Summary: Join a small, customer-focused team as a Help Desk Solution Provider, offering responsive tech support and building trusted relationships while learning from teammates. Highlights: 1. Opportunity to make immediate contributions in a tight-knit team 2. Focus on customer-first approach and user happiness 3. Work independently and learn from teammates About SimplePowerIT: We are a small, growing managed service provider based in Wenatchee, WA recognized for our fantastic and personalized service. Our clients value straight-forward solutions and responsive tech support delivered in plain English. SimplePowerIT provides customers with proven solutions that address their needs, secure their environments, and minimize complexity. We believe in the power of simplicity and a customer-first approach to service. We have a tight knit team that has fun together, celebrates successes and works hard, but rarely works more than 40 hours in a week. The position: SimplePowerIT has an opening for a customer-focused technician to provide help desk support and solutions. This position is responsible for supporting current clients, proactively monitoring health of endpoints and networks, and ensuring all issues are resolved beyond expectations. You’ll be joining a small team where you can make immediate contributions. We refer to this position as our Help Desk Solution Provider and User Happiness Specialist. Your background: You have (or are working towards) a 2 or 4-year IT degree or have worked as a network technician or similar for a local company or service provider. Your experience includes Microsoft 365, Windows networking and desktop troubleshooting. You care about solving users’ issues and take satisfaction in doing so. You listen, are empathetic, communicate well, and can problem solve PC tech issues. You are interested in a position where you can resolve everyday problems, work independently, and learn from your teammates while building trusted relationships with end users. You have skills and experience with the following: • Great customer service and non-techie communication • Demonstrate problem solving abilities • Windows desktop PC setup, domain joins, and troubleshooting • Administration of DNS, DHCP, SMB and other common networking protocols Experience with the following is also desirable, but not mandatory: • Windows Server and Active Directory administration and deployment • Microsoft 365, Exchange, SharePoint, and Azure Active Directory administration • Familiarity with backup and business continuity software • Familiarity with RMM, PSA, and ticketing tools You MUST reside in North Central Washington and be able to work daily at our Wenatchee office. Non local candidates will NOT be considered. Benefits and good stuff: We offer competitive pay, holidays and vacation pay, retirement matching and insurance. We believe in listening to employees and rewarding great work. Have an idea… share it with us and let’s get it implemented together as a team! Salary: Starting at $26-30 per hour. Higher pay available for demonstrated experience. PLEASE READ CAREFULLY: to apply, please send an email or letter that explains your interest in the position and attach a PDF version of your resume. Submissions with only a resume will NOT be considered.
Craigslist · HR
Craigslist · HR
