Resource One is a small managed service provider (MSP) located in Beaverton, OR serving all of Oregon and SW Washington. We are looking to add a Network Administrator (Level 3 Technician) to our small-yet-mighty team! Note: Prior experience with an managed service provider ("MSP") strongly preferred. This position will require working on-location at our Beaverton office and/or client locations most workdays. Job Overview Resource One, Inc’s (“ROI”) Network Administrator ( “L3” or “Level 3 MSP Support Specialist”) provides expert-level technology solutions and customer service to our existing clients, as well as offer network assessments for potential new clients. A Network Administrator must consider a client’s short-term and long-term needs holistically and offer strategic and creative solutions in alignment with ROI’s best practices and core values. A Network Administrator works closely with the entire service team, account management team, and project management team to cooperatively provide wrap-around services to our client base. Essential Functions -Design, integrate and maintain network services such as Active Directory, DNS, DHCP, SMB, SNMP, email, and VPN -Plan and implement security policies for systems and users -Identify critical client business processes and be able to offer appropriate solutions -Manage data security systems, including evaluating software options, upgrading systems, and monitoring and addressing threats and breaches -Configure and troubleshoot switches and VLANs -Answer and return calls from clients for service requests; troubleshoot client issues in real-time with client -Brainstorm with team members to resolve more complex problems -Develop thorough understanding of all ROI’s products and services, implementation methods and application to specific business situations -Assist with server management by responding to server issues that may require application or database shutdown/startup, server reboot, or restarting of server services -Test and deploy new software and procedures, implementation, conversion and upgrade activities -Troubleshoot PC hardware and software problems and identify, categorize, and resolve PC hardware and software application problems -Perform initial program load and user-specific setup for standard desktop applications -Perform diagnostics with users to collect information for troubleshooting -Isolate performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables and related equipment -Deploy and troubleshoot IP-based LANs/WANs and IP-based routing and bridging solutions -Perform routine and emergency maintenance of client infrastructure -Deploy and maintain PC/Server hardware and software -Contact software and hardware vendors to research problems and determine recommended solutions -Resolve remote access issues, printing issues, and network connectivity issues -Provide password administration -Perform data restoration -Effectively prioritize issues and focus on resolving most critical first -Log and track calls using ticketing system and maintain historical records and related problem documentation -Crosstrain team members on client accounts -Adhere to all company processes and standards -Escalate issues or concerns through the appropriate channels when necessary. -Complete all paperwork and reports accurately and on time. This would include entering time at the end of each client engagement and submitting time sheets at the end of each work week -Participate in after-hours call rotation for client emergencies -Participate in company and team meetings To be considered for this position, please email us your resume and answer the following questions: 1. Will you be able to reliably commute to Beaverton, OR 97008 for this job? 2. This job requires the ability to transport client equipment to/from job sites. Do you have a vehicle, valid Oregon or Washington driver's license, and proof of vehicle insurance? 3. This job requires participation in an on-call shift rotation. It's a one-week shift about every other month. Is this something you're willing to participate in? 4. Troubleshooting Technical Question: A user calls and asks for access to a shared drive. What should be your first step? 5. Microsoft 365 & Windows Administration Technical Question: You’ve been tasked with troubleshooting a user’s issue where they are unable to sync their OneDrive files. What steps would you take to diagnose and resolve the issue? 6. Networking & Infrastructure Technical Question: You are troubleshooting a situation where a client’s remote users, connected via VPN, report intermittent access to resources on an internal file server. What steps would you take to identify and resolve the issue? 7. Security & Account Management Technical Question: A user reports they can access sensitive folders they shouldn't. What is your auditing process? 8. Process, Automation, & RCA Technical Question: A client is complaining of intermittent application slowness across their entire organization. Detail your approach to performing a Root Cause Analysis (RCA). 9. Communication Technical Question: A client calls in with an issue, stating Tech1 knows exactly how to solve their problem, but Tech 1 isn't available. What do you do?