production, or project coordination environment Experience working with creative workflows, including briefing, intake, and coordination of deliverables Familiarity with working across distributed or offshore production teams preferred Strong organizational and communication skills, with the ability to engage directly with business stakeholders Ability to manage multiple projects, requests, and priorities in a fast-paced environment Comfortable using basic workflow tracking, project management, or reporting tools Key Responsibilities: Client Engagement & Relationship Management Serve as the primary in-person contact for users of Creative Services Build and maintain strong working relationships with business stakeholders across supported teams Engage with users to understand needs, priorities, and feedback on services Translate business requirements into clear, actionable briefs for delivery teams Partner with the broader client relationship team to ensure alignment with overall service delivery and account direction Travel may be required to support client engagement, service introductions, and onsite meetings Workflow Coordination & Delivery Support Coordinate creative requests from intake through delivery Ensure requirements, timelines, and expectations are clearly documented and communicated Track project progress and follow up on deliverables to support timely completion Support prioritization of work in line with business needs and production capacity Offshore Coordination & Production Alignment Act as a key liaison between onsite stakeholders and global Creative Services delivery teams Facilitate communication to clarify requirements, resolve questions, and maintain workflow continuity Support alignment on scope, timelines, and deliverables across teams Escalate risks or delays through appropriate client relationship or delivery leadership channels Reporting &Workflow Visibility Maintain tracking of incoming requests, volumes, and delivery timelines Support reporting on project status, workload, and key issues Identify trends in demand, bottlenecks, or workflow challenges Contribute to improving visibility and efficiency across the creative production pipeline Service Adoption & Feedback Support awareness and adoption of Creative Services across business teams Assist in coordinating engagement activities such as presentations, webinars, or onsite sessions Gather and share user feedback to support ongoing service improvements Issue Coordination & Resolution Track and support resolution of project-level issues and delivery challenges Participate in issue reviews and coordinate follow-ups with delivery and relationship teams Ensure issues are clearly documented and communicated Contribute to continuous improvement of workflows and service delivery