Summary: The Customer Relations Coordinator manages transportation for key accounts, providing unmatched customer service and overseeing all aspects of shipments from quote to delivery. Highlights: 1. Manage transportation for key accounts and provide exceptional customer service 2. Build mutually beneficial relationships with customers 3. Collaborate in a team environment to deliver seamless customer service Apply Now Position: Customer Relions Coordinor Job Description: The Customer Relions Coordinor manages transportion for a portfolio of Omni’s key accounts and provides unmched customer service from the initial quote through final delivery. Acting as the primary point of contact, the Customer Relions Coordinor builds mutually beneficial relionships with customers by overseeing all aspects of their shipments. Daily responsibilities include quoting customers, pulling inventory, booking shipments, dispching, tracking and tracing, and invoicing. The Customer Relions Coordinor dynamically routes shipments to maximize margins while ensuring an exceptional customer experience. Working in a collaborive team mosphere, all operors are cross-trained on customer accounts and partner closely with sales, warehouse staff, and account managers to meet customers’ ever-changing needs. Core Responsibilities & Duties: Provide and process re quotes and service orders for shipments while maintaining customer sisfaction. Review and respond to emails in a timely manner with internal and external customers. Dispch, book, and monitor shipments daily using WorldTrak and other systems. Track and trace shipments to ensure on-time delivery, communicing stus updes proactively. Work in conjunction with Account Managers, Sales, Customer Service, and Management to establish, implement, and maintain client-specific Standard Opering Procedures (SOPs). Investige and resolve customer issues by developing solutions and making recommendions to management. Compile reports, process invoices, and provide support to other staff when shipment issues arise. Ensure compliance with Transportion Security Administrion (TSA) regulions, as well as local, federal, corpore, and stion management policies. Build and maintain strong relionships with vendors, negotiing pricing, securing bookings, and resolving service issues. Collabore in a team environment to deliver seamless customer service and operional support. Other duties as assigned. Job Requirements & Qualificions: Bachelor’s degree in business or reled field, or equivalent years of experience Exceptional verbal and written communicion skills with the ability to work with all levels of the organizion Basic to advanced computer skills Demonstre the ability to work in a fast-paced environment Apply Now
Craigslist · HR
Craigslist · HR
