VOIP Engineer- Mid

Description

Summary: This role involves engineering, integrating, and sustaining enterprise voice services, managing VoIP network solutions, and ensuring reliable communication. Highlights: 1. Supports enterprise voice services and integrates collaboration tools. 2. Engineers and plans VoIP installations, enhancements, and maintenance. 3. Maintains security, compliance, and documentation for voice systems. Apply Now Description Leidos is seeking a VOIP Engineer- Mid  in the Washington, DC area.   POSITION SUMMARY: The VOIP Engineer - Mid supports the SEC ISS contract by engineering, integring, and sustaining enterprise voice services across SEC environments. This role analyzes and develops VoIP network solutions and plans installion, upgrades, and maintenance of VoIP systems from project inception to conclusion. The engineer manages and integres Voice services with Cisco Jabber and WebEx (or equivalent) to ensure reliable communicion and interoperability across SEC operions. The position also supports incident response, SLA-aligned service delivery, and secure operions consistent with SEC change, vulnerability, and compliance expections. PRIMARY RESPONSIBILITIES: Voice Network Engineering and Lifecycle Planning - Analyze current-ste and target-ste VoIP network architecture supporting SEC voice and conferencing services. - Design and plan VoIP installions, enhancements, and maintenance activities from initiion through implemention. - Define technical requirements for voice performance, capacity, resiliency, and service continuity. - Coordine engineering activities with SEC stakeholders, operions teams, and dependent infrastructure teams. Unified Communicions Administrion and Integrion - Administer enterprise VoIP plforms and voice service components in support of day-to-day operions. - Manage and integre Voice services with Cisco Jabber and WebEx, or equivalent collaborion tools. - Ensure interoperability between VoIP, softphone, and conferencing capabilities used across SEC operions. - Execute move/add/change activities and support end-user enablement for voice feures and services. Operions, Incident Response, and Service Delivery - Support voice service operions in alignment with SEC ISS ticketing, escalion, and SLA performance objectives. - Troubleshoot voice incidents and service degradions; perform root-cause analysis and coordine timely restorion. - Maintain and follow SOPs/runbooks for monitoring, alert handling, and escalion of voice-reled events. - Provide clear operional communicions on outages, stus, resolutions, and recurring service issues. Security, Compliance, and Documention - Maintain VoIP applicions supported versions and coordine remediion of vulnerabilities and POA&M-reled findings. - Ensure voice-service changes follow SEC security policies, change control processes, and configurion baseline requirements. - Produce and maintain technical documention, diagrams, and operional artifacts for managed voice systems. - Contribute to audit-readiness activities by maintaining accure implemention and support records. REQUIRED QUALIFICATIONS: Bachelor's degree in a relevant field; additional years of experience may be substituted in lieu of a degree. Minimum 4 years of reled experience managing voice networks, with advanced skills and knowledge in VoIP. Demonstred experience managing and integring Voice services with Cisco Jabber and WebEx, or equivalent plforms. VoIP network analysis, design, implemention, and operional support. Incident, problem, and ticket-driven service restorion for voice environments. VoIP lifecycle management, including upgrades, pching, and change control. Technical documention development (SOPs, configurions, diagrams, and operional artifacts). U.S. citizenship required. Clearance: Ability to obtain and maintain SEC Public Trust (or higher if required). PREFERRED QUALIFICATIONS: Experience supporting large-scale enterprise voice deployments in complex, multi-site environments. Hands-on experience with Cisco Unified Communicions ecosystem components (e.g., UCM/Unity/CX/RedSky). Experience supporting collaborion and conferencing integrions across voice and endpoint plforms. Experience in a federal IT environment with FISMA/POA&M-driven operional and compliance requirements. Working knowledge of ITSM/ServiceNow workflows and SLA-based service delivery in 24x7 operional environments. CCNP Collaborion (or other current Cisco Collaborion certificion) ITIL 4 Foundion WORK ENVIRONMENT / OTHER Operional Support: May require participion in on-call or surge support activities depending on operional needs. Locion: On-site SEC HQ, Washington, DC. Travel: As required per contract direction.   If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the stus quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already step 30 — and moving faster than anyone else dares. Original Posting: May 13, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipes th this job requisition will remain open for least 3 days with an anticiped close de of no earlier than 3 days after the original posting de as listed above. Pay Range: Pay Range $59,150.00 - $106,925.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compension or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, educion, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market da, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovions. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximely $16.7 billion for the fiscal year ended January 3, 2025. For more informion, visit www.Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. Th's why we craft compension packages th reflect the importance of the work we do for our customers. Employment benefits include competitive compension, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available www.leidos.com/careers/pay-benefits. Securing Your Da Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-reled informion during any part of the employment applicion process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communice with you through emails th are genered by the Leidos.com automed system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhsApp, Telegram, etc. If you received an email purporting to be from Leidos th asks for payment-reled informion or any other personal informion (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediely by emailing us LeidosCareersFraud@leidos.com. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. Commitment to Non-Discriminion All qualified applicants will receive considerion for employment without regard to sex, race, ethnicity, age, nional origin, citizenship, religion, physical or mental disability, medical condition, genetic informion, pregnancy, family structure, marital stus, ancestry, domestic partner stus, sexual oriention, gender identity or expression, veteran or military stus, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. Apply Now