Desktop Support Technician

Description

Summary: This role involves direct desk-side support, troubleshooting and repairing IT devices, and managing customer tickets for the NGEN program. Highlights: 1. Support the largest IT services program for the Navy 2. Deliver core backbone of Navy-Marine Corps Intranet 3. Troubleshoot and resolve user computer issues Apply Now Description More About the Role: NGEN is the largest IT services program for the Navy. Under the Service Management, Integrion, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operions, service desk, and da transport. Ultimely, Leidos will support the Navy in unifying its shore-based networks and da management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network. At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time Leidos will be a wise investment in your career and in yourself. Leidos is seeking a Mid-level Desktop Support Technician to support a government site North Island as one of the key members of the Field Services team. The candide will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices. The work locion for this position will be a government site and will require the ability to: •Must be able to lift and carry 50 lbs. for up to a 100 feet a time; must be able to lift 25 lbs. vertically using ladders. •Must be able to work in confined spaces, such as raised floors or communicions closets; must be able to work in noisy environments, such as da centers and operions centers; must be able to stand or sit for 8 hours a time. •Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets. •Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and informion displayed in schemics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer). •Must be able to drive personal or corpore vehicle (depending on availability) to different locions to work on projects and troubleshoot issues; valid ste license required. •Must be available to work an 8 hour shift between 6 AM and 6 PM and able to work from different sites within the North Island group. Wh You'll Get to Do: •Assist other technicians in resolving complex issues.  •Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).  •Ensure proper ticket-handling according to guidelines set in place.  •Properly troubleshoot and resolve user computer issues including hardware and software-reled concerns.  •Ensure customer reled tasks are completed within the timeline set.  •Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components.  •Process retiring computers which includes retrieving the computer, clearing the BIOS, removing the SSD for return to the customer and completing return shipment paperwork.  •Order and replace computer components as well as returning the defective component. You'll Bring These Qualificions: •Must be a US Citizen and possess a DoD Secret Clearance. •HS diploma with 4+ years of prior relevant experience, additional reled educion or certificions may be considered in lieu of experience. •Valid DoD 8570 IAT Level II: Security+ or higher Certificion.  •Must demonstred expertise in IT Enterprise Operions.  •Experience with Microsoft Windows OS, version 10. •Excellent customer service skills.  •Excellent oral and written communicion skills. These Qualificions Would be Nice to Have: •Organized and detail-oriented. •Strong leadership skills. •Self-motived/ self-directing. •Strong collaborion, prioritizion, and adaptability skills required. Relionship building. •Ability to manage and prioritize own work, and th of their team. •Independent decision making. •Analytical thinking; thinking out of the box. •Ability to effectively communice with all organizional levels (SME to Senior Management). •Ability to analyze problems various levels (e.g. detail level, overall organizional impact, etc.). Pay Range: $31.00 - $34.00/hourly re. NGEN If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the stus quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already step 30 — and moving faster than anyone else dares. Original Posting: April 20, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipes th this job requisition will remain open for least 3 days with an anticiped close de of no earlier than 3 days after the original posting de as listed above. Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compension or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, educion, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market da, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovions. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximely $16.7 billion for the fiscal year ended January 3, 2025. For more informion, visit www.Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. Th's why we craft compension packages th reflect the importance of the work we do for our customers. Employment benefits include competitive compension, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available www.leidos.com/careers/pay-benefits. Securing Your Da Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-reled informion during any part of the employment applicion process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communice with you through emails th are genered by the Leidos.com automed system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhsApp, Telegram, etc. If you received an email purporting to be from Leidos th asks for payment-reled informion or any other personal informion (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediely by emailing us LeidosCareersFraud@leidos.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discriminion All qualified applicants will receive considerion for employment without regard to sex, race, ethnicity, age, nional origin, citizenship, religion, physical or mental disability, medical condition, genetic informion, pregnancy, family structure, marital stus, ancestry, domestic partner stus, sexual oriention, gender identity or expression, veteran or military stus, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Apply Now