Application Support-Mid

Description

Summary: This role involves preparing and editing technical materials, coordinating document preparation, providing customer support, and maintaining excellent customer service. Highlights: 1. Prepares and edits technical materials including manuals and documentation 2. Coordinates efforts of technical artists, illustrators, editors, and writers 3. Provides outstanding customer service and technical application support Apply Now     Date Posted:  06/04/2026  Location:  Onsite Downtown Washington, DC  Reports To:  Program Manager  Position Type:  Full time / W-2 (FLSA Status: Exempt)  Experience:   5 Years Education:  Associate degree Clearance and Security:  Active Secret clearance, or the ability to obtain a Secret clearance, required.  Citizenship:  U.S. Citizenship is required.      Essential Duties and Responsibilities  Prepares and edits technical material, including operations and maintenance manuals, software and system documentation, and other technical publications. Coordinates efforts of technical artists, illustrators, editors, and writers in preparing documents for internal and external distribution. Conducts technical research and collaborates with technical professionals. May write manuals and documentation at user level, technical support level, or both. Works independently with minimal direct supervision from the Program/Project Manager. Answers phone calls and helps customers resolve their application problems. Understands and uses various custom applications to support customers. Configures and arranges online meetings (MS Teams or Zoom experience is a plus). Other administrative duties as assigned by the Division Manager. Plays an integral part in maintaining the mission statement of providing Outstanding Customer Service. Learns new technologies quickly, understands and communicates requests as they relate to infrastructure. Maintains professional, positive, and friendly customer service attitude at all times. Demonstrates excellent communications skills; written, verbal and listening.   Education and Experience  Associates Degree 5 Year's Experience    Knowledge, Skills and Abilities  Must be a US Citizen.  This position requires an active Secret clearance or the ability to obtain a Secret clearance to be considered.    Required Certifications  None   Compensation: The estimated starting salary range for this position is $81,000 – $88,000, commensurate with experience.  Apply Now