Summary: Seeking an Operations Manager to oversee diverse business functions, including sales, fulfillment, customer service, e-commerce, and vendor coordination, with direct mentorship and a clear path to Director-level. Highlights: 1. High-visibility role reporting directly to the owner 2. Clear path to a Director-level position 3. Involved in nearly every aspect of the company Company: Established kitchen & bath fixtures company Location: Los Angeles, CA (on-site) Type: Full-time Compensation: $60,000–$80,000 base salary + performance-based commission structure — total compensation potential exceeding $100,000. Annual review. About Us We're a growing e-commerce, wholesale, and showroom business selling kitchen and bath fixtures online and in person. We've also launched a new luxury brand that's currently in 7 showrooms — and we're growing it to 30. We're a small, fast-moving team where the right person gets their hands into every part of the business. The Role We're looking for an Operations Manager to be involved in nearly every aspect of the company — sales, fulfillment, customer service, e-commerce channels, and vendor coordination. This is a high-visibility role reporting directly to the owner, with a clear path to a Director-level position for the right person. If you want a narrow, siloed job, this isn't it. If you want to run things and grow with the company, keep reading. Responsibilities Learn and manage day-to-day operations across departments: sales/fulfillment, warehouse/inventory, marketing/new development Grow our luxury brand from 7 showrooms to 30 across retail and wholesale channels — including trade shows, social media, influencer partnerships, dealer/showroom outreach, and e-commerce build-outs Provide customer service by phone, email, and in person with showroom customers Manage the customer service department and ticketing system, including overseeing remote virtual assistants (Philippines & India) Create sales quotes on Shopify and the showroom website Manage returns processes across customer, warehouse, office, and accounting Follow up on and manage all chargebacks Oversee order processing, FBA shipments, order updates, and shipping status Maintain and expand e-commerce channels: Shopify, Amazon, eBay, Walmart, Wayfair, and more Work in a team environment with a "get it done" attitude across all aspects of the company What We're Looking For 3+ years of experience in e-commerce operations, online retail, or a similar multi-channel environment Hands-on experience with Shopify and marketplace channels (Amazon, eBay, Walmart, Wayfair a plus) Experience with brand launches, trade shows, social media, or influencer marketing is a strong plus Strong customer service instincts — comfortable on the phone and face-to-face Experience managing people, including remote/offshore teams, a plus Highly organized self-starter who can juggle multiple departments without dropping balls Kitchen & bath, hardware, or home-improvement industry experience is a plus, not a requirement — we'll teach the products Benefits Performance-based commission structure tied to growth and cost-savings metrics Paid time off and paid vacation Health, dental, and vision insurance (company contribution after 90 days) 401(k) with company matching Direct mentorship from ownership and a real growth path to Director of Operations How to Apply Reply with your resume and a few sentences on your e-commerce operations experience. Tell us about a process you improved or a channel you grew — we read every response.
Craigslist · HR
Craigslist · HR
