AR Rep (Loop)

Description

Summary: The Accounts Receivable Representative will manage a portfolio of delinquent accounts, perform collections, reconcile accounts, and collaborate with internal departments to resolve payment issues. Highlights: 1. Manage a portfolio of delinquent accounts 2. Negotiate payment arrangements and resolve discrepancies 3. Collaborate with internal departments ACCOUNTS RECEIVABLE REPRESENTATIVE What the Job Entails: 4 Days Onsite-Downtown Chicago Logistics Industry Perform high-volume outbound calls and send written communications to clients to collect overdue accounts Monitor and manage an assigned portfolio of delinquent accounts, prioritizing based on aging and risk Document all collection activities in internal systems with precision and accuracy Negotiate payment arrangements, including payment plans and settlements, in line with company policies Perform account reconciliations and resolve discrepancies between customer records and internal accounts Investigate collection issues and advise customers on corporate A/R policies and procedures Collaborate with internal departments (sales, billing, customer service) to resolve disputes and payment delays Escalate complex or high-risk accounts to management when necessary Process credit card and other forms of payment securely and accurately Submit invoices, statements of account, and payment reminders to customers Respond in a timely manner to customers and internal inquiries Assist with month-end closing activities related to receivables What We Are Looking For: 3–5 years of experience in Accounts Receivable or Collections in a high-volume environment Strong understanding of the full accounts receivable cycle and collection processes Proven ability to meet or exceed collection targets and performance metrics Excellent negotiation, conflict resolution, and customer service skills Highly organized with a strong attention to detail and accuracy in a fast-paced environment Ability to work independently, demonstrate initiative, and proactively resolve issues Strong analytical, problem-solving, and multitasking abilities Experience with Sage 300, GETPAID, or other ERP/collections systems (strong asset) Knowledge of transportation/logistics industry (asset) Familiarity with credit risk assessment and aging analysis (asset) Freight Forwarding, (Air Ocean / Customs), as well as transportation and industry knowledge (key asset) Strong verbal and written communication skills