Phone Technician

Description

Summary: MANTECH seeks a motivated Phone Technician to provide frontline IT support, handle phone system installation and troubleshooting, and collaborate in a dynamic, team-oriented environment. Highlights: 1. Provide frontline IT support for phone systems 2. Collaborate closely in a dynamic, team-oriented environment 3. Offers hands-on work with diverse technologies Apply Now MANTECH seeks a motived, career-oriented, and customer-focused Phone Technician to join our team in Warrenton, VA. In this role, you will provide frontline IT support and handle phone system installion and troubleshooting while collaboring closely with a dynamic, team-oriented environment. This role offers hands-on work with diverse technologies supporting critical operions. Responsibilities include, but are not limited to: Install, configure, and maintain VoIP and traditional phone systems, including handsets, headsets, peripherals, user extensions, voicemail, and call routing. Perform physical installion and setup of phone hardware, cabling, pch panels, and reled telecommunicions equipment, including work in network and telecom closets. Troubleshoot and resolve phone system hardware, software, and connectivity issues to ensure optimal performance. Coordine with IT/network teams to integre phone systems with da networks and support system upgrades. Document installions, configurions, and maintenance procedures, and provide user training on phone system feures. Travel locally between customer buildings and support temporary assignments as required. Support coverage as part of a team opering between 6:00 AM and 5:00 PM. The required shift is Monday through Friday, 7:00 AM to 3:30 PM. Basic Qualificions HS Diploma and 11+ years of relevant experience OR Associes degree and 9+ years of experience OR Bachelor’s degree and 7+ years of experience Hands-on experience with phone hardware installion, cabling, pch panels, and working in network/telecom closets and with VOIP/digital phones. Ability to troubleshoot and resolve phone system hardware, software, and connectivity issues. Basic knowledge of networking concepts (TCP/IP, VLANs) and integrion between phone systems and da networks. Experience supporting Windows 10, Microsoft Office 2016 or ler, and common business applicions. Knowledge of Active Directory, TCP/IP networking concepts, and standard IT support tools. Preferred Qualificions Reled work experience in IT hardware and cabling installion. Experience with implemention of Sponsor’s network LAN infrastructure. Ability to work independently and manage multiple installion or service tasks simultaneously. Experience in technical help desk position and IT hardware/cabling installion. Experience with enterprise ticketing systems (ServiceNow ITSM/ITOM, Remedy, Jira Service Management). Clearance Requirements: Must have an active TS/SCI clearance with Polygraph. Physical Requirements Ability to remain stionary up to 25% of the time. Ability to move throughout buildings, access under desks, raised floors, and confined spaces. Ability to lift and move IT/AV equipment weighing 50+ pounds (team lifts or carts as needed). Must be able to ascend/descend ladders 10+ feet while pulling cables or adjusting equipment. Ability to opere computers, phones, and standard office equipment for extended periods. Apply Now