Account Manager (Bronx)

Description

Summary: The Account Manager is responsible for managing key client relationships, ensuring client satisfaction, and driving revenue growth through security services, overseeing and growing a portfolio of key client accounts. Highlights: 1. Build and maintain strong, long-term relationships with key client accounts 2. Understand clients' security needs and develop tailored solutions 3. Drive revenue growth through the sale and delivery of security services Role and Responsibilities The Account Manager plays a critical role in managing key client relationships, ensuring client satisfaction, and driving revenue growth through the sale and delivery of security services. • Build and maintain strong, long-term relationships with key client accounts • Understand clients' security needs and develop tailored solutions to address them • Act as the main point of contact for clients, addressing inquiries, concerns, and requests promptly. Overall, The Account Manager is responsible for overseeing and growing a portfolio of key client accounts within the security company. They serve as the primary point of contact for clients, understanding their security needs, and delivering customized solutions. The role involves maintaining strong client relationships, maximizing revenue, and ensuring the successful execution of security services. Maintain ongoing communication with candidates throughout the hiring process. They provide updates on the status of their application, answer questions, and address any concerns they may have. 1. Identify opportunities to upsell or cross-sell additional security services to existing clients 2. Develop account growth strategies to meet or exceed revenue targets 3. Prepare and present proposals and quotations to clients for new services 4. Collaborate with internal teams to ensure the successful execution of security services 5. Monitor service quality and ensure that client expectations are met or exceeded 6. Address and resolve any service-related issues or concerns, including call outs, and vacant post. 7. Manage client contracts and agreements, including renewals and modifications 8. Ensure contract compliance and deliverables are met on time and within budget 9. Provide security consulting and advisory services to clients, including risk assessments and security improvement recommendations 10. Stay updated on industry trends and best practices to offer informed advice 11. Offer training and guidance to clients on the use of security systems and services 12. Prepare regular reports on account performance, revenue forecasts, and client satisfaction 13. Analyze data and metrics to identify trends and areas for improvement 14. Collaborate with sales teams to identify and pursue new business opportunities 15. Maintain adequate staffing levels for all sites you manage Qualifications and Education Requirements • Bachelor's degree in business, security management, or a related field (Master's degree is a plus). • Proven experience in account management, preferably in the security industry Preferred Skills • Microsoft Office, Win Team software experience a plus • Leadership, organizational skills,