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Summary: This is a hands-on operations, automation, support, and systems-improvement role for someone who enjoys optimizing processes and helping others understand new ways of working. Highlights: 1. Hands-on operations, automation, and systems improvement role 2. Focus on making things run better and helping people understand 3. Opportunity to bring order to a dynamic company We at BrightArchive.com build AI-powered software that helps county governments and domestic relations offices manage documents, reminders, digital signatures, communications, and workflow. We are looking for a smart, organized, practical person who can help improve office systems, support users, explain how automation works, and help create clear instructions and documentation. This is **not a sales job**. It is a hands-on operations, automation, support, and systems-improvement role for someone who likes making things run better and helping people understand better ways to work. ### What you’d help with: * organizing CRM, follow-up, and internal office systems * setting up automations between email, task systems, spreadsheets, forms, and workflow tools * helping staff understand how the system works and how automation can reduce wasted time * answering occasional support questions clearly and professionally * writing instructions, guides, and internal documentation when needed * improving workflow for onboarding, support, and internal operations * helping us manage incoming information in a more structured and reliable way * reviewing systems and occasionally looking at code or system logic at a practical level to help identify whether it appears well organized and professionally built * helping bring order to a company with a lot of activity, ideas, and moving parts ### You should be: * strong with office automation tools and workflow systems * a clear English writer and communicator * able to explain technical ideas in plain language * organized, detail-oriented, and patient * comfortable with platforms like Monday.com, Airtable, Notion, Zapier, Make, spreadsheets, forms, or similar tools * able to think logically about process, follow-up, and efficiency * comfortable reviewing technical material or code structure at a high level, even if you are not a full-time programmer * good at spotting inefficiency and helping people understand better ways to do things * calm and professional when answering support-related questions * have a passion for helping families and children ### About us: We build AI-powered tools designed to help counties and agencies support families more effectively. Our software is focused on practical improvements: better document handling, better reminders, better communication, and better workflow for the people doing important case-related work. We care about making caseworkers’ and staff members’ lives easier through practical technology that saves time and reduces unnecessary manual work. ### Hours: Part-time. Flexible, but **11 a.m. till 5:00 or later works best for us**. To apply: Send a quick note about: * your experience with office automation, workflow tools, or operations support * any experience writing instructions, documentation, or answering support questions * the tools you know * whether you are comfortable reviewing code or technical systems at a high level * your availability must be available approximately 20 hours a week We are looking for someone practical, steady, organized, and good with people who can help us build better systems and explain them clearly.
