Washington Call Center & Customer Service Job Listings

Female Caregiver for senior located in the Chillum Area (Hyattsville, MD)65164959303043120

Craigslist

Female Caregiver for senior located in the Chillum Area (Hyattsville, MD)

Summary: Seeking a caring and engaging mature female caregiver to assist an elderly mother with daily needs and light housekeeping. Highlights: 1. Caring and engaging role assisting an elderly individual 2. Help with meals, baths, and light housekeeping 3. Opportunity to support a sharp-minded 95-year-old Looking for a caring and engaging mature female caregiver to work part time Monday, Wednesday, Fridays, Saturday and Sunday from 10:00-2:00 to help with my elderly mother. My mother is 95 and has a very sharp mind but she has arthritis and she needs assistance with her meals, baths and some light housekeeping. If you are interested please tell me something about yourself and provide the following: 1. Full name. 2. Where do you live? 3. Do you have a car? 4. How soon are you available? 5. Are you available some evenings and weekends? 6. Do you have any references? In the Subject line please put: Caregiver help

5902 31st Ave, Hyattsville, MD 20782, USA

$18/hour

Activities Coordinator – Group Day Support (3 Days/Week) 22/Hr. (Sterling)65164942096131121

Craigslist

Activities Coordinator – Group Day Support (3 Days/Week) 22/Hr. (Sterling)

Summary: Seeking a fun, reliable Activities Coordinator to plan and lead engaging activities for adults with disabilities in a supportive group day setting. Highlights: 1. Plan and lead daily activities (games, music, crafts, outings) 2. Supportive team environment 3. Meaningful work Activities Coordinator – Group Day Support (3 Days/Week), 9am-2P. We are looking for a fun, reliable Activities Coordinator to support adults with disabilities in a group day support setting. Schedule: 3 days per week (weekday daytime hours) 9am-2PM Part-time Job Duties: Plan and lead daily activities (games, music, crafts, outings) Support participants during group activities Encourage participation and social skills Help create a safe, positive, and engaging environment Assist with light documentation related to activities Requirements: Must be dependable and patient Enjoy working with adults with disabilities Able to plan simple, fun activities Good communication skills Background check required Experience in group homes, day support, or caregiving is a plus (but not required) We Offer: Supportive team environment Meaningful work Consistent part-time schedule If you are caring, creative, and enjoy making a difference, we would love to hear from you. To apply: Please reply to this ad with your name, availability, and a brief description of your experience including a resume

XGJH+H3 Dulles, VA, USA

$22/hour

Customer Service & Warehouse Positions65164941600387122

Craigslist

Customer Service & Warehouse Positions

Summary: Sterling body care manufacturer seeks to fill two positions: a customer service role involving customer engagement and light packaging assistance, and a warehouse role for shipping, stocking, and manufacturing support. Highlights: 1. Customer service role involves customer engagement and light packaging support 2. Warehouse role supports shipping, stocking, and manufacturing team Sterling body care manufacturer has two positions for immediate fulfillment. Customer service position includes customer engagement, ordering and receiving, and light assistance in packaging dept. Must have excellent typing and English grammar skills and be able to do light physical work to support our shipping dept. Warehouse position includes shipping and stocking products as well as supporting our manufacturing team.

XGJH+H3 Dulles, VA, USA

$17/hour

Call Center Operations Leader (Onsite – Washington, DC) (Farragut North)65164973259267123

Craigslist

Call Center Operations Leader (Onsite – Washington, DC) (Farragut North)

Summary: Seeking a dynamic Call Center Operations Leader to supervise, motivate, and optimize customer contact center operations, driving exceptional experiences and metrics-based results. Highlights: 1. Lead, coach, and develop a high-performing call center team 2. Design, implement, and optimize end-to-end call center operations 3. Foster a customer-centric culture with ongoing coaching and quality assurance Overview The Midtown Group is seeking a dynamic, hands-on Call Center Operations Leader to supervise, motivate, and optimize our customer contact center in Washington, DC. The mission of this project is to improve and modernize the experience of medical care providers who are treating vulnerable residents through the DC Medicaid exchange. The ideal candidate will have a strong blend of people, leadership, performance management, technical, and other valuable skills, and EDI experience. This role requires an on-site presence, a passion for delivering exceptional customer experiences, and a proven ability to drive metrics-based results in a fast-paced environment. Key Responsibilities Lead, coach, and develop a high-performing call center team (agents, supervisors, and quality analysts) to achieve service levels, quality standards, and productivity targets. Design, implement, and optimize end-to-end call center operations, including inbound/outbound calls, chat, email, and, where applicable, social media channels. Develop and manage staffing plans, forecast demand, and schedule staffing to meet service level objectives while controlling from-balance costs. Implement and monitor performance management processes (KPIs, SLAs, QA scores, AHT, first contact resolution, CSAT/NPS, adherence, occupancy). Own real-time operational decisioning: intraday dashboards, incident management, and rapid response to service disruptions. Collaborate with IT and vendors to implement and maintain contact center technologies (IVR, CRM, workforce management, dialer systems, speech analytics, reporting tools). Partner with Supply Chain, Finance, and IT to resolve EDI discrepancies, settlements, and exception handling. Advocate for EDI-driven process improvements that reduce cycle times and improve order-to-cash metrics. Analyze data to identify trends, root causes, and opportunities for process improvements; lead or participate in cross-functional improvement initiatives. Ensure compliance with applicable regulations, privacy, security policies, and company standards. Foster a customer-centric culture with a focus on ongoing coaching, quality assurance, and knowledge management. Develop and manage budgets, vendor relationships, and procurement related to contact center equipment, software, and services. Prepare and present regular operations reports to senior leadership, including performance insights, risk areas, and recommended actions. Lead change management efforts for new programs, processes, or systems, including user adoption and training. Ensure a safe and positive work environment, including associate engagement, recognition programs, and escalation paths. Required Qualifications Bachelor's degree in business, Operations Management, Communications, or a related field (or equivalent work experience). 5–8+ years of contact center operations experience; 2+ years in people leadership/management roles. Demonstrated success in driving performance improvements across metrics such as service level, AHT, FCR, CSAT, quality scores, and occupancy. Strong hands-on approach with the ability to roll up sleeves and engage directly with agents and supervisors. Technical proficiency with contact center technologies (ACD/IVR, WFM, CRM, quality management, analytics platforms, reporting tools) and a solid understanding of data-driven decision making. Experience with workforce planning, real-time monitoring, and intraday decisioning. Excellent communication, coaching, and conflict resolution skills. Ability to manage competing priorities, work under pressure, and maintain a high level of customer and employee satisfaction. Knowledge of privacy, security, and compliance standards relevant to customer data. Proficiency in data analysis tools (e.g., Excel, SQL, Tableau/Power BI) is a plus. Must be able to work onsite in Washington, DC (city-specific requirements, commuting considerations, and eligibility to work in the U.S.). Preferred Qualifications Experience in a regulated industry (telecommunications, financial services, healthcare, or government contractor environments). Certification in contact center management (e.g., CCXP, COP, or similar). Experience leading multi-site or hybrid (onsite + remote) operations. Knowledge of Lean or Six Sigma methodologies and process improvement projects. Practical experience with EDI integration projects involving Order-to-Cash, invoicing, and partner collaboration. Skills & Competencies Leadership: inspiring, coaching, performance management, incentive program management, talent development. Analytical Thinking: data-driven decision making, root-cause analysis, trend forecasting. Problem Solving: rapid triage, incident management, cross-functional collaboration. Communication: clear, concise, and persuasive; adept at presenting to leadership. Customer Experience Focus: bias for action to improve customer outcomes. Technical Aptitude: comfort with contact center tech stacks and EDI/ERP integration tools. Change Management: effectively leading adoption of new processes and systems. Work Environment & Logistics Location: Onsite, Washington, DC. Schedule: Typical business hours are 8 a.m. to 5 p.m. with potential for shift coverage including evenings or weekends to meet business needs; occasional on-call or after-hours support for critical incidents. Travel: Minimal travel expected; occasional cross-site collaboration if applicable. Physical Requirements: Ability to work at a desk, use computer and phone equipment; reasonable accommodations available per policy. Success Metrics Service Level Adherence (e.g., 80/20/60 or as defined for the organization) Average Handle Time (AHT) and First Contact Resolution (FCR) Customer Satisfaction (CSAT) and/or Net Promoter Score (NPS) Quality Assurance scores and coaching completion rates Schedule adherence and occupancy Employee engagement and turnover/retention Incident response time and post-incident analysis quality EDI processing accuracy, exception rates, and cycle time improvements Compensation & Benefits (illustrative) Competitive base salary commensurate with experience Performance-based bonuses or incentives Comprehensive benefits package (health, dental, vision) Paid holidays and sick leave How to Apply Qualified and available candidates are encouraged to submit resume ASAP.

1901 L St NW, Washington, DC 20036, USA

Benefits Representative (Remote) (Washington)65164965538435124

Craigslist

Benefits Representative (Remote) (Washington)

Summary: Seeking friendly, reliable individuals with great communication skills to assist working-class families with their benefits programs and provide excellent customer support. Highlights: 1. Connect with existing members and explain benefits programs 2. Opportunities for advancement and leadership 3. Supportive team environment + mentorship Now Hiring – Benefits Representative | Remote + Paid Training Do you enjoy helping people and want a career with real growth potential? We’re looking for friendly, reliable individuals with great communication skills to join our customer service team. This is a people-focused position where you’ll assist working-class families with their benefits programs—no cold calling—just helping members understand what they qualify for and making sure they’re taken care of. What You’ll Do: Connect with existing members over phone and Zoom Help explain and enroll families into their benefits programs Answer questions and provide excellent customer support Maintain detailed notes and follow-up as needed What You Get: 💰 Competitive pay + bonus opportunities 🏠 100% Remote work (or in-office options available) 📚 Paid training – no experience required 🚀 Opportunities for advancement and leadership 💡 Supportive team environment + mentorship Who You Are: Great communicator with a positive attitude Enjoys helping others and solving problems Reliable, organized, and detail-oriented Open to learning new systems and procedures If you’re dependable, motivated, and ready to start a rewarding career helping families, we want to hear from you! 📲 TO APPLY: Reply to this post with your resume and our team will reach out to schedule an interview

1436 Wisconsin Ave NW, Washington, DC 20007, USA

$70,000/year

Customer Success Manager63847370575361125

Workable

Customer Success Manager

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading! PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in! As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer! This is a 100% Remote position - now & forever Requirements What You’ll Do: Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term Respond to phone calls and emails to support adoption, usage and expansion within the customer base Meet or exceed aggressive responsiveness and quality goals Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers Proactively influence team culture by actively participating in team and company activities and opportunities for feedback What you’ll Bring: Bachelor's Degree Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly Enthusiastic and proactive self-starter with ability to communicate Empathy for customer experience, and a desire to make customers successful Understanding or previous use of CRM, Customer Success or Help software tools Excited to operate in a fast paced start-up environment Bonus Points: A desire to do and achieve brilliant things! Authentically curious, you love learning and improving yourself Integrity is fundamentally important to you You want to make a real difference You are naturally entrepreneurial and Street smart Benefits In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.

Arlington County, Arlington, VA, USA

Workable

Shift Supervisor

Who We Are Our purpose and our sole focus is making schools, institutions, and public gatherings safe and secure for the people who attend them. We provide security, safety, and medical support services to empower schools, event venues, and organizers and organizations to confidently prevent and manage emergencies and protect lives. Who We Are Looking For This position is responsible for interfacing with the School (our client), the community, the general public and other Security Professionals on post to ensure that operations are functioning effectively and according to Post Orders and Company policies, while also assisting the Security Director, Assistant Director, or Site Supervisor to address all after-hours operations and employee relations issues in a timely manner. Essential Responsibilities: The individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Other duties may be assigned at supervisor’s discretion. Conduct on-the-job training of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs Supervise and support all security personnel assigned to the shift. Ensure coverage and readiness of all assigned posts and patrol routes Communicate shift assignments, expectations, and procedures to security staff. Provide real-time direction during routine activities and emergency situations. Serve as the acting lead in the absence of the Site Supervisor. Document all shift activities in detailed logs and incident reports. Immediately notify the Site Supervisor of significant incidents, emergencies, or policy violations. Submit end-of-shift reports outlining security activities, concerns, and officer performance. Watch for irregular or unusual conditions that may create security concerns or safety hazards and report them accordingly Ensure quality of service and contract compliance by regularly inspecting security personnel and their job performance when assigned to his/her shift Ability to maintain excellent attendance and punctuality and have the ability to work in a very independent environment, ensuring all directions and instructions from the Security Director, Assistant Director, or Site Supervisor are followed consistently and thoroughly Interact professionally with all individuals in a courteous and customer service-oriented manner and de-escalate situations before they become hostile or unpleasant Demonstrate the ability to take initiative to handle and prioritize multiple, competing deadlines Requirements Our ideal candidate possesses the following: Required - Education, Licenses, Certifications & Skills Must possess a high school diploma or equivalent Must possess a current and valid SPO License Current CPR/AED & First Aid Certification (highly desirable but will train) Must pass pre-employment background check Must be able to possess and maintain a professional, uniformed appearance at all times on campus Outstanding verbal and written communication skills required Minimum 1 – 3 years of professional-level work experience required Preferred – Experience and Skills Previous experience in supervisory or leadership roles (Highly desirable, but NOT required) Familiarity with security equipment and best practices Strong attention to detail and possess active listening skills Ability to follow directions Ability to make decisions in stressful situations, assess and evaluate situations effectively, and identify critical issues quickly and accurately Willingness to take direction and critical feedback and adapt to improve skills and effectiveness with a positive, energetic attitude Benefits Status: Full-Time Benefits Offered: Medical, Dental, Vision STD/LTD, Life 401k Retirement Savings Hourly Rate: $25.00

Washington, DC, USA

$25

Remote Customer Service Rep Up to 19/hour - No Degree Needed63393486293505127

Workable

Remote Customer Service Rep Up to 19/hour - No Degree Needed

Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed) Do you enjoy helping others and have a knack for problem-solving? We're seeking motivated individuals to join our growing team of remote customer service representatives. In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction. Here's what you'll do: Assist customers with inquiries and concerns. Resolve issues efficiently and professionally. Communicate clearly and effectively in writing and verbally. Maintain a positive and helpful demeanor. You'll be a great fit if you have: A strong desire to provide excellent customer service. Excellent communication and interpersonal skills. The ability to prioritize tasks and work independently. Proficiency in using computers and navigating multiple software programs. The Perks: Work from anywhere: Enjoy the flexibility of a remote work environment. Flexible schedule: Create a schedule that fits your needs. Competitive pay: Earn up to $19 per hour. Opportunity for growth: Develop valuable customer service skills. Ready to take the next step? Additional Information: No prior experience or degree required. A quiet workspace and reliable internet connection are essential. Must pass a background check. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #ZR

Washington, DC, USA

$19

Luxury Sales Consultant - Tyson's Corner Center63392056881409128

Workable

Luxury Sales Consultant - Tyson's Corner Center

At Blue Nile, we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love. Blue Nile is looking for a Luxury Sales Consultant who is eager for an exciting opportunity to join our retail showroom in the Tyson's Corner Center in Tyson's, VA. The ideal candidate understands the white glove culture and has a passion to educate customers about jewelry purchases. A Luxury Sales Consultant at Blue Nile is outgoing, passionate and strives to help others. The company’s customer service goal is to enhance and grow the brand connection experience for customers. Luxury Sales Consultants do this through being professional, accessible, enthusiastic, and interested in a career that creates a “Jeweler for Life” relationship with Blue Nile. Responsibilities: Communicate the Blue Nile difference, instilling trust and confidence in our brand Demonstrate exceptional customer service and continually develop your product knowledge to educate customers Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience Proactively follow up on all internal and external communications while maintaining Blue Nile service standards Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations Help create and maintain a service culture focused on the customer, enhance the buying experience and build relationships that lead to long term business growth Continuously maintain excellent attendance and punctuality Consistently achieve or exceed company sales and service goals Partner with peers and showroom management to solve problems while maintaining a service culture focused on the customer. Requirements Previous retail sales or customer service experience required. High School Diploma or GED Jewelry experience a plus but not required Excellent interpersonal, creative problem solving, organizational and time management skills Excellent listening, written and verbal communication skills Strong attention to detail and high integrity Ability to work within deadlines in a fast-paced environment Strong computer, typing/keyboarding, and data entry skills; aptitude to effectively and efficiently navigate through all computer systems Ability to stand for extended periods of time Flexibility and willingness to adjust to scheduling needs, particularly during retail peak seasons Authorized to work in the U.S Benefits The hourly pay range for this job is $21.00 - $25.00. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.

Tysons, VA, USA

$21-25

Recovery Driver - Repossession Agent (Part-Time)63845354345091129

Workable

Recovery Driver - Repossession Agent (Part-Time)

At Whizz, we want to change the delivery business for the better by offering high-speed electric bikes to delivery drivers. Whether a driver is just starting out in the delivery industry or looking to upgrade their vehicle, we’re here to help them succeed and make their life easier. Our ultimate goal is to make transportation as seamless and hassle-free as possible, so drivers can focus on delivering top-quality service to their customers. We are currently looking for a Repossession Specialist to join our growing operations team. Responsibilities Contact delinquent customers to resolve outstanding debts and coordinate repossessions. Locate and recover stolen or defaulted bikes using tracking tools and field operations. Collaborate with law enforcement to retrieve or release stolen/confiscated bikes, including from tow yards. Travel within New York and to other cities (e.g., Philadelphia, Boston) as needed to carry out repossessions. Maintain accurate records in Google Sheets/Excel and submit daily status updates and end-of-day reports via company tools. Complete additional tasks as assigned by other departments. Requirements Ability to work in a fast-paced and changing environment. Minimum 1 year of experience in security, police, military, or a related field (preferred). Strong multitasking, attention to detail, organizational, and interpersonal skills. Ability to effectively communicate with law enforcement and delinquent customers. Car ownership (preferably large enough to transport electric bikes) and willingness to use it for the job. Comfort navigating throughout DC and open to occasional day trips outside DC. Benefits Type of Employment: Type: Full-time (1099 Contract) Weekly Hours Requirement: 20 hours Compensation: Fixed Monthly Base Salary Bonus: Competitive bonus structure based on volume of successful recoveries Reimbursements: Travel costs - including gas, tolls upon request, and compensation for out-of-state trips

Washington, DC, USA

Customer Service Representative- Mandarin Bilingual634998487402251210

Workable

Customer Service Representative- Mandarin Bilingual

Advance your career with a Small Business supporting a federal client working on-site in downtown Washington, D.C. This is a great opportunity for growth in professional skills, communication, and customer service in a fast-paced operational environment. Compensation includes salary and competitive benefits. Our team of talented CSR professionals provide support to a 24/7 operational information call center that is open 355 days a year to facilitate travel and effectively process enrollment inquiries. Successful applicants will be energetic, patient, and tech savvy, able to navigate contact center systems and standard office software. We are seeking efficient, effective communicators who pride themselves on daily achievements. Candidates should be able to navigate challenging customer interactions with professionalism and empathy, effectively deescalating situations to reach positive resolutions while maintaining service standards. Responsibilities • Provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics. • Provide and respond to live contacts in order to give the appropriate response from provided responses and materials. • Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language. • Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record. • Provide and transfer any reportable communication to the appropriate department. • Answer customers questions; make referrals: help clarify policies and procedures. • Provide general travel assistance information. • Provide information for filing claims with DHS. • Other duties as assigned Requirements This position requires US Citizenship. • Must be able to meet all security eligibility requirements • Bachelor of Arts or Science from accredited college or university required • Fluency in Mandarin • 2 years of customer service experience required Additional Skills: Ability to maneuver and use web-based applications; possess excellent verbal and vocal skills, exceptional writing skills and technical acumen. Applicants selected will be subject to a background investigation and need to meet security eligibility requirements. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TechOp, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The wage range for this role, including health and welfare benefits, is approximately $47,500-$54,000. IND123

Washington, DC, USA

$47,500-54,000/year