Senior Desktop Support

Description

Summary: Essel is seeking a Senior Desktop Support professional to maintain technology knowledgebases, perform troubleshooting, and manage end-user technology projects. Highlights: 1. Opportunity to update and maintain technology knowledgebase 2. Perform remote and on-site troubleshooting 3. Manage end-user technology projects and deployments Start your career with Essel! We are looking for a Senior Desktop Support to support one of our clients in Menlo park or San Francisco area. Do you have what it takes to take the next step? Job description: Update and maintain technology knowledgebase with customer facing and internal troubleshooting documentation Perform remote and on-site troubleshooting through efficient troubleshooting methodology Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions Requirements Interpersonal and customer facing skills Proven experience as a Senior Desktop Support/ IT Technician Trouble shooting complex technical problems • Proven excellence in customer service, interpersonal and customer-facing skills Troubleshooting with all different types issues Experience with VDI, Microsoft, windows 10, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals