Description
Summary:
Seeking an Administrative/Customer Service Assistant to manage diverse tasks, customer inquiries, order processing, and ensure high-quality customer interactions.
Highlights:
1. Engage in diversified administrative and customer service tasks
2. Utilize strong communication and interpersonal skills
3. Work in a team environment with focus and organization
Mineola Print and Mail Company looking for an Administrative/Customer Service Assistant.
Responsibilities include but are not limited to:
Diversified administrative tasks, customer service, telephone inquiries/order processing, invoicing, billing and proofreading.
Requirements:
2-4 yrs. office experience with excellent phone etiquette, communication/interpersonal/customer service skills.
Must be:
• professional, punctual and reliable
• detail oriented, organized and focused
• proficient with all Microsoft Office programs
Must be able to:
• multi-task and work well in a team environment
• process sales orders/inquiries received via phone, Email and Website
• update and maintain accurate customer information
• handle customer concerns, ensure problems are resolved and proper follow-up occurs
• proofread printed copy and detect errors in spelling, grammar, punctuation, etc. before production
Any of the following knowledge or skills are a Plus:
• Quickbooks Online
• UPS Shipping Software
• Post Office
• Graphic Design
• Print Production
• Bilingual (Spanish)
• Catholic Church
Hours: 8:15 – 4:15 Monday – Friday
Paid Holidays, Vacation and Sick time after 90 days