Associate Manager IT Administrator

Description

Summary: Join Lifespace Communities as an Associate Manager of Community Technology, driving innovation in onsite IT support and delivering personalized experiences through customer-facing service. Highlights: 1. Shape the future of IT support with an exciting new Tech Bar initiative. 2. Enhance onsite IT support with a customer-facing, service-driven approach. 3. Deliver high levels of customer service and provide technology training. Apply Now Community: Claridge Court Address:   8101 Mission Road Prairie Village, Kansas 66208 Pay Range $27.24-$37.47+ Hourly Live your purpose. Grow your career. Thrive through teamwork. Cree meaningful, personalized experiences. Join Lifespace Communities in driving innovion! We’re launching an exciting Tech Bar across our communities as part of a company-wide IT transformion. This newly creed community-based role offers a unique opportunity to enhance onsite IT support, shifting to a customer-facing, service-driven approach th delivers immedie assistance to team members and residents. Be part of a team th’s shaping the future of IT support apply today! Fully Onsite Position with Required On-Call Coverage At Lifespace, team members are the center of delivering a purpose driven experience for our residents! We provide an environment where each team member can live their aspirions, developing in their career, making a difference, and being a part of a meaningful mission. Join our IT team today as our new Associe Manager of Community Technology. A few details about the role: Handle customer expections (both internal staff and residents) regarding IT services, identify gaps between customer needs and IT capabilities, and find innovive solutions to bridge those gaps. Deliver high levels of customer service with a positive, outgoing approach to service delivery. Provide periodic technology training sessions with staff and residents. Ensure the overall technical health and stability of the assigned community, including remote locions, and maintain high levels of resident and team member sisfaction. Coach and encourage business stakeholders on the potential use of technologies th add value to business units. Represent and communice business unit managements technology needs to the wider IT department. Vendor management to coordine with key vendors to diagnose and troubleshoot complex technical issues, holding them accountable for SLAs. Own and facilite timely root cause analysis for community level severity 1 and 2 outages, including follow-up communicion to affected team members and/or residents. Work with Lifespace IT leadership and peers across other Communities for coaching mentoring as a junior team member. Coordine with resident volunteers, and the wider IT support team on resolving incidents, escaling complex tickets, and communicing updes effectively. Grow a deep understanding of the technical infrastructure all communities, including core applicions, network connectivity, Wi-Fi capabilities, and service issues. Participe in local project efforts for community technical improvements and contribute to enterprise-wide IT initiives. Grow knowledge and experience with IT support processes and procedures, including incident management, problem management, change management, and asset management. And here’s wh you need to apply: Associe’s degree in management informion systems, computer science, or business preferred. Two to five years of IT support experience with demonstred progression of skills and responsibilities. Professional Certificion (e.g., MCP, MCSE, CompTIA), preferred. Experience providing IT support in the healthcare industry is a plus. Ability and willingness to work in an environment providing 24x7x365 support to our communities. Lifespace has enjoyed over 40 years of success, and this is just the beginning. With new opportunities, continued growth, and the support from your Lifespace family get ready to ignite your life and experience Living Lifespace. COMPANY OVERVIEW: Lifespace Communities headquartered in West Des Moines, Iowa and Dallas, Texas, is one of the nion's largest Senior Living providers of non-profit retirement communities. Lifespace employs over 4,500 team members and servers over 5,100 residents. The organizion is committed to creing communities where people are empowered to live their aspirions. Equal Opportunity Employer If you are excited to learn and grow, be excellent, thrive with your team and deliver personalized experiences you'll enjoy your career with us! Apply Now