Summary: This role involves managing client interactions, coordinating insurance processes, handling financial transactions, and providing administrative support in a body shop environment. Highlights: 1. Engage with clients and manage repair appointments 2. Coordinate insurance policies and claims 3. Oversee financial processes and administrative tasks Core Responsibilities Customer Concierge: Greet clients, schedule repair appointments, and provide proactive vehicle status updates throughout the repair lifecycle. Insurance Coordination: Verify customer insurance policies, manage repair files in estimating systems like CCC ONE, Mitchell, or Audatex, and follow up on outstanding claims and supplements. Financial Management: Process invoices, manage Accounts Receivable (AR) and Accounts Payable (AP), and assist in preparing month-end financial reports. Workflow Support: Assist the Body Shop Manager with work-in-progress (WIP) tracking and ensure all paperwork is complete, legible, and filed correctly. Parts Liaison: Follow up on parts orders to ensure availability and help prevent delays in the repair timeline. Required Skills & Qualifications Industry Software: Proficiency in collision-specific management software (e.g., CCC ONE, Audatex) is typically mandatory. Communication: Exceptional verbal and written skills for negotiating with insurance adjusters and maintaining professional client relations. Organizational Expertise: Strong multitasking ability to manage high volumes of paperwork and digital records in a fast-paced environment. Education: A high school diploma or GED is the standard minimum; specialized administrative training or experience in a dealership setting is highly preferred. 2026 Compensation and Benefits Compensation for this role typically includes: Salary Range: Generally $15 to $20 per hour, depending on experience and location.
Craigslist · HR
Craigslist · HR
