Summary: This role involves comprehensive IT operations, including user onboarding/offboarding, end-user computing, M365 support, Intune management, SharePoint assistance, asset management, and data center support. Highlights: 1. Manage end-to-end user onboarding and offboarding processes 2. Provide L2/L3 support for desktops, laptops, and Microsoft 365 services 3. Administer endpoint devices using Microsoft Intune for patching and compliance Role Overview · Key Responsibilities · User Onboarding & Offboarding o Execute end-to-end user onboarding: o AD/Azure AD user creation o Mailbox, M365 license assignment o SharePoint, Teams, and application access provisioning o Endpoint provisioning via Intune · Handle user offboarding: o Access revocation (AD, M365, VPN, apps) o Email and OneDrive data retention as per policy o Asset recovery and inventory updates · Ensure onboarding/offboarding SLAs and audit compliance. · Coordinate with HR, and Application teams. · End User Computing & M365 · Provide L2/L3 support for desktops, laptops, peripherals, and mobile devices. · Support Microsoft 365 services: Outlook, Teams, OneDrive, SharePoint Online. · Troubleshoot M365 authentication, sync, licensing, and access issues. · Support OS builds, upgrades, patching, and endpoint troubleshooting. · Manage Active Directory and Azure AD user/group activities. · Intune & Patch Management · Manage endpoint devices using Microsoft Intune. · Configure and deploy: o OS updates and patch policies o Feature updates and quality updates o Application deployments · Monitor patch compliance and remediate failures. · Perform troubleshooting for update, policy, and device compliance issues. · Ensure endpoint security and baseline policy adherence. · SharePoint Support · Support SharePoint Online: o Site access and permissions o Document libraries, lists, and versioning · Assist users with collaboration and document management. · Coordinate with SharePoint admins for site creation and governance. · Support basic workflows and adherence to data handling policies. · Inventory & Asset Management · Manage IT asset · Maintain accurate asset records. · Perform periodic asset audits and reconciliation. · Track asset movement during onboarding/offboarding. · Ensure compliance with security and asset policies. · Data Center Hands & Feet Support · Perform on-site DC operational tasks as per SOP: o Rack & stack servers/network devices o Cabling, labeling, and port verification o Power cycling and console access o Hardware replacement (disk, RAM, PSU) · Coordinate with Infra, Network, and DB teams during incidents. · Follow DC access, safety, and change management procedures. · Operations & Governance · Handle incidents, service requests, and changes using ITSM tools. · Ensure SLA compliance and high-quality documentation. · Create and maintain SOPs, runbooks, and KB articles. · Support audits and compliance activities (ITIL / ISO). · Technical Skills Required · Windows 10/11, basic macOS support. · Microsoft 365 administration · SharePoint Online user and site support. · Active Directory & Azure AD. · Microsoft Intune (device management, patching, compliance). · Basic networking (VPN, LAN, DNS). · Understanding of data center hardware and operations. · ITSM and asset management tools. · Experience & Qualification · 3–7 years of experience in EUC / IT Operations / Infra Support. · Bachelor’s degree in IT / Computer Science or equivalent. · ITIL Foundation – preferred. · Microsoft Modern Workplace / Intune certifications
Craigslist · HR
Craigslist · HR
