Regional VP Operations - Southeast

Description

Summary: The Regional Vice President of Operations drives consistency, efficiency, and quality in services to improve client sales, satisfaction, and retention. Highlights: 1. Lead regional operations strategies and initiatives 2. Drive operational efficiency and process improvement 3. Manage merger and acquisition support and integration Apply Now Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.   Overview The Regional Vice President of Operations serves to represent Gallagher Benefit Services (GBS) from an operational standpoint by supporting the strategic goals of the organization, as outlined by the division and regional management. This will be accomplished by driving consistency, best practices, efficiency and the quality of work products and processes in order to deliver best in class services and resources to improve client sales, satisfaction and retention. How you'll make an impact Work directly with regional leadership and division operations leader to ensure alignment of resources, consistent deliverables of services and a balanced focus on divisional and regional initiatives.   Operations Functions: Lead the regional GBS operations strategies through both direct management of regional operations team and matrix relationships across local branch offices Work cross functionally with GBS business partners including: Account Management, Client Support Services, Compliance, Finance, Global Support Services, HRIT, Human Resources, Marketing and Sales Operations to support divisional objectives Collect and analyze data to promote strategies in operational efficiency, including organization structure design Recommend operational metrics to proactively improve quality of divisional and regional services Drive adoption of recommended solutions with quantifiable ROI Provide operational expertise and proven approaches including organizational efficiency, process improvement and automation which includes reviewing internal systems and providing suggestions towards tool development. Advise and implement technology and/or vendor solutions to support operations and sales activities; drive utilization of technology and solutions across the region Facilitate workgroup meetings to ensure consistent communication of strategies and sharing of best practices with local offices within the region; drive execution of best practices across the region Manage and direct the merger and acquisition support and process management, including due diligence through integration Participate in the preparation of expense and capital budgets for short and long range planning and operations Management: Act as an escalation point for direct reports and provide broad based assistance for the operations teams to increase capacity to serve GBS business partners Provide oversight and direction to shared resources practice leaders in the development and refinement of local Value Proposition for client services and client deliverables which includes the regional Underwriting, Compliance and Health Management teams Give cohesive direction and leadership to ensure execution of local branch initiatives that support the strategic divisional and corporate directives   Compliance: Recommend internal professional standards and internal education; drive results, including limiting E&O exposure at the branch level through local operational leaders by complying with BOSS (Business Operating Standards and Systems) and audit preparedness Identify operations risks within the region and develop mitigation strategies About You Required: Bachelor's degree and 5 years related experience  Desired: 10+ years of operational experience within the insurance and/or benefits industry 10+ years of program management or consulting within the insurance and/or benefits industry Experience with managing resources, risk analysis, budgets and client onboarding and relationship management Experience with setup, management and oversight of the execution of large scale projects Experience and knowledge of change management, organizational development, profit maximization, productivity and efficiency enhancement   Work Traits   Communication, Analytical and Organization Skills Excellent written and oral communication skills Superior presentation skills Strong analytical, organizational and problem solving capabilities Must be independent, self-motivated, goal and people oriented Proactive approach with attention to detail and proven ability to follow through   Work Execution Change agent with ability to influence others outside of a direct reporting relationship Proven relationship building skills and high energy level Cooperative with colleagues and strong consultative approach Ability to coach and motivate others Supports execution of business unit goals and Dominant Priorities   Standards and Practices Ability to manage/balance multiple priorities Assigns work and manages projects on a timely basis Is a model to the divisional, regional and branch teams Excels in self-service environment and has a ‘no job is too small attitude’   Use of time Ability to lead and participate in cross functional team based projects Can prioritize and manage through constant change   Customer Service & Business Strategy Commitment to and record of strong customer service Excellent interpersonal skills Ability to translate short-term business goals into team and individual performance goals Ability to conduct performance management discussions Excellent customer focus Excels at understanding and articulating strategy, positioning and messaging     Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.  Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.   We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Apply Now