Browse
···
Log in / Register
Summary: Piccino Dogpatch seeks an Assistant General Manager to lead the FOH team, oversee operations, ensure financial well-being, and foster a guest-centric culture. Highlights: 1. Lead and inspire a diverse team in a positive and productive environment 2. Cultivate a guest-centric culture with exceptional service 3. Opportunity for self-development and coaching the management team Assistant General Manager at Piccino Dogpatch We are looking for an excited candidate to fill the role of Assistant General Manager at Piccino Dogpatch. Piccino has been open for 20 years in the Dogpatch and is hoping to gain a strong member of our management team. As the AGM you will work with the General Manager to ensure the financial and operational well being of Piccino, work in conjunction with the kitchen to actively manage all aspects of service, sales, staffing, food quality, cleanliness, employee retention, human resource compliance, and internal communication. The primary focus of this role will be to lead the FOH team during service and assist the General Manager with the administrative tasks necessary to run the business. Our managers are expected to be active members of each of our services as guest’s experiences are always our foremost priority. This role is meant to allow self development along with a commitment to coaching and developing the entire management team and staff. Above all, this role is looking at the operation through “Owners Eyes” and being an active member of the service team. Key Responsibilities: Leadership and Team Management: Build, lead, and inspire a diverse team, fostering a positive and productive work environment. Assist the General Manager with the restaurant, coffee bar and event schedules Lead the team during lunch, brunch and dinner service Train and mentor staff, ensuring adherence to service standards and operational policies. Complete annual reviews with GM in a timely manner Resolve conflicts and address team dynamics to maintain a cohesive unit. Role model the Piccino Culture Operations Management: Help oversee daily restaurant operations Implement efficient processes for maintaining service standards Ensure that all restaurant, bar and coffee equipment is maintained and compliant with safety standards. Customer Service Excellence: Cultivate a guest-centric culture, ensuring that all guests receive exceptional service. Handle customer feedback and complaints effectively to enhance the dining experience. Implement training programs to elevate service standards across the team. Health, Safety, and Compliance: Ensure compliance with all health and safety regulations, including food safety standards. Train staff on safety procedures and emergency protocols. Stay current with local, state, and federal laws affecting restaurant operations. Technology and Innovation: Utilize POS and other technology systems to streamline operations and improve service delivery. Ensure POS is continually up to date Analyze data and metrics to inform decision-making and operational improvements. Manage and coordinate Website and other online outlets to ensure they are continually up to date. Continuous Improvement: Regularly assess restaurant performance and identify areas for improvement. Stay updated on industry trends and best practices to keep the restaurant competitive. Encourage staff development and personal growth initiatives within the team.
