Senior Systems Administrator

Description

Summary: MANTECH is seeking a customer-oriented Senior Systems Administrator to provide VIP-level support, troubleshooting, and resolution for hardware, software, and network-related issues. Highlights: 1. Serves as a Customer Advocate supporting VIP level customers 2. Provides in-person, “white glove” support to key stakeholders 3. Troubleshoots and resolves complex hardware, software, and network issues Apply Now MANTECH seeks a motived, career and customer-oriented Senior Systems Administror to join our team in Springfield, VA.  Responsibilities include but are not limited to: Serves as a Customer Advoce supporting VIP level customer; must present professional image and communice well.  Provides in-person, “white glove” support to key stakeholders. Responsible for providing support to end-user community on difficult hardware, software and network reled problems, questions, and use. Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. Responds to trouble tickets, customer calls for support as well as in-person support assistance. Responsible for providing in-depth and high level, support to end-user community on hardware, software and network reled problems, questions, and use. Troubleshoot and resolve incident tickets to include da storage, network connectivity, Active Directory accounts and security groups, and third-party software. Upde and manage assigned tickets to include daily work notes and customer updes throughout the ticket lifecycle. Troubleshoot customer equipment to include desktops, Multi-Function Print devices, video teleconference hardware, and various other IT assets. Minimum Qualificions: Minimum of five (5) years of reled experience in computer hardware, software, networking systems, and in the set-up, configurion, use, and troubleshooting of computer systems. Demonstred experience troubleshooting and resolving issues with da storage, network connectivity, Active Directory accounts and security groups, third-party software, VDIs, desktops, thin clients, printers, scanners, fax machines, and MFDs. Demonstred experience managing and upding customer tickets in a ticketing system. Outstanding customer service skills and practices. Experience contributing to a service desk technical knowledge base. Compliance with DoD 8570.01-M/8140.01 and have CompTIA Security+ certificion Preferred Qualificions: Proficient with SolarWinds Web Helpdesk Proficient working with SharePoint and supporting customer reled issues Proficient working with and supporting Microsoft Office products Clearance Requirements: Must have a current/active TS/SCI clearance and the ability to obtain and maintain a Yankee White Clearance prior to starting the position. Physical Requirements: Must be able to be in a stionary position more than 50% of the time Must be able to communice, converse, and exchange informion with peers and senior personnel Constantly operes a computer and other office productivity machinery, such as a computer The person in this position frequently communices with co-workers, management, and customers, which may involve delivering presentions. Must be able to exchange accure informion in these situions The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Apply Now