Employment Type Full time; Monday-Friday, 8 am-5pm (every other Friday off) Must be a resident of the state of Idaho To apply, send resume using the reply link above. Visit Bestnotes.com to learn about our organization. Reports To: Director of T1 Support Essential Duties/Responsibilities Carries out responsibilities in ways that reflect core values of Transparency, Empathy, and Creativity. Protect the integrity, confidentiality and availability of e-PHI that is held or transmitted by BestNotes on behalf of its customers. Trains clinicians, therapists, executives, and all other user staff on how to use BN software Identifies customer workflow and customizes software to fit specific needs Communicates new features to clients as needed Assists with client retention Answers technical questions regarding BN software via email, phone, and ticket system Qualifications Needed Initiative to learn new technologies Ability to work closely with clients and with flexible/evolving software requirements Well developed written and verbal communication skills Strong IT and organizational skills Ability to prioritize multiple tasks to manage a large caseload Ability to work independently and on small teams Knowledge and ability to research/resolve technical challenges Ability to develop and maintain strong, professional relationships with clients Typing speed: 50 WPM+ Ability to work with Gmail/Gmail Drive, and Microsoft Word/Excel Education Associate degree or higher in related field preferred (e.g., business, communications, healthcare, or other related field) 1-2 years work experience in related field can replace degree This description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and requirements. Other functions may be assigned, and management retains the right to add to or change the duties and responsibilities at any time.