Refugee Case Manager

Description

Summary: The Refugee Case Manager provides comprehensive case management services to refugees, focusing on promoting self-sufficiency and connecting them with essential community resources. Highlights: 1. Develop and implement case management plans for refugee self-sufficiency 2. Orient refugees to local resources, systems of support, and infrastructure 3. Advocate for refugees and navigate diverse cultural and social identities TO APPLY: Submit a resume and cover letter on our website: https://emoregon.org/jobs/refugee-case-manager/ PURPOSE: To provide case management services to refugees arriving in Oregon. REPORTS TO: SOAR Program Manager DIRECT REPORTS: None LOCATION: SOAR offices at 7931 NE Halsey St., Portland, Oregon and other sites, as needed. CLASSIFICATION: Fulltime*, non-exempt. *32 hours/week is considered full-time at EMO. BENEFITS: Wage range starts at $29.00 per hour. All regular employees (does not include on-call or temporary) are eligible for vacation, holidays, sick leave, 401(k) retirement plan, employee assistance program and employee trainings. Employees that work 18 hours per week or more, also receive medical insurance and dental insurance. Employees that work 20 hours per week or more receive disability insurance and life insurance. EMO has an organization-wide Pay Equity Plan (PEP). This PEP provides standardized increases to base pay for staff who have technical skills or specialized training beyond the minimum qualifications for a job, significant prior experience in similar roles, language skills relevant to the position, and/or who hold academic/professional degrees or certifications related to the role. RESPONSIBILITIES Develop and implement case management plans for refugees to promote self-sufficiency. Orient and assist refugees with navigating local resources, systems of support and infrastructure. Assist refugees with accessing social service benefits. Assist refugees with securing permanent housing, including rental applications, rental agreements, acquiring furniture, establishing utilities, and other housing necessities. Assist refugees with finding employment, including identifying skills, documenting employment history, orienting to local job posting resources, and generating referrals to employment skills training. Orient refugees to local transportation options and provide transportation to initial appointments. Maintain accurate and timely case files and data entry of case notes. Participate fully and professionally in staff trainings and meetings. Other duties as assigned. QUALIFICATIONS Commitment to the mission, vision and ethics of EMO, and maintaining an understanding of the services provided by the programs and projects of EMO. At least one year of experience working with refugees in a resettlement context. Basic proficiency in Microsoft Office Suite (Word, Excel, and Outlook). Ability to be a strong advocate for refugees. Sensitivity toward cultural, racial, ethnic, socioeconomic, and sexual identity diversity, as well as physical/mental health abilities. Willing and able to work flexible hours including evenings and weekends. Possess a valid driver’s license, personal vehicle, insurance and be insurable by Ecumenical Ministries of Oregon. Strong organization skills and ability to handle multiple time-sensitive tasks with tight deadlines. Ability to work independently and as part of a team. Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders. Ability to lift and carry items up to 50 lbs. Preferred Language skills in another language, in addition to English. Knowledge of nonprofit operations. Familiarity with human services operations. Customer service background. RESPONSIBILITY: Ability to maintain a calm and professional demeanor when assisting clients in stressful situations. Ability to work collaboratively, follow directions, and contribute to process improvement efforts. Good judgement about when to consult for decision-making. Self-motivated to generate recommendations for process improvements. WORKING CONDITIONS: Ability to work at a desk using a computer and phone up to eight hours a day. Ability to work in a respectful manner with people of diverse ethnicity, socio-economic circumstances, religion, culture and sexual orientation. High tolerance for ambiguity and change and willingness to learn and adapt to changing procedures and systems. EQUAL OPPORTUNITY EMPLOYER Ecumenical Ministries of Oregon is an equal opportunity employer and, as such, considers individuals for employment according to their abilities and performance. People of color, women, LGBTQ individuals, and people living with HIV are encouraged to apply. Employment decisions are made without regard to race, age, religion, color, sex, national origin, sexual orientation, gender identity, physical or mental disability, marital or veteran status, or any other classification protected by law. All employment requirements mandated by state and federal regulations will be observed.