CSBio: IT Infrastructure Specialist (milpitas)

Description

Summary: Seeking a hands-on IT Infrastructure Specialist to manage day-to-day technology, support digital transformation, and provide comprehensive IT support for a growing company. Highlights: 1. Shape infrastructure during digital transformation 2. Primary point of contact for IT issues 3. Hands-on role with broad IT responsibilities We are looking for a hands-on IT Infrastructure Specialist to take ownership of the day-to-day technology that keeps CSBio running. This is not a software development role. Instead, we need someone who is comfortable across the full breadth of small-to-mid-size company IT — from running ethernet through a wall, to programming a managed switch, to walking a new hire through their email setup. The ideal candidate is a generalist who enjoys variety, takes ownership of problems, and can communicate clearly with a workforce that is highly skilled in chemistry and manufacturing. You will be one of the primary points of contact for IT issues across the company, and you will help shape the infrastructure as we continue to grow. CSBio is also in the middle of a digital transformation — moving 200+ paper SOPs, batch records, and lab forms onto a centralized data platform, and layering AI-powered automation on top. This role provides the infrastructure backbone that effort runs on, and supports the day-to-day operations to see it through. Key Responsibilities: Network & Infrastructure - • Configure, deploy, and troubleshoot site-to-site and client VPN connections • Program and maintain managed network switches (VLANs, port configurations, firmware updates) • Pull, terminate, and test ethernet runs for new lab equipment, workstations, and office build-outs • Maintain wireless infrastructure, including access points, controllers, and guest network segregation • Monitor network performance and proactively address bottlenecks or reliability issues Server & Domain Administration - • Administer Windows domain environment, including Active Directory, Group Policy, DNS, and DHCP • Maintain corporate file servers, application servers, and supporting infrastructure (physical and virtual) • Manage user accounts, permissions, security groups, and access controls in line with company policy • Apply patches, updates, and security configurations across servers and endpoints Backups & Data Protection - • Implement and verify backup routines for corporate data, file shares, and instrument controller PCs (HPLC, synthesizer, lyophilizer, balance, and similar systems) • Coordinate with QA and manufacturing to ensure backups support data integrity and audit-readiness in a regulated (GMP) environment • Maintain documentation of backup schedules, retention policies, and restoration procedures • Periodically test restores to confirm recoverability Endpoint & End-User Support - • Image, configure, and deploy laptops and desktops for new hires, including domain join, software installation, and user account setup • Install, configure, and troubleshoot networked printers, scanners, and label printers across office and lab areas • Provide responsive, patient helpdesk support to a workforce that is generally not IT-savvy — explaining issues in plain language and resolving recurring pain points • Manage software licensing, device inventory, and asset tagging • Onboard and offboard employees from a technology standpoint General & Miscellaneous - • Respond to ad-hoc IT requests from across the company — from “my email isn’t working” to “we need a network drop in the new lab by Friday” • Coordinate with outside vendors for ISP, telecom, copier, and specialized IT services • Maintain documentation of network diagrams, server configurations, vendor contacts, and standard operating procedures • Support facility-related IT projects in coordination with Facilities and Engineering teams • Support on-premise deployment of AI/LLM tooling — hardware setup, GPU/server provisioning, network configuration, and ongoing uptime • Provide end-user troubleshooting as staff transition from paper to digital workflows • Assist with the physical scanning and digitization of paper SOPs, batch records, and lab forms — operating scanners, configuring OCR settings, and ensuring scanned files meet quality and naming standards Required Qualifications: • 2+ years of hands-on IT experience in a small-to-mid-size company environment, with broad exposure across networking, servers, and end-user support • Working knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP, Mac and Windows OS • Practical experience with managed switches, VLANs, firewalls, and VPN technologies • Comfort with structured cabling — able to pull, terminate, and test ethernet runs without contracting it out • Familiarity with backup software and strategies for both corporate data and standalone instrument PCs • Strong troubleshooting instincts and the patience to support non-technical users in a respectful, plain-English way • Self-directed; comfortable owning problems from start to finish without close supervision CSBio: CSBio is a contract manufacturing organization (CMO) specializing in the production of synthetic peptides for pharmaceutical and biotech clients worldwide. Our facilities house a mix of laboratory, manufacturing, QC, and administrative environments, all of which depend on reliable IT infrastructure to keep peptide synthesis, purification, and shipment moving on schedule.