We’re looking for a friendly and patient Customer Support Specialist to help our users get the most out of our WordPress plugins. You’ll handle support tickets, troubleshoot plugin issues, and ensure every customer feels heard and helped. What You’ll Do Respond to customer inquiries via support tickets and emails Troubleshoot technical issues and guide users through solutions Escalate complex cases to the development team Keep response templates, FAQs, and documentation up to date Gather feedback and suggest ways to improve our plugins What You Bring Excellent written English and clear communication Experience providing WordPress-related support (themes or plugins) Problem-solving mindset and technical curiosity Patient, empathetic, and reliable under pressure ⚠️How to Apply (read carefully) Search “ithemeland woocommerce reporting” on Google first link. Navigate to More → We are Hiring in the header Watch the video and fill out the application form Include 2–3 sentences about a time you helped a user solve a tough issue (link or brief Loom if possible) ⚠️⚠️Important: We only review applications submitted through the form. Emails, DMs, or other methods won’t be considered.