Summary: This role supports the production data team by gathering information, troubleshooting issues, and prioritizing tasks for prompt resolution in a fast-paced environment. Highlights: 1. Collaborative and supportive team environment 2. Opportunity for personal and professional growth 3. Focus on problem-solving and task management We train and promote from within Excellent low-cost health benefits Retirement plan with employer-paid contributions Paid vacation and 10 holidays At Sierra Pacific Industries, we understand our greatest strength is the people who choose to build a career with us. We are a fourth-generation family-owned company that has grown to be one of the largest lumber and millwork producers in the United States. Our more than 6,000 employees are proud to work at our state-of-the-art sawmills and other facilities, including: manufacturing, custom wood-framed windows, fabrication, millwork, veneer, cogeneration, trucking, forestry, and other operations. Currently, we are seeking a Production Data Support person to work collaboratively with our Windows division in Red Bluff, California. About the Position Gather information from end-users, document issues, perform initial troubleshooting, and prioritize tasks for the production data team Perform initial diagnosis of issues from end-users to determine possible root cause, impact, and severity Distinguish between user errors, data quality issues, or system outages Document incoming issues, including key metadata such as symptoms, error messaging, screenshots, troubleshooting steps taken, communication logs, and order information into the task management tool (Jira) Assess impact and urgency of the issue to assign an appropriate priority to ensure the most critical problems are addressed first Escalate complex or unresolvable issues to team members with comprehensive detail for prompt resolution Complete and manage assigned tasks in a timely manner Qualifications 1 year of recent office experience with good work references Ability to thrive in a fast-paced environment and translate real-world problems into structured, actionable tasks Demonstrated high level of attention to detail Excellent verbal and written communication skills with emphasis on professionalism Proficient in Microsoft Outlook, Word, and Excel High regard for accuracy Dependable, self-motivated, and organized Proven ability to work independently as well as in a team environment Why Join Our Team? Because this is more than an invitation, it's a commitment to offer opportunities for personal and professional growth to everyone! We ask people to grow with us and make the company even better. We provide an excellent benefit package including a full Health Benefits Plan (including medical, dental, and vision) with low-cost premiums, a 401(k) with Company Match, additional Retirement Contributions, and company-paid Life Insurance. How to Apply If you are qualified and would like to join our team, please send a cover letter referencing this position and a resume to: Sierra Pacific Windows Human Resources 11605 Reading Road Red Bluff, CA 96080 (530) 528-3808 or apply online and view all our career opportunities at: spi.careers Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans. The general wage range for this position at Sierra Pacific Industries is from $19 and $26 per hour, and is dependent upon a number of factors, including, but not limited to: relevant work experience, skill, knowledge, and/or education. About Our Company Sierra Pacific Industries is a fourth-generation family-owned company based in Northern California that started in 1949 and has grown to be one of the largest lumber and millwork producers in the U.S., employing around 6,500 crew members. Sierra Pacific continues to be a company where its employees are proud to work at state-of-the-art facilities and others strive to become part of the team. We own and sustainably manage more than 2.4 million acres of timberland in California, Oregon, and Washington. Our forests are sustainably managed under a 100-year plan by Registered Professional Foresters, Wildlife Biologists, Botanists, and other professionals. We are growing forests for our future, planting over 6 million new trees every year. In Spring 2024, we planted our 300 millionth seedling on our timberlands. This milestone was decades in the making, reflecting our commitment to sustainable forest management and ensuring we have forests not just for today, but for generations to come. Sierra Pacific effectively uses nearly 100% of every piece of wood we bring to our facilities. In fact, any small amount that isn't turned into hand-crafted doors and windows, millwork, lumber, or landscaping material is actually converted into electricity in our eight biomass-fueled power plants. We are proud that all Sierra Pacific facilities follow our drug-free and tobacco-free policies. As part of our safety in the workplace policy, an offer of employment is subject to a negative drug screen result. We use E-verify to verify the social security number and work authorization of all newly hired employees. Sierra Pacific is an (EOE) Equal Opportunity Employer, including those with a disability and veterans.
Craigslist · HR
Craigslist · HR
